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What are the 5 phases of the nursing process? correct answers 1. Assessment 2. Diagnosis 3. Planning 4. Implementation 5. Evaluation Assessment correct answers Collecting subjective and objective data 1st and most critical phase of nursing Diagnosis correct answers analyzing data to make a nursing judgement Planning correct answers determining outcome criteria and developing a plan Implementation correct answers carrying out the plan Evaluation correct answers assessing and r...

Nutrition and Immunity: Protein and Other Key Nutrients correct answers Protein correct answers -macronutrient -break down into amino acids -contains nitrogen 1)this is what makes protein different from carbs/lipids -4 cal/k Classification of Proteins correct answers -polypeptides 1)single linear chain of many amino acids, held together by amide bonds. A protein consists of one or more polypeptides -tripeptides 1)peptide consisting of three amino acids joined by peptide bonds ...

Lymphadenopathy correct answers when your lymph nodes are larger than 1 cm, can be caused by infection, an autoimmune disease, cancer, or HIV - If cancer - nodes will be enlarged, hard, non-mobile, - Infection - nodes will be enlarged and tender sinus headache correct answers pressure, tender face over sinus cavities, worse bending over, may have nasal drainage/fever/bad breath cluster headache correct answers stabbing, may have reddened eye/drooping, sudden onset same time of day, in o...

What are the RDA's and how should they be used? What are the limitations of the RDA's? correct answers - RDA stands for recommended dietary allowance. - It is the average daily dietary intake level of a nutrient considered sufficient to meet the requirements of nearly all (97-98%) healthy individuals in each lifestage and gender group. - Some problems with RDA's is that they are set by a committee, the knowledge is limited for some populations, safety margins vary (do not cover disease, Rx ...

A client's heart rate is 72 beats per minute with a regular rhythm. How does the nurse interpret this data in relation to the client's peripheral nervous system? A.The sympathetic system is in control. B. The parasympathetic system is dominating. C. Both parasympathetic and sympathetic systems are influencing cardiac status. D. The autonomic nervous system is affecting cardiac status. E. The somatic nervous system is affecting cardiac status. correct answers B, C, D A nurse is reading ...

A client's heart rate is 72 beats per minute with a regular rhythm. How does the nurse interpret this data in relation to the client's peripheral nervous system? Select all that apply. A. The sympathetic system is in control. B. The parasympathetic system is dominating. C. Both parasympathetic and sympathetic systems are influencing cardiac status. D. The autonomic nervous system is affecting cardiac status. E. The somatic nervous system is affecting cardiac status. correct answers B, C, ...

When performing an abdominal examination on a client, which assessment technique should the nurse perform first? - auscultation - palpation - percussion - inspection correct answers inspection A nurse assesses a client with a distended abdomen. Which action by the nurse demonstrates the correct way to assess the client for ascites? -auscultate for bowel sounds in all 4 quadrants -palpate the abdomen lightly for areas of tenderness -inspect the abdominal skin for vascularit...

A nurse is reviewing key events in the history of pharmacology with a student nurse. Which student comment indicates an understanding? correct answers Early researchers used themselves as test subjects A student nurse asks a nursing instructor why anatomy and physiology as well as microbiology when the student only wants to learn about pharmacology. What is the best response by the instructor? correct answers "An understanding of those subjects is essential to understand pharmacology." A...

(M6) The nurse follows the nursing process when conducting medication education about insulin. What will the nurse ask the client to evaluate the client's knowledge of insulin? A. "Is your abdomen the best place to inject insulin?" B. "Can you tell me four points you remember about how to take your insulin?" C. "Can you recognize when you are experiencing hypoglycemia?" D. "What questions do you have about insulin?" correct answers "Can you tell me four points you remember abou...

A nurse is discussing foods that are high in vitamin D with a client who is unable to be out in the sunlight. Which of the following should be included? correct answers 2 Large, Poached Eggs A nurse is reviewing dietary recommendations with a group of clients at a health fair. Which of the following info should the nurse include? correct answers make protein 10-35% of total calories each day A nurse is conducting a nutritional class on minerals and electrolytes. The nurse should include wh...

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4x correct answers Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 70% correct answers Support makes up ____ of Zendesk's revenue. 75% correct answers ______ of most innovative companies use Zendesk Support. -lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents correct answers What are the 3 reasons why most companies are unable to provide great customer support? -reduce customer effort correct answ...

Tips to be an Active Listener? (5) correct answers 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) correct answers 1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends -- Background correct answers "2020 changed ...

Support Suite includes which products? correct answers Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? correct answers Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? correct answers Knowledge base and self-service What is Chat? correct answers Live chat software so you can give your customers real-time support as they browse your website and answer questions quickly. Wha...

What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. ...

What channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? correct answers Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have acce...

Zendesk Sandbox correct answers A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance correct answers Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets...

What is the default language in Zendesk correct answers The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? correct answers Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a language from the drop-down > Click 'Save' What two time formats can you choose from in Zendesk correct answers...

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How often shall the stem of an OS&Y Valve be lubricated correct answers Annually The 3 year dry pipe trip test is to be performed by whom? correct answers MP & MFSPC Fire department connections are to be inspected how often? correct answers Quarterly Water motor gongs are to be tested how often? correct answers Quarterly In a water spray fixed system inspection if the strainer is found corroded what color tag is required? correct answers Yellow A sprinkler head with a red frame ha...