DEVOTED 2021 AGENT CERTIFICATION QUESTIONS WITH
COMPLETE SOLUTION
Devoted Vision - ans->60 net promoter score(NPS), while reducing costs by 20%, Long term
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5 Core Ingredients - ans-1. Newer Medicare Advantage Plan
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2. Devoted Tech Platform
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3. Partnership with strong pcp's
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4. Devoted Health Guides
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5.Devoted Medical Group d d
Our Growth - ans- d d dd
Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019).
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We are currently the fastest growing Medicare Advantage plan in the country.Devoted has 18
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,000 + members, as of May 2020.
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We have raised over $300 million, and are financially stable.We are building for a rolling 20-
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year horizon; we are not in the business of building and selling.
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Why we Start from Scratch - ans-
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Building from the ground up means that we have not wasted time revising clunky systems or o
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utdated tech. d
When everyone builds the company together, there is no pre-
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existing corporate culture that needs to be changed. d d d d d d d
Devoted Tech Platform - ans-Our results: Faster claims processing - d d d dd d d d d d
we pay specialists within 5 business days, 90% of the time. Prior authorizations processing wi
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thin 72 hours. Credentialing process -
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less than 2 weeks to credential new providers. Faster commission payments.
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Partnerships with strong PcP's - ans-Partner with high-performing Pcp d d d d dd d d d
Devoted Health Guides - ans-Navigators, Problem-Solvers, Supporters d d d dd d d
We Stand By What We Say - ans--When it comes to answering the phones.....
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Our average speed of answer is 24 seconds.
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82% of calls are answered in less than 30 seconds.
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-
When it come to solving our member's issues.....> 80% of member issues are resolved same-
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day.> 90% of member issues are resolved within 3 days.
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Devoted Medical Group - ans- d d d dd
Devoted Medical Group (DMG) is designed to help provide additional virtual and in-
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home care above and beyond the care they receive from their physicians now.
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COMPLETE SOLUTION
Devoted Vision - ans->60 net promoter score(NPS), while reducing costs by 20%, Long term
d d dd d d d d d d d d d d
5 Core Ingredients - ans-1. Newer Medicare Advantage Plan
d d d dd d d d d
2. Devoted Tech Platform
d d d
3. Partnership with strong pcp's
d d d d
4. Devoted Health Guides
d d d
5.Devoted Medical Group d d
Our Growth - ans- d d dd
Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019).
d d d d d d d d d d d d d
We are currently the fastest growing Medicare Advantage plan in the country.Devoted has 18
d d d d d d d d d d d d d
,000 + members, as of May 2020.
d d d d d d
We have raised over $300 million, and are financially stable.We are building for a rolling 20-
d d d d d d d d d d d d d d d
year horizon; we are not in the business of building and selling.
d d d d d d d d d d d
Why we Start from Scratch - ans-
d d d d d dd
Building from the ground up means that we have not wasted time revising clunky systems or o
d d d d d d d d d d d d d d d d
utdated tech. d
When everyone builds the company together, there is no pre-
d d d d d d d d d
existing corporate culture that needs to be changed. d d d d d d d
Devoted Tech Platform - ans-Our results: Faster claims processing - d d d dd d d d d d
we pay specialists within 5 business days, 90% of the time. Prior authorizations processing wi
d d d d d d d d d d d d d d d
thin 72 hours. Credentialing process -
d d d d d
less than 2 weeks to credential new providers. Faster commission payments.
d d d d d d d d d d d
Partnerships with strong PcP's - ans-Partner with high-performing Pcp d d d d dd d d d
Devoted Health Guides - ans-Navigators, Problem-Solvers, Supporters d d d dd d d
We Stand By What We Say - ans--When it comes to answering the phones.....
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Our average speed of answer is 24 seconds.
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82% of calls are answered in less than 30 seconds.
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-
When it come to solving our member's issues.....> 80% of member issues are resolved same-
d d d d d d d d d d d d d d
day.> 90% of member issues are resolved within 3 days.
d d d d d d d d d
Devoted Medical Group - ans- d d d dd
Devoted Medical Group (DMG) is designed to help provide additional virtual and in-
d d d d d d d d d d d d
home care above and beyond the care they receive from their physicians now.
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