HFT 2220 Midterm Questions And Answers

The Civil Rights Act of 1964 prohibited discrimination against - ANS Religion, sex, origin, color, race EEOC is responsible for enforcing federal laws that make it illegal to discriminate against - ANS Race, color, religion, sex, origin, pregnancy, age, disability, genetic information Which is not an example of a bona fide occupational qualification - ANS Female for Flight Attendants on Business Jet (Private Jet Service) It is estimated that 43 million Americans have a disability. - ANS True When managing a diverse group, do not treat each employee the same. - ANS True Culture is defined as: - ANS a & b The Pregnancy Discrimination Act of 1978 makes it unlawful to: - ANS All of the above. The Americans with Disability Act (ADA) makes it unlawful to: - ANS All of the above. Diversity refers to all of the following except: - ANS symbols Culture bound means you believe that your culture and value system are the best, the one and only. - ANS True A good training program is unaffordable luxury for most hospitality operations. - ANS False Where training is inadequate, poor sanitation is probable. - ANS True Fear is a powerful motivator in helping an employee to learn new skills. - ANS False The coffee shop manager who tried to persuade Shirley to come in at 6:00 A.M. and train her replacement was practicing another common method of training—having the person who is leaving a job train the person who will take it over. This method is known as: - ANS Trailing Good training will benefit associates in the following ways except: - ANS Trained employees always have to ask how to do things. A good way to increase motivation to learn is to: - ANS NOT all of the above. The steps in Job Instruction Training are as follows: - ANS prepare the associate, demonstrate the task, have the associate do the task, follow through. Human resource directors estimate the cost of employee turnover at about ______for an hourly paid employee and ______ for a management position. - ANS $4,000, $12,000 The magic apron method is: - ANS when people train themselves. Which of the following is the most important step after the formal training process is complete? - ANS b and c A job should always be taught: - ANS NOT in the order the tasks will be performed Which of the following is the biggest problem in training employees? - ANS Urgent need Which of the following are characteristics of a good trainer? - ANS all of the above Which of the following is not one of the five reasons why people do poor work? - ANS Not caring about your work Teaching people how to do their jobs is known as: - ANS a and c The logical person to train employees is: - ANS Supervisor New employees should be given a pretest before training began. - ANS True The way you talk to employees in class room training has a little effect on how receptive they are to your leadership. - ANS False The advantages of training can readily be expressed in dollar amounts. - ANS True In the hospitality industry there is a pattern of daily peaks and valleys, with the peaks falling around mealtimes and the valleys falling between. - ANS True To define a job's qualifications, you need to list the knowledge, skills and abilities, work experience, and education and training required. - ANS True External recruiting is looking for people where the job seekers are in such places as colleges and in the company. - ANS False Internal recruiting offers results in promoting from outside the company. - ANS False Can-do factors are an applicants or employee's willingness, desire, and attitude toward performing a job. - ANS False Fear of negligent hiring and retention litigation is a hiring manager's worst nightmare and most compelling reason to conduct in-depth criminal records searches of job applicants. - ANS True If the job is above the first level in terms of pay, interesting work, and decent hours, then the first place to look for someone to fill it is inside your own organization. - ANS True The labor market refers to: - ANS the jobs available and the people looking for work. One disadvantage of patterned interviews is that they: - ANS discourage customized discussion. The top recruiting method is: - ANS in-house referral Human resource directors estimate the cost of employee turnover at for an hourly paid employee? - ANS $4,000 Which of the following questions is appropriate to ask a job applicant?: - ANS Where are you currently employed? Which of the following is designed to measure an applicants' propensity toward unwanted behaviors such as stealing, using drugs and lying?: - ANS honesty/integrity tests It is very easy, in that first four minutes, to be influenced by one or two characteristics and extend them into an overall impression of a person. This is known as: - ANS NOT a and b The over-65 group is growing and will increase to ______ of the population in 2030. - ANS 20% Which of the following is not a method of external recruiting?: - ANS NOT direct recruiting