EPD CERTIFICATION PRACTICE QUESTIONS
WITH 100% CORRECT ANSWERS 2025–2026
◉ Four Call processing objectives. Answer: 1. Collect Incident
information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
◉ Five benefits of structured call taking. Answer: 1. an established
standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
◉ Can you ask a clarifier with a question?. Answer: NO
◉ Uppercase means. Answer: definition
◉ Witnessed homicide is.... Answer: assault
, ◉ To verify.... Answer: they repeat it to you, twice
◉ ECHO. Answer: send it before key questions finish, just go
◉ 3rd and 4th party callers.... Answer: are never in danger
◉ Cold Call. Answer: 1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined
by local authority) that does not require a full interrogation because,
by the caller's
assessment, the suspect, person, or vehicle is not in the area.
◉ Ask questions _____ times then move on. Answer: 2
◉ In some agencies, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals.
Answer: true
◉ How do protocols help you process calls more effectively than
policies or guidelines?. Answer: Protocols provide specific
interrogation questions and caller instructions
WITH 100% CORRECT ANSWERS 2025–2026
◉ Four Call processing objectives. Answer: 1. Collect Incident
information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
◉ Five benefits of structured call taking. Answer: 1. an established
standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
◉ Can you ask a clarifier with a question?. Answer: NO
◉ Uppercase means. Answer: definition
◉ Witnessed homicide is.... Answer: assault
, ◉ To verify.... Answer: they repeat it to you, twice
◉ ECHO. Answer: send it before key questions finish, just go
◉ 3rd and 4th party callers.... Answer: are never in danger
◉ Cold Call. Answer: 1. Past event
2. Suspect/person/vehicle no longer in the area
A COLD CALL is a call for service involving a PAST event (as defined
by local authority) that does not require a full interrogation because,
by the caller's
assessment, the suspect, person, or vehicle is not in the area.
◉ Ask questions _____ times then move on. Answer: 2
◉ In some agencies, the responsibilities of call taking and
dispatching are distinct roles performed by separate individuals.
Answer: true
◉ How do protocols help you process calls more effectively than
policies or guidelines?. Answer: Protocols provide specific
interrogation questions and caller instructions
