Chapter 5

CHAPTER 5: PLANNING AND DECISION
MAKING CONCEPT QUESTIONS AND
ANSWERS
The process of making decisions about goals and activities that an organization will
pursue in the future is referred to as __. -ANSPlanning.

In the ______ stage, planners assemble and study all information relevant to the
planning issue in question. -ANSSituational analysis.

In step 2, the process of generating several alternative goals, managers and other
decision makers are encouraged to be ______. -ANSCreative.

Which of the following takes place during Step 3 of the planning process? -ANSGoals
and plans are evaluated.

The goal and plan selection step of the formal planning process follows which of the
following steps? -ANSGoal and plan evaluation.

What is the conscious, systematic process of making decisions about goals and
activities that an individual, group, or organization will pursue in the future? -
ANSPlanning.

Implementation of the plan follows which of the following steps of the planning process?
-ANSGoal and plan selection.

______ is the process of amassing, reviewing, and summarizing all information
concerning a particular planning issue. -ANSA situational analysis.

Why is Step 6 of the planning process so important? -ANSIt is needed to determine if
the selected plan is working.

The second step of the planning process should generate ______ goals and plans for
the future. -ANSAlternative.

Which of the following levels of managers utilize planning? (check all that apply) -ANS-
Top-level.
-Middle-level.
-Team leaders.
-Frontline.

The stage in which goals and plans are evaluated is the ______ step of the formal
planning process. -ANSThird.

, The fourth step of the formal planning process is ______. -ANSGoal and plan selection.

A strategic plan involves making decisions about the organization's ________ goals. -
ANSLong-term.

As noted in Step 5, proper ______ is the key to achieving goals. -ANSImplementation.

The monitor and control step of the planning process comes after which step? -
ANSPlan implementation.

A(n) ________ plan focuses on the specific actions a particular unit or function must
take to fulfill its part of the strategic plan. -ANSTactical.

There are four levels of managers, top-level, middle-level, ____________ and team
leaders, but there are three levels of planning. -ANSFrontline.

To be effective, an organization's strategic, tactical, and operational plans must be
______. -ANSAligned.

Which of the following are typically responsible for the development and execution of
the strategic plan? -ANSTop-level managers.

A process that involves managers from all parts of the organization in the formulation
and implementation of strategic goals is known as ______. -ANSStrategic management.

The strategic ______ points to the future by providing a perspective on where the
organization is headed and what it can become. -ANSVision.

The type of plan that translates broad strategic goals into specific goals that are relevant
to a particular organizational function is known as a(n) ______ plan. -ANSTactical.

Which of the following statements about aligning tactical, operational, and strategic
plans is true? -ANSThe plans must be consistent and mutually supportive.

The second step in the strategic management process is ______. -ANSAnalysis of the
external environment.

Strategic management involves managers from ______ of the organization in the
formulation and implementation of strategic goals and strategies. -ANSAll levels.

Which of the following are components of the internal resource analysis? (Check all that
apply) -ANS-Financial analyst.
-Marketing audit.
-HR assessment.