1 | Page
BPMN Test 2 Questions and Correct
Answers
Process Discovery: Who is involved? Ans: 1. Defining the setting
2. Gathering information
3. Conducting the modeling task
4. Assuring process model quality
Process Analyst and Domain Experts
Challenge 1 Ans: Fragmented Process Knowledge
Challenge 2 Ans: Domain Experts think on Instance Level
Challenge 3 Ans: Knowledge of Process Modelling is uncommon
Process Discovery Methods Ans: Interview-based
Workshop-based
Evidence-based
• Document
• Observation
© 2025 All rights reserved
, 2 | Page
• Automatic process discovery (aka process mining)
Interview-based Discovery Challenges Ans: - partial perspectives
-different perspectives (sometimes contradictory)
-exceptions tend not to be mentioned9
Workshops Ans: • Gather all key stakeholders together
• Participants interact to create shared understanding
• Typically one process analyst (facilitator), multiple domain
experts, process owner may also attend•
May be software-supported, a model is directly created during the
workshop (typically a separate role - tool operator)
• Model is used as reference point for discussions
Document Analysis Ans: Documents point to existing roles,
activities and business objects:• Process descriptions (ideal
scenario)• Internal policies• Organization charts
Document Analysis Challenges Ans: May not be process-oriented
and trustworthy (often out of date)
Observation Ans: • Follow directly the processing of individual
cases:
• Active role: play a specific role, e.g., customer•
Passive role: observe participants and their environment12
© 2025 All rights reserved
BPMN Test 2 Questions and Correct
Answers
Process Discovery: Who is involved? Ans: 1. Defining the setting
2. Gathering information
3. Conducting the modeling task
4. Assuring process model quality
Process Analyst and Domain Experts
Challenge 1 Ans: Fragmented Process Knowledge
Challenge 2 Ans: Domain Experts think on Instance Level
Challenge 3 Ans: Knowledge of Process Modelling is uncommon
Process Discovery Methods Ans: Interview-based
Workshop-based
Evidence-based
• Document
• Observation
© 2025 All rights reserved
, 2 | Page
• Automatic process discovery (aka process mining)
Interview-based Discovery Challenges Ans: - partial perspectives
-different perspectives (sometimes contradictory)
-exceptions tend not to be mentioned9
Workshops Ans: • Gather all key stakeholders together
• Participants interact to create shared understanding
• Typically one process analyst (facilitator), multiple domain
experts, process owner may also attend•
May be software-supported, a model is directly created during the
workshop (typically a separate role - tool operator)
• Model is used as reference point for discussions
Document Analysis Ans: Documents point to existing roles,
activities and business objects:• Process descriptions (ideal
scenario)• Internal policies• Organization charts
Document Analysis Challenges Ans: May not be process-oriented
and trustworthy (often out of date)
Observation Ans: • Follow directly the processing of individual
cases:
• Active role: play a specific role, e.g., customer•
Passive role: observe participants and their environment12
© 2025 All rights reserved
