Hospitality Operations Performance
Module period 1, study year 2013 - 2014
Institute/programme IHM / Hotel Management
Module Hospitality Operations Performance
Test End of Module test
Date
Location
Time
Module Co-ordinator Nicole Offerein & Petra Wienia
Name of student
Student number Signature
Important notes for the student before making the test:
The score of this test will only be granted if the student is entitled to make
this test according to the Teaching and Examination Regulations (TER) of
IHM.
The student brings his/her student card to the test. If not, the student has to identify
him/herself by means of an identity card, passport or driving license. If a student has no
student card AND no identification he/she will not be admitted to the test.
The student fills in his/her name and correct student number on each page of the test
forms. For answering the questions only the test paper can be used. This test contains
twenty questions with an average score of 5 points each. Be aware that some pages can be
printed double sided.
When finished the student hands in the test and signs the attendance list.
Students can follow an objections procedure. If you want to object to any of the test items,
submit your objections within 5 days after the test to the module co-ordinator or IHM test
committee.
Good luck!
Information for the test office:
Scrap paper or open questions Essay- and short answer questions
Sort of? A,B,C or T/F or open questions Essay- and short answer questions
Use of dictionary allowed? Yes, but NO translation computers
Use of draft paper allowed? Yes
Use of other material? Yes, a non programmable calculator
The Test will consist of 20 questions. Each question can be awarded a maximum of 5 points.
A total of 55 points needs to be achieved to pass the test.
, Subject Amount of questions
Human Resources 5
Hotel Operations
RD Revenue Management 2
F&B Revenue management 2
Management & Organization 5
Marketing 2
ICT 2
Sustainability 2
PLEASE PAY ATTENTION: FOR Human Resources Management and MANAGEMENT &
ORGANIZATION QUESTIONS ARE ON BOTH SIDES OF THE PAGE.
Module period 1, study year 2013 - 2014
Institute/programme IHM / Hotel Management
Module Hospitality Operations Performance
Test End of Module test
Date
Location
Time
Module Co-ordinator Nicole Offerein & Petra Wienia
Name of student
Student number Signature
Important notes for the student before making the test:
The score of this test will only be granted if the student is entitled to make
this test according to the Teaching and Examination Regulations (TER) of
IHM.
The student brings his/her student card to the test. If not, the student has to identify
him/herself by means of an identity card, passport or driving license. If a student has no
student card AND no identification he/she will not be admitted to the test.
The student fills in his/her name and correct student number on each page of the test
forms. For answering the questions only the test paper can be used. This test contains
twenty questions with an average score of 5 points each. Be aware that some pages can be
printed double sided.
When finished the student hands in the test and signs the attendance list.
Students can follow an objections procedure. If you want to object to any of the test items,
submit your objections within 5 days after the test to the module co-ordinator or IHM test
committee.
Good luck!
Information for the test office:
Scrap paper or open questions Essay- and short answer questions
Sort of? A,B,C or T/F or open questions Essay- and short answer questions
Use of dictionary allowed? Yes, but NO translation computers
Use of draft paper allowed? Yes
Use of other material? Yes, a non programmable calculator
The Test will consist of 20 questions. Each question can be awarded a maximum of 5 points.
A total of 55 points needs to be achieved to pass the test.
, Subject Amount of questions
Human Resources 5
Hotel Operations
RD Revenue Management 2
F&B Revenue management 2
Management & Organization 5
Marketing 2
ICT 2
Sustainability 2
PLEASE PAY ATTENTION: FOR Human Resources Management and MANAGEMENT &
ORGANIZATION QUESTIONS ARE ON BOTH SIDES OF THE PAGE.
