CPHQ EXAM 1 STUDY GUIDE
Six Sigma Improvement Model - Answers - Define, Measure, Analyze, Improve, Control
Six Sigma - Answers - A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to limit product
defects to 3.4 per million or fewer
LEAN approach (quality improvement technique) - Answers - Focused on what's
valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on
investigating new ways to get things done and making changes in a short period of time.
Reengineering - Answers - Redesigning a company's processes to make them more
efficient. A focus on cross-functional capabilities led to the dissolution of departmental
silos. Often became associated with downsizing and layoffs and employee morale
declined and productivity suffered.
Rapid cycle improvement (RCI) - Answers - An improvement model that makes
repeated incremental improvements to optimize performance
Breakthrough Series - Answers - A collaborative approach to QPI developed by the IHI
to bring about rapid cycle improvements. Collaborations allow organizations to learn
from each other's successes and failures. Incorporates the PDSA cycles and the
concept of spread.
Patient safety approach six key areas - Answers - structure, environment,
equipment/technologies, processes, people, and leadership/culture
Patient-centered care - Answers - "Nothing about me without me" best describes the
concept of patient-centered care. Care that is respectful of and responsive to individual
patient preferences, needs, and values.
TeamSTEPPS stands for - Answers - Team Strategies and Tools to Enhance
Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient safety) - Answers - A teamwork
system designed to increase patient safety developed by the DoD and AHRQ
TeamSTEPPS - Answers - Designed to improve communication and teamwork skills
among healthcare professionals.
IOM Imperatives, Priorities and Competencies - Answers - Patient safety and harm,
changing the healthcare delivery system, and policy and healthcare quality
, Underuse - Answers - Not providing a health service that might have been medically
beneficial
Overuse - Answers - The potential for harm from the provision of a service that exceeds
the possible benefit
Misuse - Answers - Incorrect diagnoses, medical errors, and other sources of avoidable
complications
IOM 6 characteristics 2c2 - Answers - Safe, effective, patient-centered, timely, efficient,
equitable SEPTEE
Safe - Answers - Avoid injuries to patients resulting from care that is intended to help
them
Effective - Answers - Care based on scientific knowledge demonstrating who will likely
benefit and restrain from providing care when it is not likely to benefit patients
Patient-centered - Answers - Care should be respectful and responsive to patient
preferences, needs and values; further, patient values should guide all clinical decisions
Timely - Answers - Elimination of wait times and harmful delays
Efficient - Answers - Care provided in ways that avoid waste of equipment, supplies,
ideas and energy
Equitable - Answers - Care should not vary in quality because of patients' personal
characteristics such as gender, ethnicity, geographic location and socioeconomic status
Standards of Practice - Answers - Descriptions of the responsibilities for which
healthcare providers are accountable
National Quality Forum (NQF) - Answers - Organization that's set standards are used to
measure publicly reported Healthcare quality
Leapfrog Group standards - Answers - CPOE system, evidence-based hospital referral,
ICU physician staffing, Leapfrog safe practices
Personal health information - Answers - The patient's own information that pertains to
his or her health.
HIPAA - Answers - Health Insurance Portability and Accountability Act of 1996
Release of information - Answers - A written consent is required for an organization to
release patient information to anyone outside the organization.
Six Sigma Improvement Model - Answers - Define, Measure, Analyze, Improve, Control
Six Sigma - Answers - A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to limit product
defects to 3.4 per million or fewer
LEAN approach (quality improvement technique) - Answers - Focused on what's
valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on
investigating new ways to get things done and making changes in a short period of time.
Reengineering - Answers - Redesigning a company's processes to make them more
efficient. A focus on cross-functional capabilities led to the dissolution of departmental
silos. Often became associated with downsizing and layoffs and employee morale
declined and productivity suffered.
Rapid cycle improvement (RCI) - Answers - An improvement model that makes
repeated incremental improvements to optimize performance
Breakthrough Series - Answers - A collaborative approach to QPI developed by the IHI
to bring about rapid cycle improvements. Collaborations allow organizations to learn
from each other's successes and failures. Incorporates the PDSA cycles and the
concept of spread.
Patient safety approach six key areas - Answers - structure, environment,
equipment/technologies, processes, people, and leadership/culture
Patient-centered care - Answers - "Nothing about me without me" best describes the
concept of patient-centered care. Care that is respectful of and responsive to individual
patient preferences, needs, and values.
TeamSTEPPS stands for - Answers - Team Strategies and Tools to Enhance
Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient safety) - Answers - A teamwork
system designed to increase patient safety developed by the DoD and AHRQ
TeamSTEPPS - Answers - Designed to improve communication and teamwork skills
among healthcare professionals.
IOM Imperatives, Priorities and Competencies - Answers - Patient safety and harm,
changing the healthcare delivery system, and policy and healthcare quality
, Underuse - Answers - Not providing a health service that might have been medically
beneficial
Overuse - Answers - The potential for harm from the provision of a service that exceeds
the possible benefit
Misuse - Answers - Incorrect diagnoses, medical errors, and other sources of avoidable
complications
IOM 6 characteristics 2c2 - Answers - Safe, effective, patient-centered, timely, efficient,
equitable SEPTEE
Safe - Answers - Avoid injuries to patients resulting from care that is intended to help
them
Effective - Answers - Care based on scientific knowledge demonstrating who will likely
benefit and restrain from providing care when it is not likely to benefit patients
Patient-centered - Answers - Care should be respectful and responsive to patient
preferences, needs and values; further, patient values should guide all clinical decisions
Timely - Answers - Elimination of wait times and harmful delays
Efficient - Answers - Care provided in ways that avoid waste of equipment, supplies,
ideas and energy
Equitable - Answers - Care should not vary in quality because of patients' personal
characteristics such as gender, ethnicity, geographic location and socioeconomic status
Standards of Practice - Answers - Descriptions of the responsibilities for which
healthcare providers are accountable
National Quality Forum (NQF) - Answers - Organization that's set standards are used to
measure publicly reported Healthcare quality
Leapfrog Group standards - Answers - CPOE system, evidence-based hospital referral,
ICU physician staffing, Leapfrog safe practices
Personal health information - Answers - The patient's own information that pertains to
his or her health.
HIPAA - Answers - Health Insurance Portability and Accountability Act of 1996
Release of information - Answers - A written consent is required for an organization to
release patient information to anyone outside the organization.
