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BPMN EXAM 2 Questions and Correct
Answers
Process Discovery(ch5) Ans: the act of gathering information
about an existing process and organizing it in terms of an "as-is"
process model
Process Discovery Ans: 1. Defining the setting: assembling a team
in a company that will be responsible for working on the process.
2. Gathering information: building an understanding of the
process (we'll discuss different discovery methods to acquire
information on a process.)
3. Conducting the modeling task: mapping out the process in a
systematic way.
4. Assuring process model quality: make sure that the resulting
process models meet different quality criteria.
Parties Involved Ans: Domain Expert
Process Analyst
Challenges Ans: 1. Fragmented Process Knowledge
2. Domain Experts think on Instance Level
3. Knowledge of process modeling is rare
Process Discovery Techniques Ans: 1.Evidence-based
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Document analysis*
Observation
Process mining
2.Interview-based*
3.Workshop-based
Document Analysis Ans: Documents point to existing roles,
activities and business objects
EX:
Formal documentation in terms of
Website
Organizational chart
Internal policies
Glossaries and handbooks
Etc.
Observation Ans: Observe what people do at their workplace
Trace business objects in the course of their life cycle
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Inspect the work environment
Process Mining Ans: A.k.a. "automatic process discovery"
Make use of event logs, or data captured by various information
systems
Interviews Ans: Semi-structured format
May need to involve many domain experts if process knowledge is
fragmented (it usually is!)
Workshops Ans: Gather all key stakeholders together
One process analyst, multiple domain experts
Participants interact to create shared understanding
Often: software-supported, a model is directly created during the
workshop (separate role)
Model is reference point for discussions
Organizing the Gathered Material Ans: 1. Identify the process
boundaries
2. Identify activities and events
3. Identify resources and their handovers
4. Identify the control flow
5. Identify additional elements.
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Process Boundaries Ans: How do you name the process of
interest?
Under which condition does the process start?
With which result, or results, does it end?
Quality Assurance Ans: 1.Syntactic Quality
2.Semantic Quality
3.Pragmatic Quality
Syntactic Quality: Verification Ans: Need to make sure that the
content of the model complies with the syntax, as defined by the
process modeling language in use
Semantic Quality: Validation Ans: Need to compare your model
with the real-world business process
Check for correctness and completeness
Pragmatic Quality: Certification/Graphical Layout Ans: The goal is
create a process model of good usability, which includes several
aspects:
Understandability
Maintainability
Size
Structural complexity
© 2025 All rights reserved
BPMN EXAM 2 Questions and Correct
Answers
Process Discovery(ch5) Ans: the act of gathering information
about an existing process and organizing it in terms of an "as-is"
process model
Process Discovery Ans: 1. Defining the setting: assembling a team
in a company that will be responsible for working on the process.
2. Gathering information: building an understanding of the
process (we'll discuss different discovery methods to acquire
information on a process.)
3. Conducting the modeling task: mapping out the process in a
systematic way.
4. Assuring process model quality: make sure that the resulting
process models meet different quality criteria.
Parties Involved Ans: Domain Expert
Process Analyst
Challenges Ans: 1. Fragmented Process Knowledge
2. Domain Experts think on Instance Level
3. Knowledge of process modeling is rare
Process Discovery Techniques Ans: 1.Evidence-based
© 2025 All rights reserved
, 2 | Page
Document analysis*
Observation
Process mining
2.Interview-based*
3.Workshop-based
Document Analysis Ans: Documents point to existing roles,
activities and business objects
EX:
Formal documentation in terms of
Website
Organizational chart
Internal policies
Glossaries and handbooks
Etc.
Observation Ans: Observe what people do at their workplace
Trace business objects in the course of their life cycle
© 2025 All rights reserved
, 3 | Page
Inspect the work environment
Process Mining Ans: A.k.a. "automatic process discovery"
Make use of event logs, or data captured by various information
systems
Interviews Ans: Semi-structured format
May need to involve many domain experts if process knowledge is
fragmented (it usually is!)
Workshops Ans: Gather all key stakeholders together
One process analyst, multiple domain experts
Participants interact to create shared understanding
Often: software-supported, a model is directly created during the
workshop (separate role)
Model is reference point for discussions
Organizing the Gathered Material Ans: 1. Identify the process
boundaries
2. Identify activities and events
3. Identify resources and their handovers
4. Identify the control flow
5. Identify additional elements.
© 2025 All rights reserved
, 4 | Page
Process Boundaries Ans: How do you name the process of
interest?
Under which condition does the process start?
With which result, or results, does it end?
Quality Assurance Ans: 1.Syntactic Quality
2.Semantic Quality
3.Pragmatic Quality
Syntactic Quality: Verification Ans: Need to make sure that the
content of the model complies with the syntax, as defined by the
process modeling language in use
Semantic Quality: Validation Ans: Need to compare your model
with the real-world business process
Check for correctness and completeness
Pragmatic Quality: Certification/Graphical Layout Ans: The goal is
create a process model of good usability, which includes several
aspects:
Understandability
Maintainability
Size
Structural complexity
© 2025 All rights reserved
