YELLOW BELT CERTIFICATION EXAM
QUESTIONS AND ANSWERS
Quality Function Deployment (QFD) - Correct Answers -Describes a method for
translating customer requirements into functional design. Also referred to as the voice of
the customer
FMEA - Correct Answers -Systematically considers each component of a system--
identifying, analyzing, and documenting the possible failure modes within that system
and the effects of each failure on the system
Process Map - Correct Answers -A picture of a process/process flowchart with
responsibilities
Check Sheets - Correct Answers -Data-gathering tools that can be used to provide data
for histograms; they can be either tabular, computer based, or schematic
Histogram - Correct Answers -Graphical representations of data in a bar format
Scatter Diagrams - Correct Answers -Also known as scatter plot; is used to examine the
relationships between variables
SIPOC - Correct Answers -Supplier, Inputs, Processes, Outputs, and Customers
Value Stream Map - Correct Answers -flowcharts used in process improvement
Control Charts - Correct Answers -Also known as process charts; tools for monitoring
process variation
Fishbone Diagram - Correct Answers -Also known as cause-and-effect/Ishikawa
diagram; good tool to help us move to lower levels of abstraction in solving problems
Pareto Charts - Correct Answers -Used to identify and prioritize problems to be solved
Affinity Diagrams - Correct Answers -Helps a group converge on a set number of
themes or ideas that can be addressed later
Random Variation - Correct Answers -Centered around a mean and occurs with a
somewhat consistent amount of dispersion
QUESTIONS AND ANSWERS
Quality Function Deployment (QFD) - Correct Answers -Describes a method for
translating customer requirements into functional design. Also referred to as the voice of
the customer
FMEA - Correct Answers -Systematically considers each component of a system--
identifying, analyzing, and documenting the possible failure modes within that system
and the effects of each failure on the system
Process Map - Correct Answers -A picture of a process/process flowchart with
responsibilities
Check Sheets - Correct Answers -Data-gathering tools that can be used to provide data
for histograms; they can be either tabular, computer based, or schematic
Histogram - Correct Answers -Graphical representations of data in a bar format
Scatter Diagrams - Correct Answers -Also known as scatter plot; is used to examine the
relationships between variables
SIPOC - Correct Answers -Supplier, Inputs, Processes, Outputs, and Customers
Value Stream Map - Correct Answers -flowcharts used in process improvement
Control Charts - Correct Answers -Also known as process charts; tools for monitoring
process variation
Fishbone Diagram - Correct Answers -Also known as cause-and-effect/Ishikawa
diagram; good tool to help us move to lower levels of abstraction in solving problems
Pareto Charts - Correct Answers -Used to identify and prioritize problems to be solved
Affinity Diagrams - Correct Answers -Helps a group converge on a set number of
themes or ideas that can be addressed later
Random Variation - Correct Answers -Centered around a mean and occurs with a
somewhat consistent amount of dispersion
