11/2/25, 10:23 PM Leadership Final Exam/ Comprehensive Exam RN/BSN
Leadership Final Exam/ Comprehensive Exam RN/BSN
A novice nurse manager is a Determine the specific cretiria and standards by which quality
member of a team that will will be measured.
oversee quality control in a
health care organization.
What action
should the nurse and the
other members of the team
perform FIRST?
Disciplinary Action: when Evidence regarding the deficiency must support a claim
termination of employment
Nurses witness other nurse Report manager/ unit nurse, charge nurse
mistreat patient, or
alcohol/substances use
during working hours
Mistreating of a client or use Immediate Dismissal/ Terminination
of alcohol/ other mood-
altering substances while
working
What aspect of client care is Quality of nursing care provided
measured by process audit?
A nurse manager is A. A structure audit evaluates the setting and resources
providing information about available to provide care
B. An outcome audit evaluates the results of the nursing care
the audit to members of the
provided
nursing team. Which of the C. A root cause analysis is indicated when a sentinel event
following information should occurs.
the nurse manager include? E. After data collection is completed, compared to a benchmark.
SATA
Fidelity Keeping promises made to the patient
A nurse manager is Keeping an appointment with a client.
reviewing ethical principles
with the nursing staff. Which
/ 1/1
8
,11/2/25, 10:23 PM Leadership Final Exam/ Comprehensive Exam RN/BSN
example does the nurse
manager provide to explain
the concept of FIDELITY?
Monitoring findings (On going assessment) Reinforce teaching
Trach care + Suctioning
NG tube + Enteral feeding Urinary Catheter
Meds administration
Delegation to LVN/LPNs
ADLs, ambulating, routine tasks Toileting, bathing
Grooming, dressing
Feeding (without any restriction) Bed making
Specimen collection (Urine, stool) I&O
VS (stable patients)
Delegation to UAP/CNAs
Which practice has the U.S Computerized order entry with a drug bar code system.
FDA suggested in order to
decrease the risk of med
errors?
What is HCAHPS (Hospital Public standardized patient satisfaction data gathered thru
Consumer Assessment of reporting
Healthcare Providers &
Systems)?
A nurse manager and Client's perspective on the care they received
several colleagues are
reviewing the result of the
HCAHPS
survey. These results will
allow the team to make
what assessment?
What action stimulates Engage closely with the front line staff who provide care for
board participation of patient
employees in quality
control?
What is true statment It's based on the premise that the customer is the focal
regarding TQM (Total element on which production and service depend.
quality management)?
What is TQM (total quality Continuous quality improvement.
management)?
/ 2/1
8
, 11/2/25, 10:23 PM Leadership Final Exam/ Comprehensive Exam RN/BSN
An RN is supervisor in an Promote teamwork rather than only individual accomplishments
organization that has TQM
the basis for its
organizational goals and
objectives for quality
control. How should the
RN practice TQM on the
unit?
Which task is management Periodic evaluation of unit mission and philosophy
function associated with
quality control?
What is the best qualitative Patient survey of general satisfaction
measurement in determining
quality control for marketing?
A. Facility staff
Who is involved in quality
B. Consumers
control? SATA (every
C. All levels management
employees and consumers
D. Health care professionals
are involved in quality
control)
Which statement is true A belief in the importance of quality control must be
regarding criteria for intergrated thru all levels of organizational hierarchy.
assuring that quality
control will be effective?
What is the best action to Provide staff with paid release time for research activities.
stimulate staff nurse
involvement in quality
control
research on a nursing unit?
What is the FIRST step in Determine criteria and standards.
quality control?
/ 3/1
8
Leadership Final Exam/ Comprehensive Exam RN/BSN
A novice nurse manager is a Determine the specific cretiria and standards by which quality
member of a team that will will be measured.
oversee quality control in a
health care organization.
What action
should the nurse and the
other members of the team
perform FIRST?
Disciplinary Action: when Evidence regarding the deficiency must support a claim
termination of employment
Nurses witness other nurse Report manager/ unit nurse, charge nurse
mistreat patient, or
alcohol/substances use
during working hours
Mistreating of a client or use Immediate Dismissal/ Terminination
of alcohol/ other mood-
altering substances while
working
What aspect of client care is Quality of nursing care provided
measured by process audit?
A nurse manager is A. A structure audit evaluates the setting and resources
providing information about available to provide care
B. An outcome audit evaluates the results of the nursing care
the audit to members of the
provided
nursing team. Which of the C. A root cause analysis is indicated when a sentinel event
following information should occurs.
the nurse manager include? E. After data collection is completed, compared to a benchmark.
SATA
Fidelity Keeping promises made to the patient
A nurse manager is Keeping an appointment with a client.
reviewing ethical principles
with the nursing staff. Which
/ 1/1
8
,11/2/25, 10:23 PM Leadership Final Exam/ Comprehensive Exam RN/BSN
example does the nurse
manager provide to explain
the concept of FIDELITY?
Monitoring findings (On going assessment) Reinforce teaching
Trach care + Suctioning
NG tube + Enteral feeding Urinary Catheter
Meds administration
Delegation to LVN/LPNs
ADLs, ambulating, routine tasks Toileting, bathing
Grooming, dressing
Feeding (without any restriction) Bed making
Specimen collection (Urine, stool) I&O
VS (stable patients)
Delegation to UAP/CNAs
Which practice has the U.S Computerized order entry with a drug bar code system.
FDA suggested in order to
decrease the risk of med
errors?
What is HCAHPS (Hospital Public standardized patient satisfaction data gathered thru
Consumer Assessment of reporting
Healthcare Providers &
Systems)?
A nurse manager and Client's perspective on the care they received
several colleagues are
reviewing the result of the
HCAHPS
survey. These results will
allow the team to make
what assessment?
What action stimulates Engage closely with the front line staff who provide care for
board participation of patient
employees in quality
control?
What is true statment It's based on the premise that the customer is the focal
regarding TQM (Total element on which production and service depend.
quality management)?
What is TQM (total quality Continuous quality improvement.
management)?
/ 2/1
8
, 11/2/25, 10:23 PM Leadership Final Exam/ Comprehensive Exam RN/BSN
An RN is supervisor in an Promote teamwork rather than only individual accomplishments
organization that has TQM
the basis for its
organizational goals and
objectives for quality
control. How should the
RN practice TQM on the
unit?
Which task is management Periodic evaluation of unit mission and philosophy
function associated with
quality control?
What is the best qualitative Patient survey of general satisfaction
measurement in determining
quality control for marketing?
A. Facility staff
Who is involved in quality
B. Consumers
control? SATA (every
C. All levels management
employees and consumers
D. Health care professionals
are involved in quality
control)
Which statement is true A belief in the importance of quality control must be
regarding criteria for intergrated thru all levels of organizational hierarchy.
assuring that quality
control will be effective?
What is the best action to Provide staff with paid release time for research activities.
stimulate staff nurse
involvement in quality
control
research on a nursing unit?
What is the FIRST step in Determine criteria and standards.
quality control?
/ 3/1
8
