WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
1. Which data set consumes disk space equal to B
the change in the data since it was last cap-
tured?
A. Static
B. Snapshot
C. Dynamic
D. Big
2. A business wants to allow its employees to B
communicate online with each other in real
time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
3. An organization wants to calculate its sales by C
region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
4. Which component functions as a computer's C
working memory?
, WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)
5. What is a secondary storage medium? C
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
6. Which type of network should a company use A
if they want to connect a group of computers
in an office building?
A. LAN
B. WAN
C. PAN
D. MAN
7. Which network topology uses a central hub to C
which all devices on the network are connect-
ed?
A. Wireless
B. Bus
C. Star
D. Hybrid
8. Which multiuser operating system originated C
at AT&T's Bell Laboratories?
, WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
A. OS X
B. Android
C. Unix
D. Linux
9. Which lifecycle stage of ITIL focuses on en- A
suring that a business's objectives align with
those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
10. Why was ITIL developed? D
A. As an assessment tool to be used globally
in the IT industry
B. As a consulting organization to support the
IT industry globally
C. As a global oversight committee for the IT
industry
D. As a guide to be used globally in the IT
industry
11. Which two subcategories are found within the AE
service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
, WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
D. Problem management
E. Financial management
12. Which IT ethics policy protects a company by A
outlining the corporate guidelines or princi-
ples governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
13. What is an example of a best practice in an C
ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software
patches
14. Which IT ethical policy is violated when an A
employee shares information with non-em-
ployees about an impending release of a new
software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
15. Which IT ethics policy requires a user to agree D
to follow a policy that indicates requirements
Study online at https://quizlet.com/_gtwk68
1. Which data set consumes disk space equal to B
the change in the data since it was last cap-
tured?
A. Static
B. Snapshot
C. Dynamic
D. Big
2. A business wants to allow its employees to B
communicate online with each other in real
time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
3. An organization wants to calculate its sales by C
region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
4. Which component functions as a computer's C
working memory?
, WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)
5. What is a secondary storage medium? C
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
6. Which type of network should a company use A
if they want to connect a group of computers
in an office building?
A. LAN
B. WAN
C. PAN
D. MAN
7. Which network topology uses a central hub to C
which all devices on the network are connect-
ed?
A. Wireless
B. Bus
C. Star
D. Hybrid
8. Which multiuser operating system originated C
at AT&T's Bell Laboratories?
, WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
A. OS X
B. Android
C. Unix
D. Linux
9. Which lifecycle stage of ITIL focuses on en- A
suring that a business's objectives align with
those of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
10. Why was ITIL developed? D
A. As an assessment tool to be used globally
in the IT industry
B. As a consulting organization to support the
IT industry globally
C. As a global oversight committee for the IT
industry
D. As a guide to be used globally in the IT
industry
11. Which two subcategories are found within the AE
service strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
, WGU C954 Final Exam Study Guide -Information Technology Manageme
Study online at https://quizlet.com/_gtwk68
D. Problem management
E. Financial management
12. Which IT ethics policy protects a company by A
outlining the corporate guidelines or princi-
ples governing online communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
13. What is an example of a best practice in an C
ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software
patches
14. Which IT ethical policy is violated when an A
employee shares information with non-em-
ployees about an impending release of a new
software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
15. Which IT ethics policy requires a user to agree D
to follow a policy that indicates requirements
