OM 300 Test 2 | University of Alabama Operations Management Exam Review
Research suggests which of the following regarding productivity as measured by units produced per
labor-hour? - (ANSWER)High-quality companies are more productive than low-quality companies.
A successful quality strategy begins with - (ANSWER)an organizational culture that fosters quality
Which of the following DOES NOT increase profit by improving quality? - (ANSWER)higher warranty
costs
Which of the following could reduce costs and increase profit? - (ANSWER)increased productivity
The American Society for Quality (ASQ) defines quality as? - (ANSWER)the totality of features and
characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
Which of the following is an award for quality achievement in Japan? - (ANSWER)Deming Prize
Which of the following costs is NOT a cost of quality? - (ANSWER)research and development
Which of the following is NOT an external failure cost? - (ANSWER)Scrap
Kaizen is a Japanese term for which of the following concepts? - (ANSWER)continuous improvement
Taguchi's quality loss function is based on a - (ANSWER)quadratic equation
Which of the following is NOT one of the techniques for building employee empowerment? -
(ANSWER)Eliminate formal organization structures such as teams and quality circles.
To develop a standard or benchmark, firms need to start with - (ANSWER)determining what to
benchmark
, OM 300 Test 2 | University of Alabama Operations Management Exam Review
Which of the following is an example of a poka-yoke device? - (ANSWER)a limit switch used to ensure
that a hole is driven to the correct depth
Attribute inspection measures - (ANSWER)if the product is good or bad
Inspections should NOT take place - (ANSWER)after costly or irreversible processes
One hundred percent inspection - (ANSWER)means that every part is checked to see whether or not it is
defective
When A/C repair specialists consistently arrive within their promised service window, they are
demonstrating which determinant of service quality? - (ANSWER)responsiveness
When a college professor adopts an open-door policy, he or she is demonstrating which determinant of
service quality? - (ANSWER)access
Which of the following statements is NOT true regarding the importance of the role that an operations
manager plays in addressing service quality? - (ANSWER)The manager may be able to influence the
quality of the service but has little control over the customers' expectation.
What is training and empowering frontline employees to solve a problem immediately? -
(ANSWER)service recovery
In acceptance sampling, what is the maximum allowable value of the average outgoing quality (AOQ)? -
(ANSWER)highest average percentage defective (AOQL)
In acceptance sampling, the producer's risk is the risk of having a - (ANSWER)good lot rejected
Which of the following features best demonstrates built-in process flexibility? - (ANSWER)boxes with
shapes that can be customized to fit items being shipped
Research suggests which of the following regarding productivity as measured by units produced per
labor-hour? - (ANSWER)High-quality companies are more productive than low-quality companies.
A successful quality strategy begins with - (ANSWER)an organizational culture that fosters quality
Which of the following DOES NOT increase profit by improving quality? - (ANSWER)higher warranty
costs
Which of the following could reduce costs and increase profit? - (ANSWER)increased productivity
The American Society for Quality (ASQ) defines quality as? - (ANSWER)the totality of features and
characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
Which of the following is an award for quality achievement in Japan? - (ANSWER)Deming Prize
Which of the following costs is NOT a cost of quality? - (ANSWER)research and development
Which of the following is NOT an external failure cost? - (ANSWER)Scrap
Kaizen is a Japanese term for which of the following concepts? - (ANSWER)continuous improvement
Taguchi's quality loss function is based on a - (ANSWER)quadratic equation
Which of the following is NOT one of the techniques for building employee empowerment? -
(ANSWER)Eliminate formal organization structures such as teams and quality circles.
To develop a standard or benchmark, firms need to start with - (ANSWER)determining what to
benchmark
, OM 300 Test 2 | University of Alabama Operations Management Exam Review
Which of the following is an example of a poka-yoke device? - (ANSWER)a limit switch used to ensure
that a hole is driven to the correct depth
Attribute inspection measures - (ANSWER)if the product is good or bad
Inspections should NOT take place - (ANSWER)after costly or irreversible processes
One hundred percent inspection - (ANSWER)means that every part is checked to see whether or not it is
defective
When A/C repair specialists consistently arrive within their promised service window, they are
demonstrating which determinant of service quality? - (ANSWER)responsiveness
When a college professor adopts an open-door policy, he or she is demonstrating which determinant of
service quality? - (ANSWER)access
Which of the following statements is NOT true regarding the importance of the role that an operations
manager plays in addressing service quality? - (ANSWER)The manager may be able to influence the
quality of the service but has little control over the customers' expectation.
What is training and empowering frontline employees to solve a problem immediately? -
(ANSWER)service recovery
In acceptance sampling, what is the maximum allowable value of the average outgoing quality (AOQ)? -
(ANSWER)highest average percentage defective (AOQL)
In acceptance sampling, the producer's risk is the risk of having a - (ANSWER)good lot rejected
Which of the following features best demonstrates built-in process flexibility? - (ANSWER)boxes with
shapes that can be customized to fit items being shipped
