1
OM300 Exam 1 Chilcutt Questions with
Answers (100% Correct Answers)
Operations Management Answer: is the set of activities that create value in the
form of goods and service by transforming inputs into outputs
10 Strategic OM Decisions Answer: 1. People
2. Product
3. Process
4.Quality Management
5. Inventory Management
6.Supply Chain Management
7.Location
8.Layout
9.Scheduling
10. Maintenance
Goods vs. Services Answer: Tangible products vs economic activities that
typically produce intangible product
Production vs Productivity Answer: creation of goods and services vs a
measure of output
Single Factor Productivity Answer: units produced/labor hours
Multi-Factor Productivity Answer: Output / Labor + Material + Energy +
Capital + Miscellaneous
dollars Answer: outputs and inputs are often expressed in
, 2
Supply Chain Answer: The global network of organizations and activities that
supply a firm with goods and services
The basic management functions of any management role Answer: Planning,
organizing, staffing, leading, controlling
An operations manager would like to _____________ inputs while output
remains the same Answer: reduce
An operations manager would like to ___________ outputs while input remains
the same Answer: increase
Only through ____________________ increases can our standard of living
improve Answer: productivity
Mission Answer: provides boundaries and focus for organizations and the
concept around which the firm can rally
Strategy Answer: is an organization's action plan to achieve the mission
3 strategic approaches to competitive advantage Answer: 1. differentiation-
different
2. cost leadership- cheaper
3. response- more responsive
Use factor rating to evaluate both country and provider outsources Answer: 1)
Develop a list of relevant factors called key success factors (KSFs)
2) Assign a weight to each factor
3) Develop a scale for each factor
4) Score each location for each factor
5) Multiply score by weights for each factor for each location
6) Make a recommendation based on the highest point score
OM300 Exam 1 Chilcutt Questions with
Answers (100% Correct Answers)
Operations Management Answer: is the set of activities that create value in the
form of goods and service by transforming inputs into outputs
10 Strategic OM Decisions Answer: 1. People
2. Product
3. Process
4.Quality Management
5. Inventory Management
6.Supply Chain Management
7.Location
8.Layout
9.Scheduling
10. Maintenance
Goods vs. Services Answer: Tangible products vs economic activities that
typically produce intangible product
Production vs Productivity Answer: creation of goods and services vs a
measure of output
Single Factor Productivity Answer: units produced/labor hours
Multi-Factor Productivity Answer: Output / Labor + Material + Energy +
Capital + Miscellaneous
dollars Answer: outputs and inputs are often expressed in
, 2
Supply Chain Answer: The global network of organizations and activities that
supply a firm with goods and services
The basic management functions of any management role Answer: Planning,
organizing, staffing, leading, controlling
An operations manager would like to _____________ inputs while output
remains the same Answer: reduce
An operations manager would like to ___________ outputs while input remains
the same Answer: increase
Only through ____________________ increases can our standard of living
improve Answer: productivity
Mission Answer: provides boundaries and focus for organizations and the
concept around which the firm can rally
Strategy Answer: is an organization's action plan to achieve the mission
3 strategic approaches to competitive advantage Answer: 1. differentiation-
different
2. cost leadership- cheaper
3. response- more responsive
Use factor rating to evaluate both country and provider outsources Answer: 1)
Develop a list of relevant factors called key success factors (KSFs)
2) Assign a weight to each factor
3) Develop a scale for each factor
4) Score each location for each factor
5) Multiply score by weights for each factor for each location
6) Make a recommendation based on the highest point score
