Voordeelbundel
National Retail Federation Tests Compilation Bundle
National Retail Federation Tests Compilation Bundle
[Meer zien]National Retail Federation Tests Compilation Bundle
[Meer zien]A good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants correct answer: Get to know what the customer wants 
 
Which of the following are ap...
Voorbeeld 3 van de 25 pagina's
In winkelwagenA good reason for creating an opening for discussion is to: 
 
• Break down the customer's sales resistance 
• Convince the customer how much you know about the product 
• Get to know what the customer wants correct answer: Get to know what the customer wants 
 
Which of the following are ap...
brick-and-mortar correct answer: the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores correct answer: off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue correct answ...
Voorbeeld 2 van de 12 pagina's
In winkelwagenbrick-and-mortar correct answer: the presence of a physical storefront and face-to-face customer experiences 
 
closeout stores correct answer: off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price 
 
commercial cue correct answ...
Advantages or rewards of product features correct answer: Benefits 
 
Questions that evoke one-word answers 
May I help you? NO 
Closed ended questions begin with: 
 Do? 
 Will? 
 Can? correct answer: Closed Ended Question 
 
The acting of taking care of the customer's needs by providing and deli...
Voorbeeld 1 van de 4 pagina's
In winkelwagenAdvantages or rewards of product features correct answer: Benefits 
 
Questions that evoke one-word answers 
May I help you? NO 
Closed ended questions begin with: 
 Do? 
 Will? 
 Can? correct answer: Closed Ended Question 
 
The acting of taking care of the customer's needs by providing and deli...
Who is the most important person in a retail transaction? correct answer: Customer 
 
The overall impression someone gets of a busniess or product. correct answer: Company or Product Brand 
 
Uinque way employes interact with each other and customers correct answer: Company Culture 
 
Things that...
Voorbeeld 1 van de 3 pagina's
In winkelwagenWho is the most important person in a retail transaction? correct answer: Customer 
 
The overall impression someone gets of a busniess or product. correct answer: Company or Product Brand 
 
Uinque way employes interact with each other and customers correct answer: Company Culture 
 
Things that...
PYC National Retail Federation Study Guide Questions With Complete Solutions
Voorbeeld 1 van de 4 pagina's
In winkelwagenPYC National Retail Federation Study Guide Questions With Complete Solutions
NRF Customer Service and Sales (2023) Part 1 Questions With Complete Solutions
Voorbeeld 2 van de 5 pagina's
In winkelwagenNRF Customer Service and Sales (2023) Part 1 Questions With Complete Solutions
NRF Test Questions And Answers With Complete Solutions
Voorbeeld 1 van de 4 pagina's
In winkelwagenNRF Test Questions And Answers With Complete Solutions
NRF Customer Service Study Guide part 2 Questions With Complete Solutions
Voorbeeld 2 van de 9 pagina's
In winkelwagenNRF Customer Service Study Guide part 2 Questions With Complete Solutions
NRF Exam 3 Questions And Answers With Complete Solutions
Voorbeeld 2 van de 5 pagina's
In winkelwagenNRF Exam 3 Questions And Answers With Complete Solutions
Voorbeeld 2 van de 6 pagina's
In winkelwagenNRF Study Questions And Answers
NRF Retail Industry Fundamentals Exam Questions With Complete Solutions
Voorbeeld 1 van de 4 pagina's
In winkelwagenNRF Retail Industry Fundamentals Exam Questions With Complete Solutions
which of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services correct answer: b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the store...
Voorbeeld 2 van de 9 pagina's
In winkelwagenwhich of the filling is a term for physical goods that are bought and sold? 
a. sales 
b. products 
c. pricing 
d. services correct answer: b. products 
 
which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the store...
Creating customer loyalty is rewarding for: 
 
• The store 
• The sales associate 
• The customer 
• All of the above correct answer: All of the above 
 
If the customer isn't shopping alone, you can include the rest of the party by: 
 
• Showing some kind of service to others in the par...
Voorbeeld 2 van de 10 pagina's
In winkelwagenCreating customer loyalty is rewarding for: 
 
• The store 
• The sales associate 
• The customer 
• All of the above correct answer: All of the above 
 
If the customer isn't shopping alone, you can include the rest of the party by: 
 
• Showing some kind of service to others in the par...
Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above correct answer: All of the above 
 
List the elements of the distribution channel in...
Voorbeeld 2 van de 11 pagina's
In winkelwagenRetailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 
1) merchandise assortment 
2) packaging 
3) customer service 
4) All of the above correct answer: All of the above 
 
List the elements of the distribution channel in...
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