Operations Management 366 Exam I QUESTIONS AND VERIFIED CORRECT ANSWERS 2024

Operations - correct answer part of the business organization that is responsible for producing goods/services. (consistency on decisions made, not what certain decisions are made) Operations Management - correct answer The design, direction, and control of processes that transform inputs into outputs for internal and external customers Process - correct answer One or more actions that transform inputs into outputs three categories of business processes - correct answer upper management, operational (core) management, and supporting management four core processes - correct answer order fulfillment process, customer relationship management process, supplier relationship management process, and new product/new service development process supplydemand - correct answer = wasteful and costly to company supplydemand - correct answer = opportunity loss, customer dissatisfaction supply=demand - correct answer = most Ideal market, equilibrium scope of operations - correct answer the range of size in operation across whole organization. can include forecasting, capacity planning, locating facilities, layout, scheduling, managing inventory, quality assurance, and motivating employees Operations Manager - correct answer included in all activities. Directly related to producing/providing goods/services, system design, and system/operation decisions