CPPS 304 COMPREHENSIVE EXAM
QUESTIONS AND CORRECT ANSWERS
STUDY GUIDE
●● Describe culture
Answer: Collective mindset norms
●● Drift
Answer: Normalization of deviance
●● What are the five elements of an ideal safety culture
Answer: Reporting, inform, Just, flexible, learning
●● James reasons book
Answer: Managing the Risk of organizational accidents, 1997
●● Culture is it driven locally or at the organizational level
Answer: Sexton at all believe that culture is more variable among units
within the same hospital then among hospitals
●● What are principles and science of patient safety
,Answer: 1. Standardization and checklists, 2. human factors, 3.
teamwork training
●● How do you raise awareness about patient safety
Answer: Through engagement in education such as engaging the team
and patient safety initiatives on error reporting near misses and
disclosure an apology
●● How do you respond to patient safety survey results
Answer: Identify and disseminate best practices from high-performing
units
●● Concerns for responding to patient safety survey data
Answer: Response rate reliability of data
●● What are surrogates of patient safety culture assessment
Answer: Number one, voluntary reporting of near misses, number two
must be accompanied by just culture regarding how reports are dealt
with in number three patient safety is a strategic priority
●● 3 Principles and science of patient safety
Answer: One standardization, checklist, to human factors, three
teamwork training
,●● Patient and family involvement and patient safety initiatives may
include
Answer: Patient advisory Council's, community forums
●● What are the principles of standardization
Answer: Era reduction within departments, across the organization,
throughout the industry, and examples include color-coded wristbands
●● What are the principles of patient safety
Answer: 1 standardization, 2 checklists, 3 learning from errors, 4 human
factors, 5 teamwork training, 5 error reporting and near misses, 7
disclosures
●● What are the principles of checkless
Answer: List of actions that should be performed optimize patient
outcomes. They are based on sound theoretical basis and a history of
success and patient safety. For example surgical safety checklist, handoff
communication.
●● Patient safety principal learning from errors describe
Answer: Here's our opportunities to want to dig deep for a root cause,
and look for common causes and determine what we do when we find
them
, ●● Scribd the principles of human factors
Answer: The interrelationship between humans the tools and equipment
in the workplace and the environment in which they work. This is
different than human error
●● What are the 6 principles of teamwork training, Or a high-
performing team
Answer: Team structure, leadership, communication, situation
monitoring, mutual support, coordination and collaboration
●● What is the principal: error reporting and near misses
Answer: Staff education, must provide clear expectation of what and
how to report and be reviewed routinely and provide the Y such as
giving examples storytelling lessons learned
●● Describe the principle of patient safety disclosure
Answer: Identify what needs to be disclosed, understand barriers model
disclosure and apology, patient expectations, outline the process steps
for the conversation
●● 3 Disclosure barriers
Answer: Lack of culture of safety, psychological barriers, legal barriers
●● What are the process steps for a conversation on patient disclosure
QUESTIONS AND CORRECT ANSWERS
STUDY GUIDE
●● Describe culture
Answer: Collective mindset norms
●● Drift
Answer: Normalization of deviance
●● What are the five elements of an ideal safety culture
Answer: Reporting, inform, Just, flexible, learning
●● James reasons book
Answer: Managing the Risk of organizational accidents, 1997
●● Culture is it driven locally or at the organizational level
Answer: Sexton at all believe that culture is more variable among units
within the same hospital then among hospitals
●● What are principles and science of patient safety
,Answer: 1. Standardization and checklists, 2. human factors, 3.
teamwork training
●● How do you raise awareness about patient safety
Answer: Through engagement in education such as engaging the team
and patient safety initiatives on error reporting near misses and
disclosure an apology
●● How do you respond to patient safety survey results
Answer: Identify and disseminate best practices from high-performing
units
●● Concerns for responding to patient safety survey data
Answer: Response rate reliability of data
●● What are surrogates of patient safety culture assessment
Answer: Number one, voluntary reporting of near misses, number two
must be accompanied by just culture regarding how reports are dealt
with in number three patient safety is a strategic priority
●● 3 Principles and science of patient safety
Answer: One standardization, checklist, to human factors, three
teamwork training
,●● Patient and family involvement and patient safety initiatives may
include
Answer: Patient advisory Council's, community forums
●● What are the principles of standardization
Answer: Era reduction within departments, across the organization,
throughout the industry, and examples include color-coded wristbands
●● What are the principles of patient safety
Answer: 1 standardization, 2 checklists, 3 learning from errors, 4 human
factors, 5 teamwork training, 5 error reporting and near misses, 7
disclosures
●● What are the principles of checkless
Answer: List of actions that should be performed optimize patient
outcomes. They are based on sound theoretical basis and a history of
success and patient safety. For example surgical safety checklist, handoff
communication.
●● Patient safety principal learning from errors describe
Answer: Here's our opportunities to want to dig deep for a root cause,
and look for common causes and determine what we do when we find
them
, ●● Scribd the principles of human factors
Answer: The interrelationship between humans the tools and equipment
in the workplace and the environment in which they work. This is
different than human error
●● What are the 6 principles of teamwork training, Or a high-
performing team
Answer: Team structure, leadership, communication, situation
monitoring, mutual support, coordination and collaboration
●● What is the principal: error reporting and near misses
Answer: Staff education, must provide clear expectation of what and
how to report and be reviewed routinely and provide the Y such as
giving examples storytelling lessons learned
●● Describe the principle of patient safety disclosure
Answer: Identify what needs to be disclosed, understand barriers model
disclosure and apology, patient expectations, outline the process steps
for the conversation
●● 3 Disclosure barriers
Answer: Lack of culture of safety, psychological barriers, legal barriers
●● What are the process steps for a conversation on patient disclosure
