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OM test 3 university of Alabama Questions
with Answers (100% Correct Answers)
process focus Answer: low volume, high production
mass customization Answer: large quantity and large variety
flow chart Answer: Drawing of the movmnt. of Material, product, or people.
Process mapping Answer: shows flow and time frame
value-stream mapping Answer: flows and time and value added beyond the
immediate orgainization
process charts Answer: uses symbols to show key activities
service blueprinting Answer: focuses on customer/provider interation
Fast food chain ex. of Answer: low customization, low degree of labor
Focus brings Answer: efficiency
Focus can be Answer: customers
products
services
technology
quality inspectors can be replaced by Answer: Vision systems
Electronically guided and controlled chart used to move materials Answer:
AGV
Difference b/w a location decision in the SERVICE sector V.
MANUFACTURING sector Answer: focus in service= revenue max.
focus in manufacturing= cost min.
,2
clustering Answer: location of competing co. near each other
Process analysis and design must always: Answer: - designed to achieve
competitive advantage
- add value
- max. customer value
- win orders
Process strategy Answer: create a process that can produce products that meets
customer requirements WITHIN cost and other managerial CONSTRAINTS
Process strategy, producing prod./serv. that Answer: - meets/ exceeds
customer requirements
- meets cost/ managerial goals
Process strategy long term effects on: Answer: - cost and quality
-efficient and product flexibility
4 Process strategies: Answer: 1. process focus
2. repetitive focus
3.product focus
4.mass customization
Process focus Answer: - organized around activities or processes
-high product flexibility
-high cost, low equip. utilization
-challenging scheduling/ planning
ex. HOSPITALS
, 3
Repetitive focus Answer: -organized as assembly lines
- less flexible, more efficient
- input= pre assembled prod.
- outputs= modules combined for many output options
ex. MOTORCYCLES
Product focus Answer: - facilities organized by products
- high volume, low variety of products
- high fixed cost, low variable costs
- less skilled labor
-low inventory
- machines, baked goods,
ex. FRITO LAY
Mass customization Answer: - rapid, low- cost production to satisfy unique
customer desires
-combines: flexibility= process focus
efficiency= product focus
- High volume, high variety
ex. DELL COMPUTERS
Factors of Equipment selection: Answer: - cost
- cash flow
- market stability
OM test 3 university of Alabama Questions
with Answers (100% Correct Answers)
process focus Answer: low volume, high production
mass customization Answer: large quantity and large variety
flow chart Answer: Drawing of the movmnt. of Material, product, or people.
Process mapping Answer: shows flow and time frame
value-stream mapping Answer: flows and time and value added beyond the
immediate orgainization
process charts Answer: uses symbols to show key activities
service blueprinting Answer: focuses on customer/provider interation
Fast food chain ex. of Answer: low customization, low degree of labor
Focus brings Answer: efficiency
Focus can be Answer: customers
products
services
technology
quality inspectors can be replaced by Answer: Vision systems
Electronically guided and controlled chart used to move materials Answer:
AGV
Difference b/w a location decision in the SERVICE sector V.
MANUFACTURING sector Answer: focus in service= revenue max.
focus in manufacturing= cost min.
,2
clustering Answer: location of competing co. near each other
Process analysis and design must always: Answer: - designed to achieve
competitive advantage
- add value
- max. customer value
- win orders
Process strategy Answer: create a process that can produce products that meets
customer requirements WITHIN cost and other managerial CONSTRAINTS
Process strategy, producing prod./serv. that Answer: - meets/ exceeds
customer requirements
- meets cost/ managerial goals
Process strategy long term effects on: Answer: - cost and quality
-efficient and product flexibility
4 Process strategies: Answer: 1. process focus
2. repetitive focus
3.product focus
4.mass customization
Process focus Answer: - organized around activities or processes
-high product flexibility
-high cost, low equip. utilization
-challenging scheduling/ planning
ex. HOSPITALS
, 3
Repetitive focus Answer: -organized as assembly lines
- less flexible, more efficient
- input= pre assembled prod.
- outputs= modules combined for many output options
ex. MOTORCYCLES
Product focus Answer: - facilities organized by products
- high volume, low variety of products
- high fixed cost, low variable costs
- less skilled labor
-low inventory
- machines, baked goods,
ex. FRITO LAY
Mass customization Answer: - rapid, low- cost production to satisfy unique
customer desires
-combines: flexibility= process focus
efficiency= product focus
- High volume, high variety
ex. DELL COMPUTERS
Factors of Equipment selection: Answer: - cost
- cash flow
- market stability
