Six Sigma Yellow Belt Exam Rated A+

Six Sigma Yellow Belt Exam Rated A+ Motorola - Answer- company most associated w/ development and early implementation of Six Sigma Jack Welch (General Electric) - Answer- most notable salesperson who introduced and popularized Six Sigma to major corporations Automotive Industry - Answer- history of Six Sigma can be traced to this industry Black Belt - Answer- highest level of certification in Six Sigma Green Belt - Answer- positioned above the Yellow Belt Black Belt - Answer- positioned below the Master Black Belt Focus of Lean - Answer- improving process efficiency Focus Six Sigma - Answer- quality and consistency Variation - Answer- statistical term that six sigma focuses on; measure of the differences associated w/ one unit of output to the next. The output of every process suffers from some variation. Six Sigma - Answer- highly disciplined process that focuses on developing and delivering near-perfect products and services Perfection in Lean Six Sigma Processes - Answer- no more than 3.4 defects per million outcomes 3 Components to Describe any Process - Answer- inputs, process, and outputs Y=f(x) - Answer- mathematical description of a process Voice of the Customer - Answer- defines the needs and expectations of the customer. must be reflected in the capabilities of the process. Voice of the Business - Answer- represents the voice of the organization. Must be considered during process design/redesign. Can include management style, financial resources, or other physical resources that support the organization Voice of the Process - Answer- represents the capabilities and limitations of a specific process within the organization Voice of the Employee - Answer- the capabilities, limitations, and motivation associated with those who will be part of the process Fishbone Diagram - Answer- tool used to find the root cause of a problem Problem - Answer- the 'head' of the fishbone diagram represents this which must be addressed Oblique - Answer- types of lines that display the main sources of the problem in a Fishbone diagram Root Causes - Answer- represented by short horizontal lines in a Fishbone diagram Critical to Quality (CTQ) - Answer- dimensions of a product or service that are instrumental in delivering quality outcomes Cost of Poor Quality (COPQ) - Answer- estimate of the cost to the organization for delivering unacceptable quality Pareto Rule - Answer- another name for the 80/20 rule Pareto Char - Answer- chart that summarizes the frequency of problems from most frequent to least frequent. Helps to assign priority to the problems that must be addressed Kaizen - Answer- Japanese word for continuous improvement Metrics - Answer- concrete measurements that minimize intuition and opinion when proposing and executing Lean Six Sigma projects Project Charter - Answer- document that formally authorizes a project Benefit-cost ratio - Answer- compare benefits with costs, financial evaluation methodology for projects DMAIC - Answer- Define, Measure, Analyze, Improve, and Control Define - Answer- clear definition of the problem Measure - Answer- clarifying problem through measurements Analyze - Answer- using tools such as spreadsheets, process maps, charts, and statistical analysis to better understand a problem Tools/Human Error - Answer- limits the measurement process Precision and Accuracy - Answer- measurements can be precise but not accurate, precise and accurate, or not precise and not accurate Measurement Precision - Answer- closeness of two or more measurements to each other Measurement Accuracy - Answer- how close the results are to the true value Design and Process Flow Improvement Diagrams - Answer- SIPOC, Value Stream Map, Process Map, Process map has more detail than a value stream map SIPOC Diagram - Answer- Defines Suppliers, Inputs, Process, Outcomes, and Customers; helps to understand important factors that define a process; especially useful at beginning of a project Value Stream Map - Answer- displays sequence of steps including delays that are associated with a process. Can be used to identify and analyze value-added and non-value-added steps. Delays on Value Stream Map - Answer- shown by a shape that is similar to the letter "D" Basic Flow (Value Stream Map) - Answer- flow is from left to right and follows logical sequence of steps in the process from its beginning to end Value Added - Answer- activities in a process that add customer value. Defined from customer's perspective, not from management's perspective