,Name: Class: Date:
chapter 1 g
Indicate whether the statement is true or false.
g g g g g g g
1. When applying the ISD model of training and development, the process often begins with the identification of a
g g g g g g g g g g g g g g g g g
concern.
g
a. True
b. False
2. Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the more
g g g g g g g g g g g g g g g g g
traditional ADDIE training and development model.
g g g g g g
a. True
b. False
3. Restructuring, downsizing, and reengineering often lead to changes in employees’ tasks and responsibilities and so
g g g g g g g g g g g g g g
necessitate the need for training.
g g g g g
a. True
b. False
4. A needs analysis typically has three levels including an organizational analysis, a departmental analysis, and a person
g g g g g g g g g g g g g g g g
analysis.
g
a. True
b. False
5. One of the reasons for the underinvestment in training and development by Canadian companies is the perception that
g g g g g g g g g g g g g g g g g
training, learning, and development expenditures represent a cost rather than an investment.
g g g g g g g g g g g g
a. True
b. False
6. Components of a performance management process usually identify training and development needs of individuals
g g g g g g g g g g g g g
leading to concrete plans for development of skills, knowledge, and abilities.
g g g g g g g g g g g
a. True
b. False
7. A high-performance work system may be described as a specific combination of human resource practices that
g g g g g g g g g g g g g g g
maximizes the knowledge, skills, abilities, flexibility, and commitment of employees.
g g g g g g g g g g
a. True
b. False
8. Performance management is best categorized as a single event often associated with an annual performance appraisal
g g g g g g g g g g g g g g g
process.
g
a. True
b. False
9. Human resource development is part of a larger system known as training and development.
g g g g g g g g g g g g g
a. True
b. False
10. According to research presented in the textbook, a negative relationship exists between per-employee expenditures on
g g g g g g g g g g g g g g
training and development and employee productivity levels.
g g g g g g g
,Name: Class: Date:
chapter 1 g
a. True
b. False
11. The trend toward flatter organizational structures is causing some element of blurriness in what constitutes traditional
g g g g g g g g g g g g g g g
roles associated with management functions.
g g g g g
a. True
b. False
12. Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater than $1
g g g g g g g g g g g g g g g g g g g
million.
g
a. True
b. False
13. Organizations that incorporate training bonds into their training programs may have the ability to recover some of
g g g g g g g g g g g g g g g g
their training costs.
g g g
a. True
b. False
14. Development is described as a planned effort to develop employees’ knowledge, skills, and abilities to help employees
g g g g g g g g g g g g g g g g
perform better at their current jobs.
g g g g g g
a. True
b. False
15. The ISD model of training and development has three major steps: needs analysis, design, and delivery.
g g g g g g g g g g g g g g g
a. True
b. False
16. Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates opening an
g g g g g g g g g g g g g g g
office in Shanghai, China. This is a clear example of strategic training.
g g g g g g g g g g g g
a. True
b. False
17. An organization’s learning and training strategy most often will NOT directly influence its training and development
g g g g g g g g g g g g g g g
programs.
g
a. True
b. False
18. The main goal of the Edmonton Police Service’s mental health program was to improve interactions between police
g g g g g g g g g g g g g g g g
officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a development program.
g g g g g g g g g g g g g g g g g g
a. True
b. False
19. The key environmental factors that drive human resources and training and development within an organization
g g g g g g g g g g g g g g
include technology, global competition, the labour market, and organizational strategy.
g g g g g g g g g g
a. True
b. False
20. Unlike many industrialized countries, Canada has NOT experienced in any meaningful way the notion of ―skills
g g g g g g g g g g g g g g g
, Name: Class: Date:
chapter 1 g
mismatch.‖
a. True
b. False
21. One of the intrinsic benefits of training and development is the benefits realized by society.
g g g g g g g g g g g g g g
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
g g g g g g g g g g g g
22. Several studies cited in the textbook appear to link training efforts by organizations and several important
g g g g g g g g g g g g g g g
organizational outcomes. Which statement is congruent with conclusions in these studies?
g g g g g g g g g g g
a. training often leads to higher turnover and gross margins
g g g g g g g g
b. training has a positive impact on overall customer satisfaction and profit levels
g g g g g g g g g g g
c. training is not linked to increases in productivity
g g g g g g g
d. training has a positive effect on an organization’s competitiveness but no impact on
g g g g g g g g g g g g
gperformance
23. Which of the following is NOT a benefit to society associated with training and development?
g g g g g g g g g g g g g g
a. higher levels of education g g g
b. greater economic g
prosperity
g
c. better work–life balance g g
d. improved standard of living g g g
24. Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening vignette?
g g g g g g g g g g g g g g g g g g
a. to improve the productivity of police officers
g g g g g g
b. to improve the confidence level of police officers when dealing with criminal elements in the
g g g g g g g g g g g g g g
community
g
c. to link training programs to the department’s strategic plan
g g g g g g g g
d. improve interactions between police officers and mentally ill individuals in the community
g g g g g g g g g g g
25. Which of the following would be considered part of a human resources system?
g g g g g g g g g g g g
a. organizational goals g
b. corporate leadership g
c. laws
d. performance appraisals g
26. Technology developments in the external environment influence the training needs within an organization because
g g g g g g g g g g g g g
employees will require technology training for what reason?
g g g g g g g g
a. to be marketable for other jobs
g g g g g
b. to capture efficiencies associated with improved
g g g g g
gtechnology
c. to satisfy their own intrinsic benefits
g g g g g
d. to meet global demands
g g g
27. Organization XYZ decides to expand rapidly by acquiring other businesses. What is most likely to be the focus of
g g g g g g g g g g g g g g g g g g
chapter 1 g
Indicate whether the statement is true or false.
