CVA Exam - 4ACT Questions With Correct Answers

CVA Exam - 4ACT Questions With Correct
Answers

Clients |that |rely |entirely |on |your |confident |recommendations |behave |in |such |a |manner |
because... |- |CORRECT |ANSWER✔✔-D. |they |are |unable |or |unwilling |to |make |the |decision |on |
their |own.



2. |A |good |way |to |determine |the |best |service |for |your |clients |is |by: |- |CORRECT |ANSWER✔✔-A. |
better |understanding |them |by |asking |questions |and |effectively |listening |to |their |responses.



When |dealing |with |clients, |which |of |the |following |should |you |NOT |do? |- |CORRECT |
ANSWER✔✔-C. |Treat |every |client |the |same.



Fill |in |the |blank |regarding |clients, |"They |don't |care |how |much |you |_______, |until |they |know |
how |much |you |care." |- |CORRECT |ANSWER✔✔-C. |Know



Because |the |doctor |actually |examines |their |pet, |clients |feel |that |interaction |influences |them |
more |than |interaction |with |other |staff |members. |- |CORRECT |ANSWER✔✔-False



What |is |a |client's |greatest |single |expectation |with |regard |to |staff? |- |CORRECT |ANSWER✔✔-D. |
Keeping |your |word



Most |clients |say |the |yellow |pages |were |their |main |source |of |referral. |- |CORRECT |ANSWER✔✔-
False



A |_______ |reputation |spreads |quicker |than |a |_______ |one. |- |CORRECT |ANSWER✔✔-A. |bad, |
good

,Why |is |the |location |of |the |veterinary |hospital |important? |- |CORRECT |ANSWER✔✔-D. |Both |A |
and |B



When |working |in |a |veterinary |hospital, |'adjusting |to |change' |is |important. |Which |is |an |
example |of |that? |- |CORRECT |ANSWER✔✔-C. |Both |A |and |B



Which |of |the |following |are |some |ways |you |can |grow |in |your |personal |knowledge? |- |CORRECT |
ANSWER✔✔-D. |All |of |the |above



3. |Employees |working |in |the |veterinary |field |see |the |exact |same |situation |every |day. |- |
CORRECT |ANSWER✔✔-False



Mistakes |are |easier |to |tolerate |if |they |are |volunteered |rather |than |discovered |by |
management. |- |CORRECT |ANSWER✔✔-True



The |number |one |cause |of |a |person's |failure |to |perform |is |the |inability |to |______________. |- |
CORRECT |ANSWER✔✔-C. |Follow |instructions



Professionalism |is |largely |based |on: |- |CORRECT |ANSWER✔✔-D. |Both |A |and |C |are |correct |
answers



A |clean |reception |area |tells |clients |that |a |hospital |is |probably |clean |throughout. |- |CORRECT |
ANSWER✔✔-True



"If |it |isn't |_____________, |it |didn't |happen." |- |CORRECT |ANSWER✔✔-B. |Written



Record |keeping |is |___________ |responsibility. |- |CORRECT |ANSWER✔✔-D. |All |of |the |above

,An |x-ray |badge |protects |you |from |being |exposed |to |radiation. |- |CORRECT |ANSWER✔✔-False



Repeated |unprotected |radiology |exposure |has |been |shown |to |produce |all |of |the |following |
except: |- |CORRECT |ANSWER✔✔-C. |Flu-like |symptoms



Each |of |the |following |is |a |shield |for |individuals |who |are |performing |radiographs |except: |- |
CORRECT |ANSWER✔✔-A. |Dosimeter |badge



What |makes |good |teamwork? |- |CORRECT |ANSWER✔✔-D. |All |of |the |above



What |is |the |number |one |breakdown |of |a |team |atmosphere? |- |CORRECT |ANSWER✔✔-C. |
Gossip



Teamwork |only |applies |to |those |individuals |that |work |as |technicians. |- |CORRECT |ANSWER✔✔-
False



There |is |no |need |to |be |a |"people |person" |when |working |in |the |veterinary |field |since |the |
patients |are |animals. |- |CORRECT |ANSWER✔✔-False



Doing |"a |little |bit |more" |for |customers |provides |an |excellent |customer |service |experience. |- |
CORRECT |ANSWER✔✔-True



Even |the |most |_________ |client |should |be |treated |with |courtesy |and |respect. |- |CORRECT |
ANSWER✔✔-Demanding



When |describing |something |further |away |from |a |pet's |wound, |you |would |say |it |is |- |CORRECT |
ANSWER✔✔-B. |Distal

, When |asked |to |place |an |animal |in |a |"lateral |recumbent |position", |you |should |place |it |- |
CORRECT |ANSWER✔✔-B. |On |its |side, |away |from |the |midline



The |directional |term |"caudal" |indicates |what |when |referring |to |a |pet's |anatomy? |- |CORRECT |
ANSWER✔✔-C. |Toward |the |back |or |tail |of |the |animal



The |proper |name |for |a |sheep |is |- |CORRECT |ANSWER✔✔-D. |Ovine



The |prefix |"Trans-" |means? |- |CORRECT |ANSWER✔✔-C. |Across



Hyperthermic |refers |to? |- |CORRECT |ANSWER✔✔-A. |Above |normal |temperature



Which |of |the |following |is |NOT |an |example |of |a |prefix? |- |CORRECT |ANSWER✔✔-D. |Cyte



If |the |veterinarian |asked |you |to |give |a |pet |a |"subcutaneous |injection", |where |would |you |place
|the |needle? |- |CORRECT |ANSWER✔✔-D. |Under |the |skin




A |prefix |is |a |word |element |that |is |attached |to |the |____________ |of |a |word. |- |CORRECT |
ANSWER✔✔-B. |Front



The |prefix |"Brady" |means |the |opposite |of |which |other |prefix? |- |CORRECT |ANSWER✔✔-B. |
Tachy



How |would |you |use |a |root |word |and |a |suffix |to |describe |inflammation |of |the |ear? |- |CORRECT |
ANSWER✔✔-B. |Otitis



What |body |system |& |part |does |"entero" |refer |to? |- |CORRECT |ANSWER✔✔-A. |The |digestive |
system |/ |the |intestines