MNO 3371 Final Exam: Ch. 8-16
questions with correct answers
2025/2026
Training - correct answer ✔✔process whereby people acquire capabilities to perform jobs
Knowledge Management - correct answer ✔✔the way an organization identifies and leverages
knowledge to be competitive. it is the art of creating value by using intellectual capital. it is a
conscious effort to capture the explicit and tacit knowledge of the workers in the organization
so that it can be shared and enhanced.
Learning Culture - correct answer ✔✔a work environment that encourages employees to share
their individual knowledge, skills, and experiences with their coworkers.
4 Types of Training - correct answer ✔✔legally required, basic and remedial skills, job and
technical, soft skills
Legally Required Training - correct answer ✔✔complies with various mandated legal
requirements and is given to all employees upon hire along with periodic refreshers (safety
compliance, driving skills, harassment prevention, nondiscrimination)
Basic and Remedial Skills Training - correct answer ✔✔provides foundational skills that new
employees lack (English language, literacy, core mathematics)
Job and Technical Training - correct answer ✔✔enables employees to perform their jobs better
(product knowledge, technical processes and procedures, customer relations)
questions with correct answers
2025/2026
Training - correct answer ✔✔process whereby people acquire capabilities to perform jobs
Knowledge Management - correct answer ✔✔the way an organization identifies and leverages
knowledge to be competitive. it is the art of creating value by using intellectual capital. it is a
conscious effort to capture the explicit and tacit knowledge of the workers in the organization
so that it can be shared and enhanced.
Learning Culture - correct answer ✔✔a work environment that encourages employees to share
their individual knowledge, skills, and experiences with their coworkers.
4 Types of Training - correct answer ✔✔legally required, basic and remedial skills, job and
technical, soft skills
Legally Required Training - correct answer ✔✔complies with various mandated legal
requirements and is given to all employees upon hire along with periodic refreshers (safety
compliance, driving skills, harassment prevention, nondiscrimination)
Basic and Remedial Skills Training - correct answer ✔✔provides foundational skills that new
employees lack (English language, literacy, core mathematics)
Job and Technical Training - correct answer ✔✔enables employees to perform their jobs better
(product knowledge, technical processes and procedures, customer relations)
