IS 3003 Exam 1 Multiple Choice Study Guide
As discussed in the chapter opening case, the Giants' new ticketing information
systems is an effort to achieve which of the primary business objectives?
A) Customer and supplier intimacy
B) Improved decision making
C) Operational excellence
D) New products and services - ANSWER B) Improved decision making
Journalist Thomas Friedman's description of the world as "flat" referred to:
A) the flattening of economic and cultural advantages of developed countries.
B) the use of the Internet and technology for instantaneous communication.
C) the reduction in travel times and the ubiquity of global exchange and travel.
D) the growth of globalization. - ANSWER A) the flattening of economic and
cultural advantages of developed countries.
The six important business objectives of information system investment include
all of the following except:
A) competitive advantage.
B) employee morale.
C) improved decision making.
D) survival. - ANSWER B) employee morale.
The use of information systems because of necessity describes the business
objective of:
A) survival.
B) improved business practices.
C) competitive advantage.
D) improved flexibility. - ANSWER A) survival.
All of the following choices describe ways for a company to achieve a
competitive advantage, except:
A) producing a superior product and charging less than competitors.
B) implementing information systems to support better management decision
making.
C) garnering more sales and profits than your competitors.
, D) using information systems to create new and popular products that your
competitors cannot duplicate. - ANSWER B) implementing information systems
to support better management decision making.
Verizon's implementation of a Web-based digital dashboard to provide
managers with real-time information, such as customer complaints, is an
example of:
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy. - ANSWER B) improved decision making.
The move of retail banking to use ATMs after Citibank unveiled its first ATMs
illustrates the information system business objective of:
A) improved efficiency.
B) customer and supplier intimacy.
C) survival.
D) competitive advantage. - ANSWER C) survival.
An information system can be defined technically as a set of interrelated
components that collect (or retrieve), process, store, and distribute information
to support:
A) decision making and control in an organization.
B) communications and data flow.
C) managers analyzing the organization's raw data.
D) the creation of new products and services. - ANSWER A) decision making and
control in an organization
The three activities in an information system that produce the information
organizations use to control operations are:
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback. - ANSWER C) input, processing, and
output.
All of the following describe the effects of globalization except:
A) significant decreases in operating costs.
B) reduction of labor costs through outsourcing.
C) ability to find low-cost suppliers.
D) increases in transaction costs. - ANSWER D) increases in transaction costs.
As discussed in the chapter opening case, the Giants' new ticketing information
systems is an effort to achieve which of the primary business objectives?
A) Customer and supplier intimacy
B) Improved decision making
C) Operational excellence
D) New products and services - ANSWER B) Improved decision making
Journalist Thomas Friedman's description of the world as "flat" referred to:
A) the flattening of economic and cultural advantages of developed countries.
B) the use of the Internet and technology for instantaneous communication.
C) the reduction in travel times and the ubiquity of global exchange and travel.
D) the growth of globalization. - ANSWER A) the flattening of economic and
cultural advantages of developed countries.
The six important business objectives of information system investment include
all of the following except:
A) competitive advantage.
B) employee morale.
C) improved decision making.
D) survival. - ANSWER B) employee morale.
The use of information systems because of necessity describes the business
objective of:
A) survival.
B) improved business practices.
C) competitive advantage.
D) improved flexibility. - ANSWER A) survival.
All of the following choices describe ways for a company to achieve a
competitive advantage, except:
A) producing a superior product and charging less than competitors.
B) implementing information systems to support better management decision
making.
C) garnering more sales and profits than your competitors.
, D) using information systems to create new and popular products that your
competitors cannot duplicate. - ANSWER B) implementing information systems
to support better management decision making.
Verizon's implementation of a Web-based digital dashboard to provide
managers with real-time information, such as customer complaints, is an
example of:
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy. - ANSWER B) improved decision making.
The move of retail banking to use ATMs after Citibank unveiled its first ATMs
illustrates the information system business objective of:
A) improved efficiency.
B) customer and supplier intimacy.
C) survival.
D) competitive advantage. - ANSWER C) survival.
An information system can be defined technically as a set of interrelated
components that collect (or retrieve), process, store, and distribute information
to support:
A) decision making and control in an organization.
B) communications and data flow.
C) managers analyzing the organization's raw data.
D) the creation of new products and services. - ANSWER A) decision making and
control in an organization
The three activities in an information system that produce the information
organizations use to control operations are:
A) information retrieval, research, and analysis.
B) input, output, and feedback.
C) input, processing, and output.
D) data analysis, processing, and feedback. - ANSWER C) input, processing, and
output.
All of the following describe the effects of globalization except:
A) significant decreases in operating costs.
B) reduction of labor costs through outsourcing.
C) ability to find low-cost suppliers.
D) increases in transaction costs. - ANSWER D) increases in transaction costs.
