BRITTTON PRESENTS YOU WITH QUALITY EXAM,TESTBANKS AND ASSIGNMENTS

Quality - correct answer The ability of the product or service to meet customer needs. (6) Cost of Quality (COQ) - correct answer The cost of doing the wrong, that is the price of non-conformance. (6) Total Quality Management - correct answer Management of an entire organization so that it excels in all aspects of products and services that are important to the customer.(6) PDCA - correct answer A continuous improvement model that involves fours stages, plan do, check, and act.(6) Si...

Production is.... - correct answer The creation of goods and services. Operations Management (OM) is... - correct answer -Is the set of activities -That creates value -In the form of goods and services -By transforming inputs into outputs Why is Operations Management important but not glamorous? - correct answer It is important because it is around us everyday at work and at home; Customers do not pay attention unless something goes wrong. Operations Management elements are... - corr...

Operations Management - correct answer 1. The activity of managing the resources which are devoted to the production and delivery of products and services 2. "Making stuff" 3. Producing goods and services Three Basic Functions of Enterprises - correct answer 1. Product/service development 2. Marketing 3. Operations Transforming Resources - correct answer Things that are making the changes happen ex. facilities, staff Transformed Resources - correct answer The things that are bein...

Customer relationship management systems change the focus from managing products to managing customers. - correct answer The production system that prizes flexibility and quality over efficiency and quantity is known as - correct answer lean production _____________ is the characteristic of a product that wins the order in the marketplace. - correct answer Order winner All of the following are responsibilities of operations managers except - correct answer acquiring financial resources...

Operations Management - correct answer The systematic design, direction, and control of processes that transform inputs into outputs (services & products) for customers (internal/external) Supply Chain Management - correct answer The synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand. Process - correct answer Any activity or group of activities that takes one or more inputs, transfo...

According to the text, with increasing globalization, the role of location has become less important as a source of competitive advantage - correct answer False A 'Source factory' is set up in a location where along with low cost production, incentives & low trade barriers are used to serve the local market - correct answer False A 'Lead factory' is set up in a location to take advantage of local network of suppliers, competitors, and research facilities for components and products - c...

Operations Management - correct answer The business function responsible for planning, coordinating, controlling, and leading the resources needed to produce a company's product and/or service. Four Functions of a Manager - correct answer Planning, Coordinating, Controlling, Leading The Challenge for Operations - correct answer Operations has the responsibility to coordinate human capital, equipment, technology, raw materials, and information to produce a product or service effectively an...

Which of the following is a primary reason for the accelerated pace of global interaction? a) trade barriers b) cultural differences c) language barriers d) advancements in information technology - correct answer d) advancements in information technology By improving the quality of goods and services produced, the _______ value of products and services is enhanced. a) aesthic b) environmental c) economic d) functional - correct answer d) functional Which of the following is ...

TQM is an acronym meaning "total quality measurement". - correct answer False. TQM = Total Quality Management An operational goal of total quality management is the careful design of the product or service. - correct answer True An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service. - correct answer False. Total quality management has two fundamental operational goals: 1. Careful design of the pro...

TQM is an acronym meaning "total quality measurement". - correct answer False. TQM = Total Quality Management An operational goal of total quality management is the careful design of the product or service. - correct answer True An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service. - correct answer False. Total quality management has two fundamental operational goals: 1. Careful design of the pro...

Operations Management - correct answer The business function responsible for planning, coordinating, and controlling the resources needed to produce products and services for a company. Role of Operations Management - correct answer To transform a company's inputs into the finished goods or services. Value Added - correct answer Describes the net increase between the final value of a product and the value of all the inputs. Efficiency - correct answer Being able to perform activities w...

What is the difference between efficiency and effectiveness? - correct answer Efficiency: operating at minimum cost and time Effectiveness: achieveing quality and timeliness and add value to organization What are the factors affecting productivity? - correct answer Labour, quality, equipment and technology, methods and management What are the three basic functions of an organization? - correct answer Operations: create goods and services Finance/accounting: provide funds and the econ...

Define Just-In-Time (JIT) - correct answer A highly coordinated system in which products are delivered or services are provided just as they are needed Define Lean Operation - correct answer A flexible system that uses minimum resources to produce high-quality products or services. What is the goal of a Lean operation system? - correct answer To create a balanced system where there is a rapid and smooth flow of products and services synchronized to meet demand. What are the three suppor...

The Strategic Importance of Location - correct answer Once committed to a location, many resource and cost issues are difficult to change The objective of location strategy - correct answer is to maximize the benefit of location to the firm Location and Costs - correct answer Location decisions require careful consideration Once in place, location-related costs are fixed in place and difficult to reduce Effort spent determining optimal facility location is a good investment Factors Th...

inventory management - correct answer the planning and controlling of inventories to meet the competitive priorities of the organization inventory - correct answer a stock of materials used to satisfy customer demand or to support the production of services or goods lot size - correct answer the quantity of an inventory item management either buys from a supplier or manufactures using internal process inventory holding cost - correct answer the sum of the cost of capital plus the variab...

Operations Management - correct answer the activity of managing the resources which are devoted to the production and delivery of products and services Three basic functions of a shop - correct answer Product/Service development Marketing Operations Transformed resources - correct answer the things that are changing in the transformation process (materials, information, customers) Transforming resources - correct answer the things that are making the change happen (staff, facilities) ...

If the cost to change from producing one product to producing another were zero, the lot size would be very small. - correct answer True In inventory models, high holding costs tend to favor high inventory levels - correct answer False Dependent demand inventory levels are usually managed by calculations using calculus-driven, cost-minimizing models - correct answer False The fixed-time-period inventory system has a smaller average inventory than the fixed-order-quantity system because ...

Computer chips and microprocessors are examples of hard technology. T/F - correct answer True A company such as eBay relies more on soft technology than hard technology T/F - correct answer True E-Service refers to using the internet and technology to provide services that create and deliver time, place, information, entertainment and exchange value to customers and/or support the sale of goods. T/F - correct answer True Computer integrated manufacturing systems combine hardware, ...

Operations - correct answer part of the business organization that is responsible for producing goods/services. (consistency on decisions made, not what certain decisions are made) Operations Management - correct answer The design, direction, and control of processes that transform inputs into outputs for internal and external customers Process - correct answer One or more actions that transform inputs into outputs three categories of business processes - correct answer upper management...

Operations - correct answer part of the business organization that is responsible for producing goods/services. (consistency on decisions made, not what certain decisions are made) Operations Management - correct answer The design, direction, and control of processes that transform inputs into outputs for internal and external customers Process - correct answer One or more actions that transform inputs into outputs three categories of business processes - correct answer upper management...