Classrep2

Interpersonal Conflict and its parts - ANSWER-a problematic situation with... 1. interdependent conflicting sides 2. perceive that they seek incompatible goals 3. that incompatibility has the potential to hurt the relationship 4. sense of urgency to fix it 5 step process view of conflict - ANSWER-1. prelude (people involved) 2. triggering event 3. initiation phase (becomes known) 4. differentiation phase (conflict) 5. resolution phase (accept outcome) civility - ANSWER-attitude o...

What is interpersonal conflict? - ANSWER--A systematic situations w/ the following 4 unique characteristics 1. the conflicting parties are *interdependent* 2. they have the perception that they seek *incompatible goals* or *outcomes* or they favor *incompatible means* to the same end 3. the perceived incompatibility has the potential to *adversely affect relationship* if not addressed 4. there is a *sense of urgency* about the need to resolve the difference. Interdependence - ANSWER-Occu...

Impression Management Theory - ANSWER-The idea that we consciously alter our appearance or adjust our behavior to create a desired impression on others Enviroment - ANSWER-Messages conveyed by environment and how they affect human interaction Chronemics - ANSWER-Perception of time, Individual sense of time. Proxemics - ANSWER-The study of the way humans use and communicate with space Physical appearance - ANSWER-Strong intial impact on relationships we develop. Vocalics - ANSWER-V...

Distributive - ANSWER-(Win/Lose, Zero-Sum bargaining) competitive negotiation strategy used to decide how to distributive limited resources. Integrative - ANSWER-(Win/Win, Non Zero-Sum bargaining) negotiation strategy where parties collaborate to develop a mutual beneficial agreement based on the interests of the other party. Identify the characteristics of a negotiation situation - ANSWER--Two or more parties involved -Conflict of interests between parties -Parties negotiating voluntari...

social exchange theory - ANSWER-we examine our relationships and assign a value to them based on the number of perceived costs and rewards. how many costs vs rewards are there in a relationship and weigh them we use comparison levels to determine satisfaction levels power - ANSWER-persons ability to influence behavior, thought, or feelings of others 3 princples of power - ANSWER-1. ubiquitious : its everything 2. interpersonal: not something within a person, but between people 3. depe...

conflict - ANSWER-an expressed or unexpressed problematic situation between at least two interdependent parties who perceived incompatible goals, scarce resources, and interference components of conflict - ANSWER--expressed or unexpressed problematic situation -interdependence -perceived incompatible goals -perceived scarce resources -perceived interference expressed or unexpressed problematic situation - ANSWER--messages may or may not be exchanged -latent conflict: one or more parti...

What are emotions? - ANSWER-1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - ANSWER-non-verbal cues What do emotions do in conflict? - ANSWER-provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions What are the general misconceptions of emo...

Define "interpersonal conflict" *4 MAIN POINTS * - ANSWER-1. Conflict parties are interdependent. 2. Perceived incompatible goals or outcomes. 3. Perceived incompatibility will effect relationship. 4. Sense of urgency. Process View of Communication - ANSWER-The view of reality reflecting our awareness that our lives consist of events influencing subsequent events. Conflict Cycle - ANSWER-1. Prelude: variables that make conflict possible between those involved 2. Triggering Event: ...

Face - ANSWER--The image people have of themselves Positive Face - ANSWER--our belief that we are likable and worth of other's respect Autonomous Face - ANSWER--the part of us that wants some independence, privacy, recognition for our contributions, or time alone. Four Factors of Face Management - ANSWER-1. *the act*: (what is or should be said or done?) 2. *the conversation*: (what do i think is happening right now?) 3. *the episode*: (how does this fit into a larger pattern of inte...

4 characteristics for problematic situations of interpersonal conflict - ANSWER-Conflicting parties are: Interdependent Perceive they have compatible goals/outcomes (favor incompatible goals to the same extent) Perceived incompatibility has potential to negatively effect relationship if not addressed Posses sense of urgency to resolve the difference Conflict Management - ANSWER-Communication behavior a person displays based on his or her analysis of a conflict situation Conflic...

Different types of stress - ANSWER--Hypostress- stress about not having anything to do -Hyperstress- stress about too many different things, can not handle it -Eustress- positive type of stress that is motivating -Distress- complete loss of control of the situation and can not figure out the source of the stress Anger - ANSWER--Strong feeling of displeasure, means of trying to get something done by forcing a chance in a target's behavior -Used to cover up emotions that feel more ...

Integrating, unlike compromising, involves not a moderate level of concern for goals but a high level of concern for them. - ANSWER-true In marriages, avoidance of conflict relates to higher satisfaction in general. - ANSWER-false An individual's conflict style is developed early in life and remains static throughout her/his lifetime. - ANSWER-false One option for addressing destructive coalitions is to "soften them." - ANSWER-true According to your text, sometimes it is more appr...

conflict - ANSWER-an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Intrapersonal conflict - ANSWER-internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of resolution in one's thinking and feeling interpersonal conflict - ANSWER-an expressed struggle between interdependent parties most expressed struggles are activated by? - AN...

Level 1 of Conflict - ANSWER-specific behavior (e.g. what to watch, where to eat, etc.) Level 2 of Conflict - ANSWER-Relational norms and roles (e.g. who cooks/who cleans, friend's with benefits rules, etc.) Level 3 of Conflict - ANSWER-Personal character (e.g. personal faults, motives, tendencies) Parallel Conflict - ANSWER-Perceived exactly the same by both parties Latent Conflict - ANSWER-Should be occurring but is not False Conflict - ANSWER-Is occurring but should not (misun...

Conflict - ANSWER-An expressed struggle between at least two interdependent parties, who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Key Elements of Conflict - ANSWER-1. Family 2. Non-Platonic Relationships 3. Platonic Relationships 4. The Workplace What role does conflict play in relationships? - ANSWER-The way couples handle conflict is a great indicator as to how successful their relationship will be. Conflict is natural and p...

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