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Post office exam 474 Questions with
100% Correct Answers
A customer asks questions about shipping choices, but you do not know the
answers. Which would you be most and least likely to do? Correct Answer: Most:
Say you do not know about shipping choices and suggest that he look on the
USPS.
Least: Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries.
A new employee is having trouble learning his job which forces you and others
to work harder to meet production standards. Which would you be most and
least likely to do? Correct Answer: Most: Tell him how to do his job quicker and
better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product
he needs today. Which would you be most and least likely to do? Correct
Answer: Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task,
you see two coworkers having trouble with a job. Which would you be most and
least likely to do? Correct Answer: Most: Give them only some quick advice so
you can complete your task in time.
:
vPretest - Stuvia US
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Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you
be most and least likely to do? Correct Answer: Most: Explain that the employee
in question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? Correct Answer: Most: Tell him Postal
policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do? Correct Answer: Most: Explain
where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which
would you be most and least likely to do? Correct Answer: Most: Show him proof
of delivery and tell him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? Correct
Answer: 5-10 years
:
vPretest - Stuvia US
,3
How would your latest manager rate your punctuality compared to other
employees? Correct Answer: The very best
How many jobs have you left voluntarily in the last four years? Correct Answer: 0
How would your latest manager rate your customer service skills compared to
others? Correct Answer: The very best
How would your latest manager rate your performance compared to others
employees? Correct Answer: The very best
How many unexcused absences are acceptable before and employee is
disciplined? Correct Answer: None
How long were you at your latest job before voluntarily leaving? Correct Answer:
I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? Correct
Answer: The very best
How would your latest manager rate your motivation to become a top
performer? Correct Answer: Extremely high
How many unexcused tardies did you have per month at your latest job?
Correct Answer: None
How would your latest manager rate the quality of your work? Correct Answer:
The very best
How many times have you been honored for high performance on the job?
Correct Answer: 7-10
:
vPretest - Stuvia US
, 4
How many full time jobs have you left voluntarily within one month of starting?
Correct Answer: 0
How would your latest manager rate your attendance compared to other
employees? Correct Answer: The very best
How many times have you been disciplined for violating a company policy?
Correct Answer: 0
How many times per year did you have unexcused absences at your latest job?
Correct Answer: None
What is the longest time you stayed with one employer without voluntarily
leaving? Correct Answer: 5 - 10 years
How many jobs have you left voluntarily in the last four years? Correct Answer: 0
How long do you hope to work for the USPS? Correct Answer: More than 10
years
I usually set challenging goals
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
:
vPretest - Stuvia US
Post office exam 474 Questions with
100% Correct Answers
A customer asks questions about shipping choices, but you do not know the
answers. Which would you be most and least likely to do? Correct Answer: Most:
Say you do not know about shipping choices and suggest that he look on the
USPS.
Least: Say you will have answers tomorrow and research the shipping choices
after finishing your deliveries.
A new employee is having trouble learning his job which forces you and others
to work harder to meet production standards. Which would you be most and
least likely to do? Correct Answer: Most: Tell him how to do his job quicker and
better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product
he needs today. Which would you be most and least likely to do? Correct
Answer: Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task,
you see two coworkers having trouble with a job. Which would you be most and
least likely to do? Correct Answer: Most: Give them only some quick advice so
you can complete your task in time.
:
vPretest - Stuvia US
,2
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you
be most and least likely to do? Correct Answer: Most: Explain that the employee
in question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? Correct Answer: Most: Tell him Postal
policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address
form.
A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do? Correct Answer: Most: Explain
where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which
would you be most and least likely to do? Correct Answer: Most: Show him proof
of delivery and tell him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? Correct
Answer: 5-10 years
:
vPretest - Stuvia US
,3
How would your latest manager rate your punctuality compared to other
employees? Correct Answer: The very best
How many jobs have you left voluntarily in the last four years? Correct Answer: 0
How would your latest manager rate your customer service skills compared to
others? Correct Answer: The very best
How would your latest manager rate your performance compared to others
employees? Correct Answer: The very best
How many unexcused absences are acceptable before and employee is
disciplined? Correct Answer: None
How long were you at your latest job before voluntarily leaving? Correct Answer:
I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? Correct
Answer: The very best
How would your latest manager rate your motivation to become a top
performer? Correct Answer: Extremely high
How many unexcused tardies did you have per month at your latest job?
Correct Answer: None
How would your latest manager rate the quality of your work? Correct Answer:
The very best
How many times have you been honored for high performance on the job?
Correct Answer: 7-10
:
vPretest - Stuvia US
, 4
How many full time jobs have you left voluntarily within one month of starting?
Correct Answer: 0
How would your latest manager rate your attendance compared to other
employees? Correct Answer: The very best
How many times have you been disciplined for violating a company policy?
Correct Answer: 0
How many times per year did you have unexcused absences at your latest job?
Correct Answer: None
What is the longest time you stayed with one employer without voluntarily
leaving? Correct Answer: 5 - 10 years
How many jobs have you left voluntarily in the last four years? Correct Answer: 0
How long do you hope to work for the USPS? Correct Answer: More than 10
years
I usually set challenging goals
a. Most like me
b. Somewhat like me
OR
c. Somewhat like me
d. Most like me
:
vPretest - Stuvia US
