MNO 3371 Final Study Set Questions with Verified Solutions Latest Update 2025/2026
What is training? - Answers A process where employees acquire capabilities to perform their
current job.
What is the focus of training? - Answers Short-term, skill-focused.
What are examples of training? - Answers On-the-job training, courses, simulations.
What is development? - Answers Enhances overall abilities, potential, and readiness for future
roles.
What is the focus of development? - Answers Long-term growth.
What are examples of development? - Answers Mentoring, coaching, challenging assignments,
formal education.
What is a learning culture? - Answers A workplace environment that encourages sharing
knowledge, skills, and experiences.
What are the types of training? - Answers Soft skills, job/technical skills, basic/remedial skills,
legally required training.
What are soft skills? - Answers Customer service, communication, empathy.
What are job/technical skills? - Answers Quality procedures, IT skills, product training.
What are basic/remedial skills? - Answers Foundational skills like literacy or language.
What is orientation? - Answers A short-term introduction to job, coworkers, company culture.
What is onboarding? - Answers A multi-week/month integration process that builds productivity
and engagement.
What does an employee handbook include? - Answers Introduction, general policies, workplace
conduct, compensation & benefits.
What is the Kirkpatrick 4-Level Training Evaluation Model? - Answers A model evaluating
reaction, learning, behavior, and results of training.
What are high-potential employees (HiPos)? - Answers Individuals with high performance and
high future potential.
What is a career path? - Answers Movement of opportunities over time.
What is a dual career ladder? - Answers Provides advancement through management or
technical expert tracks.
, What is behavioral modeling? - Answers Learning by observing and mirroring others' behavior.
What is job rotation? - Answers Moving employees across roles or departments to broaden
skills.
What is performance management? - Answers An ongoing process aligning individual
performance with organizational results.
What are behavior-based measures? - Answers Evaluates how someone performs, such as
customer service behaviors.
What are trait-based measures? - Answers Evaluates attitudes and personality traits, generally
avoided.
What are results-based measures? - Answers Focuses on measurable outcomes like sales
volume.
What are the three uses of performance appraisals? - Answers Strategic, administrative,
developmental.
What is a 360-degree appraisal? - Answers Feedback from self, peers, customers, managers,
and subordinates.
What is a graphic rating scale? - Answers Rates employees on a continuum across descriptive
categories.
What is forced distribution? - Answers A bell-curve ranking limiting high/low performers.
What are critical incidents in performance management? - Answers Records of key positive and
negative behaviors throughout the year.
What are rater errors? - Answers Varying standards, biases, halo/horns effects, and contrast
errors.
What is withholding in payroll concepts? - Answers Mandatory taxes taken out of gross pay.
What are deductions in payroll concepts? - Answers Employee-chosen deductions, pre-tax or
post-tax.
What is garnishment? - Answers A court order requiring employer to withhold part of wages to
pay a debt.
What is prevailing wage? - Answers Wage rate based on what the majority of employers pay for
a job in a region.
What is pay compression? - Answers Small differences in pay among employees despite
differences in experience.
What is training? - Answers A process where employees acquire capabilities to perform their
current job.
What is the focus of training? - Answers Short-term, skill-focused.
What are examples of training? - Answers On-the-job training, courses, simulations.
What is development? - Answers Enhances overall abilities, potential, and readiness for future
roles.
What is the focus of development? - Answers Long-term growth.
What are examples of development? - Answers Mentoring, coaching, challenging assignments,
formal education.
What is a learning culture? - Answers A workplace environment that encourages sharing
knowledge, skills, and experiences.
What are the types of training? - Answers Soft skills, job/technical skills, basic/remedial skills,
legally required training.
What are soft skills? - Answers Customer service, communication, empathy.
What are job/technical skills? - Answers Quality procedures, IT skills, product training.
What are basic/remedial skills? - Answers Foundational skills like literacy or language.
What is orientation? - Answers A short-term introduction to job, coworkers, company culture.
What is onboarding? - Answers A multi-week/month integration process that builds productivity
and engagement.
What does an employee handbook include? - Answers Introduction, general policies, workplace
conduct, compensation & benefits.
What is the Kirkpatrick 4-Level Training Evaluation Model? - Answers A model evaluating
reaction, learning, behavior, and results of training.
What are high-potential employees (HiPos)? - Answers Individuals with high performance and
high future potential.
What is a career path? - Answers Movement of opportunities over time.
What is a dual career ladder? - Answers Provides advancement through management or
technical expert tracks.
, What is behavioral modeling? - Answers Learning by observing and mirroring others' behavior.
What is job rotation? - Answers Moving employees across roles or departments to broaden
skills.
What is performance management? - Answers An ongoing process aligning individual
performance with organizational results.
What are behavior-based measures? - Answers Evaluates how someone performs, such as
customer service behaviors.
What are trait-based measures? - Answers Evaluates attitudes and personality traits, generally
avoided.
What are results-based measures? - Answers Focuses on measurable outcomes like sales
volume.
What are the three uses of performance appraisals? - Answers Strategic, administrative,
developmental.
What is a 360-degree appraisal? - Answers Feedback from self, peers, customers, managers,
and subordinates.
What is a graphic rating scale? - Answers Rates employees on a continuum across descriptive
categories.
What is forced distribution? - Answers A bell-curve ranking limiting high/low performers.
What are critical incidents in performance management? - Answers Records of key positive and
negative behaviors throughout the year.
What are rater errors? - Answers Varying standards, biases, halo/horns effects, and contrast
errors.
What is withholding in payroll concepts? - Answers Mandatory taxes taken out of gross pay.
What are deductions in payroll concepts? - Answers Employee-chosen deductions, pre-tax or
post-tax.
What is garnishment? - Answers A court order requiring employer to withhold part of wages to
pay a debt.
What is prevailing wage? - Answers Wage rate based on what the majority of employers pay for
a job in a region.
What is pay compression? - Answers Small differences in pay among employees despite
differences in experience.
