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Business Process and BPMN Notation
Questions and Correct Answers
Business Process Ans: Collection of inter-related events, activities,
and decision points involving actors and objects, leading to a
valuable outcome for at least one customer
Procure to Pay Ans: Internal or customer-driven process starting
with a need to purchase and ending with delivery and payment
Order to Cash Ans: Vendor process starting with customer order
submission and ending with product delivery
Issue to Resolution Ans: Process starting with a problem
occurrence and ending with resolved issue between customer and
company
Application to Approval Ans: Process starting with an application
for a benefit or privilege and ending with its grant or denial
Event Ans: Automatically occurring happening within a process
Task Ans: Single unit of work involving a single participant
Activity Ans: Series of tasks performed together
Decision Point Ans: Point in a process where a decision affects its
execution and subsequent events
Actors Ans: Humans, organizations, systems, internal or external
participants in a process
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Physical Objects Ans: Equipment, materials, products involved in a
process
Informational Objects Ans: Electronic documents and records
involved in a process
Outcome Ans: Result of a process execution, delivering value to
actors, which can be negative or positive
Customer Ans: Entity consuming the outcome of a process
Process Identification Ans: Systematically defining an
organization's business processes, establishing clear criteria
Process Architecture Ans: Framework defining priorities and scope
of process modeling and redesign project, representing all
processes in an organization
Core Process Ans: Processes necessary for producing goods or
services
Support Process Ans: Processes necessary for executing the core
service
Management Process Ans: Processes for overseeing core services
Process Selection Ans: Determining focus based on strategic
importance, alignment with business goals, health, feasibility, and
key performance indicators
Process Discovery Ans: Visualizing and identifying issues in
business processes, leading to an as-is process model
© 2025 All rights reserved
Business Process and BPMN Notation
Questions and Correct Answers
Business Process Ans: Collection of inter-related events, activities,
and decision points involving actors and objects, leading to a
valuable outcome for at least one customer
Procure to Pay Ans: Internal or customer-driven process starting
with a need to purchase and ending with delivery and payment
Order to Cash Ans: Vendor process starting with customer order
submission and ending with product delivery
Issue to Resolution Ans: Process starting with a problem
occurrence and ending with resolved issue between customer and
company
Application to Approval Ans: Process starting with an application
for a benefit or privilege and ending with its grant or denial
Event Ans: Automatically occurring happening within a process
Task Ans: Single unit of work involving a single participant
Activity Ans: Series of tasks performed together
Decision Point Ans: Point in a process where a decision affects its
execution and subsequent events
Actors Ans: Humans, organizations, systems, internal or external
participants in a process
© 2025 All rights reserved
, 2 | Page
Physical Objects Ans: Equipment, materials, products involved in a
process
Informational Objects Ans: Electronic documents and records
involved in a process
Outcome Ans: Result of a process execution, delivering value to
actors, which can be negative or positive
Customer Ans: Entity consuming the outcome of a process
Process Identification Ans: Systematically defining an
organization's business processes, establishing clear criteria
Process Architecture Ans: Framework defining priorities and scope
of process modeling and redesign project, representing all
processes in an organization
Core Process Ans: Processes necessary for producing goods or
services
Support Process Ans: Processes necessary for executing the core
service
Management Process Ans: Processes for overseeing core services
Process Selection Ans: Determining focus based on strategic
importance, alignment with business goals, health, feasibility, and
key performance indicators
Process Discovery Ans: Visualizing and identifying issues in
business processes, leading to an as-is process model
© 2025 All rights reserved
