Post office exam -Questions with 100% Correct
Answers
3 goals of SSA
GROW REVENUE , INCREASE MARKET SHARE , DEVELOP LIFETIME CUSTOMERS
RCE
Retail Customer Experience , used to correct conditions harmful to customer sarisficstion /
revenue
4 Core Values
Relentless, Secure, Simple, Personal
4 Key Actions
*STARR W| CUSTOMER NEEDS
*PROVIDE EXCELLENT CUSTOMER EXPERIENCE
*BUILD RELATIONSHIPS
*COMMUNICATE EFFECTIVELEY
Priority mail
Two-three day service. Safurday delivery. $50 insurance
First class
Post cards , letters , etc . Prices based on shape& weight
Standard post
2-8 days ! Parcels. Can weigh up to 70 lbs measure 130 inches. Price based on weight, distance ,
shape
Priority mail express
, Overnight delivery or money back. 365 days . Postal premier product . $100 insurance for free.
Free Saturday delivery. Sunday/holiday delivery free
Registered mail
Most secure service
Movement monitored
Employees personally responsible
EX; BONDS , DEEDS , STOCK, CHECKS , BUSINESS RECPRDS
Non verbal cues
Gesture, expression, physical cues55%
Vocal variety 38%
Words 7%
S.O.L.E.R
Squarely face the person. open your posture. Lean towards the sender.Eye contact
maintained.Relax while attending
NON VERBAL CATERGORIES
Body movement , facial expressions, personal space
NEED
A desire to improve or accomplish something
G.I.S.T
Greet customers
Inquiring
Suggesting
Thanking.
Clarifying
Answers
3 goals of SSA
GROW REVENUE , INCREASE MARKET SHARE , DEVELOP LIFETIME CUSTOMERS
RCE
Retail Customer Experience , used to correct conditions harmful to customer sarisficstion /
revenue
4 Core Values
Relentless, Secure, Simple, Personal
4 Key Actions
*STARR W| CUSTOMER NEEDS
*PROVIDE EXCELLENT CUSTOMER EXPERIENCE
*BUILD RELATIONSHIPS
*COMMUNICATE EFFECTIVELEY
Priority mail
Two-three day service. Safurday delivery. $50 insurance
First class
Post cards , letters , etc . Prices based on shape& weight
Standard post
2-8 days ! Parcels. Can weigh up to 70 lbs measure 130 inches. Price based on weight, distance ,
shape
Priority mail express
, Overnight delivery or money back. 365 days . Postal premier product . $100 insurance for free.
Free Saturday delivery. Sunday/holiday delivery free
Registered mail
Most secure service
Movement monitored
Employees personally responsible
EX; BONDS , DEEDS , STOCK, CHECKS , BUSINESS RECPRDS
Non verbal cues
Gesture, expression, physical cues55%
Vocal variety 38%
Words 7%
S.O.L.E.R
Squarely face the person. open your posture. Lean towards the sender.Eye contact
maintained.Relax while attending
NON VERBAL CATERGORIES
Body movement , facial expressions, personal space
NEED
A desire to improve or accomplish something
G.I.S.T
Greet customers
Inquiring
Suggesting
Thanking.
Clarifying