g g g g g g g
1. When applying the ISD model of training and development, the process often begins with the identification of a
g g g g g g g g g g g g g g g g g
concern.
g
a. True
b. False
2. Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the more
g g g g g g g g g g g g g g g g g
traditional ADDIE training and development model.
g g g g g g
a. True
b. False
3. Restructuring, downsizing, and reengineering often lead to changes in employees’ tasks and responsibilities and so
g g g g g g g g g g g g g g
necessitate the need for training.
g g g g g
a. True
b. False
4. A needs analysis typically has three levels including an organizational analysis, a departmental analysis, and a person
g g g g g g g g g g g g g g g g
analysis.
g
a. True
b. False
5. One of the reasons for the underinvestment in training and development by Canadian companies is the perception that
g g g g g g g g g g g g g g g g g
training, learning, and development expenditures represent a cost rather than an investment.
g g g g g g g g g g g g
a. True
b. False
6. Components of a performance management process usually identify training and development needs of individuals
g g g g g g g g g g g g g
leading to concrete plans for development of skills, knowledge, and abilities.
g g g g g g g g g g g
a. True
b. False
7. A high-performance work system may be described as a specific combination of human resource practices that
g g g g g g g g g g g g g g g
maximizes the knowledge, skills, abilities, flexibility, and commitment of employees.
g g g g g g g g g g
a. True
b. False
8. Performance management is best categorized as a single event often associated with an annual performance appraisal
g g g g g g g g g g g g g g g
process.
g
a. True
b. False
9. Human resource development is part of a larger system known as training and development.
g g g g g g g g g g g g g
a. True
b. False
10. According to research presented in the textbook, a negative relationship exists between per-employee expenditures on
g g g g g g g g g g g g g g
training and development and employee productivity levels.
g g g g g g g
,Name: Class: Date:
chapter 1 g
a. True
b. False
11. The trend toward flatter organizational structures is causing some element of blurriness in what constitutes traditional
g g g g g g g g g g g g g g g
roles associated with management functions.
g g g g g
a. True
b. False
12. Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater than $1
g g g g g g g g g g g g g g g g g g g
million.
g
a. True
b. False
13. Organizations that incorporate training bonds into their training programs may have the ability to recover some of
g g g g g g g g g g g g g g g g
their training costs.
g g g
a. True
b. False
14. Development is described as a planned effort to develop employees’ knowledge, skills, and abilities to help employees
g g g g g g g g g g g g g g g g
perform better at their current jobs.
g g g g g g
a. True
b. False
15. The ISD model of training and development has three major steps: needs analysis, design, and delivery.
g g g g g g g g g g g g g g g
a. True
b. False
16. Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates opening an
g g g g g g g g g g g g g g g
office in Shanghai, China. This is a clear example of strategic training.
g g g g g g g g g g g g
a. True
b. False
17. An organization’s learning and training strategy most often will NOT directly influence its training and development
g g g g g g g g g g g g g g g
programs.
g
a. True
b. False
18. The main goal of the Edmonton Police Service’s mental health program was to improve interactions between police
g g g g g g g g g g g g g g g g
officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a development program.
g g g g g g g g g g g g g g g g g g
a. True
b. False
19. The key environmental factors that drive human resources and training and development within an organization
g g g g g g g g g g g g g g
include technology, global competition, the labour market, and organizational strategy.
g g g g g g g g g g
a. True
b. False
20. Unlike many industrialized countries, Canada has NOT experienced in any meaningful way the notion of ―skills
g g g g g g g g g g g g g g g
, Name: Class: Date:
chapter 1 g
mismatch.‖
a. True
b. False
21. One of the intrinsic benefits of training and development is the benefits realized by society.
g g g g g g g g g g g g g g
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
g g g g g g g g g g g g
22. Several studies cited in the textbook appear to link training efforts by organizations and several important
g g g g g g g g g g g g g g g
organizational outcomes. Which statement is congruent with conclusions in these studies?
g g g g g g g g g g g
a. training often leads to higher turnover and gross margins
g g g g g g g g
b. training has a positive impact on overall customer satisfaction and profit levels
g g g g g g g g g g g
c. training is not linked to increases in productivity
g g g g g g g
d. training has a positive effect on an organization’s competitiveness but no impact on
g g g g g g g g g g g g
gperformance
23. Which of the following is NOT a benefit to society associated with training and development?
g g g g g g g g g g g g g g
a. higher levels of education g g g
b. greater economic g
prosperity
g
c. better work–life balance g g
d. improved standard of living g g g
24. Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening vignette?
g g g g g g g g g g g g g g g g g g
a. to improve the productivity of police officers
g g g g g g
b. to improve the confidence level of police officers when dealing with criminal elements in the
g g g g g g g g g g g g g g
community
g
c. to link training programs to the department’s strategic plan
g g g g g g g g
d. improve interactions between police officers and mentally ill individuals in the community
g g g g g g g g g g g
25. Which of the following would be considered part of a human resources system?
g g g g g g g g g g g g
a. organizational goals g
b. corporate leadership g
c. laws
d. performance appraisals g
26. Technology developments in the external environment influence the training needs within an organization because
g g g g g g g g g g g g g
employees will require technology training for what reason?
g g g g g g g g
a. to be marketable for other jobs
g g g g g
b. to capture efficiencies associated with improved
g g g g g
gtechnology
c. to satisfy their own intrinsic benefits
g g g g g
d. to meet global demands
g g g
27. Organization XYZ decides to expand rapidly by acquiring other businesses. What is most likely to be the focus of
g g g g g g g g g g g g g g g g g g
