HSA 4340 FINAL UPDATED ACTUAL
Exam Questions and CORRECT Answers
Which of the following statements is projected for the US population in 2044? - CORRECT
ANSWER More than half of all Americans will belong to a group other than non-Hispanic
white.
The use of different levels of belts (e.g., yellow, black) is characteristic of which quality
improvement methodology? - CORRECT ANSWER Six Sigma
The four stages of the Model for Improvement process are - CORRECT ANSWER plan-
do-study-act
True or false: Although working on a team is important to QI efforts, teamwork should not be
formally included in a health professional's job description because it does not represent the
major area of their professional work. - CORRECT ANSWER False
True or false: Physical abilities may be considered one dimension of diversity. - CORRECT
ANSWER True
It is desirable for QI teams to have a diverse membership because - CORRECT
ANSWER diversity may generate a wider range of perspectives.
Eliminating process steps that do not create value for the customer is among the steps
characteristic of - CORRECT ANSWER Lean
True or false: Root cause analysis refers to meetings where people on multiple QI teams come
together to learn from the experiences of people in similar oragnizations working on QI teams. -
CORRECT ANSWER False
Which of the following is an individual-level factor associated with team effectiveness? -
CORRECT ANSWER None of the above
Exam Questions and CORRECT Answers
Which of the following statements is projected for the US population in 2044? - CORRECT
ANSWER More than half of all Americans will belong to a group other than non-Hispanic
white.
The use of different levels of belts (e.g., yellow, black) is characteristic of which quality
improvement methodology? - CORRECT ANSWER Six Sigma
The four stages of the Model for Improvement process are - CORRECT ANSWER plan-
do-study-act
True or false: Although working on a team is important to QI efforts, teamwork should not be
formally included in a health professional's job description because it does not represent the
major area of their professional work. - CORRECT ANSWER False
True or false: Physical abilities may be considered one dimension of diversity. - CORRECT
ANSWER True
It is desirable for QI teams to have a diverse membership because - CORRECT
ANSWER diversity may generate a wider range of perspectives.
Eliminating process steps that do not create value for the customer is among the steps
characteristic of - CORRECT ANSWER Lean
True or false: Root cause analysis refers to meetings where people on multiple QI teams come
together to learn from the experiences of people in similar oragnizations working on QI teams. -
CORRECT ANSWER False
Which of the following is an individual-level factor associated with team effectiveness? -
CORRECT ANSWER None of the above
