1|Page
CISR AGENCY OPERATIONS EXAM 2025/CISR
AGENCY OPERATIONS PRACTICE EXAM
QUESTIONS NEWEST VERSION COMPLETE 250
QUESTIONS AND CORRECT DETAILED ANSWERS
|A+ GRADED ||BRAND NEW VERSION!
Professional - .....ANSWER ...✔✔ an adjective used to
describe appearance, attitude, or actions
Acting Ethically and Professionally - .....ANSWER
...✔✔ you put the needs of your clients above your
own
Ethics - .....ANSWER ...✔✔ a system or set of moral
principles or practice
a set of rules or standards based on a set of principles
or values we accept as truths and that govern our
behavior
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Factors that influence ethics - .....ANSWER ...✔✔
Friends, Society, Media, Belief Systems, Educational
Institution, Legal Restraints, Family
Benefits of Being Ethical - .....ANSWER ...✔✔ 1. Public
Trust and Confidence Gained
2. Government regulation avoided
3. Enhanced Credibility Earned
Public Trust and Confidence Gained - .....ANSWER
...✔✔ it is difficult to criticize that person's behavior
or motives
Government Regulation Avoided - .....ANSWER ...✔✔
acting in an ethical manner avoids this
Enhanced Credibility Earned - .....ANSWER ...✔✔ it
allows people to regard you and your business as a
reliable and trusted resource
Conducting Business in an Unethical Manner -
.....ANSWER ...✔✔ always puts the customer
secondary
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Examples of Bending the Rules in Insurance -
.....ANSWER ...✔✔ Vehicle Usage
Protection Class
Property Values
Other Residents in the Household
Young drivers in the household
Rate Basis, Classification, or Garaging Address
Signing for an insured
Contemplating the Ethical Response - .....ANSWER
...✔✔ Ask questions to clear blurey lines in situations
Six Steps to Ethical Decision Making - .....ANSWER
...✔✔ 1. Define the Problem
2. Seek Out Resources
3. Brainstorm a List of Potential Solutions
4. Evaluate those Alternatives
5. Make Your Decision and Implement It
6. Evaluate the Decision
Unethical Decision effects on the Agency's Profitability -
.....ANSWER ...✔✔ Incorrect Rating = Unprofitable
Agency
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Legal Duties are based on Three Criteria - .....ANSWER
...✔✔ Peer Standards
Oral and Written Agreements
Statues
Peer Standards - .....ANSWER ...✔✔ require a
person's duties be performed in a manner similar to
others in the same position.
Not typically written, but rather associated with
generally accepted practice in a specific field
Contracts (Oral and Written Agreements) - .....ANSWER
...✔✔ an agreement between two or more parties
wich creates an obligation to do or to not do something
Statues - .....ANSWER ...✔✔ written laws open to little
interpretation
Actual or Expressed Authourity - .....ANSWER ...✔✔
expressly given to the agency by the insurance
company. It is granted in the agency contract
(agreement).
CISR AGENCY OPERATIONS EXAM 2025/CISR
AGENCY OPERATIONS PRACTICE EXAM
QUESTIONS NEWEST VERSION COMPLETE 250
QUESTIONS AND CORRECT DETAILED ANSWERS
|A+ GRADED ||BRAND NEW VERSION!
Professional - .....ANSWER ...✔✔ an adjective used to
describe appearance, attitude, or actions
Acting Ethically and Professionally - .....ANSWER
...✔✔ you put the needs of your clients above your
own
Ethics - .....ANSWER ...✔✔ a system or set of moral
principles or practice
a set of rules or standards based on a set of principles
or values we accept as truths and that govern our
behavior
,2|Page
Factors that influence ethics - .....ANSWER ...✔✔
Friends, Society, Media, Belief Systems, Educational
Institution, Legal Restraints, Family
Benefits of Being Ethical - .....ANSWER ...✔✔ 1. Public
Trust and Confidence Gained
2. Government regulation avoided
3. Enhanced Credibility Earned
Public Trust and Confidence Gained - .....ANSWER
...✔✔ it is difficult to criticize that person's behavior
or motives
Government Regulation Avoided - .....ANSWER ...✔✔
acting in an ethical manner avoids this
Enhanced Credibility Earned - .....ANSWER ...✔✔ it
allows people to regard you and your business as a
reliable and trusted resource
Conducting Business in an Unethical Manner -
.....ANSWER ...✔✔ always puts the customer
secondary
,3|Page
Examples of Bending the Rules in Insurance -
.....ANSWER ...✔✔ Vehicle Usage
Protection Class
Property Values
Other Residents in the Household
Young drivers in the household
Rate Basis, Classification, or Garaging Address
Signing for an insured
Contemplating the Ethical Response - .....ANSWER
...✔✔ Ask questions to clear blurey lines in situations
Six Steps to Ethical Decision Making - .....ANSWER
...✔✔ 1. Define the Problem
2. Seek Out Resources
3. Brainstorm a List of Potential Solutions
4. Evaluate those Alternatives
5. Make Your Decision and Implement It
6. Evaluate the Decision
Unethical Decision effects on the Agency's Profitability -
.....ANSWER ...✔✔ Incorrect Rating = Unprofitable
Agency
, 4|Page
Legal Duties are based on Three Criteria - .....ANSWER
...✔✔ Peer Standards
Oral and Written Agreements
Statues
Peer Standards - .....ANSWER ...✔✔ require a
person's duties be performed in a manner similar to
others in the same position.
Not typically written, but rather associated with
generally accepted practice in a specific field
Contracts (Oral and Written Agreements) - .....ANSWER
...✔✔ an agreement between two or more parties
wich creates an obligation to do or to not do something
Statues - .....ANSWER ...✔✔ written laws open to little
interpretation
Actual or Expressed Authourity - .....ANSWER ...✔✔
expressly given to the agency by the insurance
company. It is granted in the agency contract
(agreement).
