Post office Exam Questions With All Correct Detailed Answers

Post office Exam Questions With All Correct Detailed Answers 3 goals of SSA - Answers - GROW REVENUE, INCREASE MARKET SHARE, DEVELOP LIFETIME CUSTOMERS RCE - Answers - Retail Customer Experience, used to correct conditions harmful to customer satisfaction / revenue 4 Core Values - Answers - Relentless, Secure, Simple, Personal 4 Key Actions - Answers - *STARR W| CUSTOMER NEEDS *PROVIDE EXCELLENT CUSTOMER EXPERIENCE *BUILD RELATIONSHIPS *COMMUNICATE EFFECTIVELEY Priority mail - Answers - Two-three day service. Saturday delivery. $50 insurance First class - Answers - Post cards, letters, etc. Prices based on shape& weight Standard post - Answers - 2-8 days! Parcels. Can weigh up to 70 lbs measure 130 inches. Price based on weight, distance, shape Priority mail express - Answers - Overnight delivery or money back. 365 days. Postal premier product. $100 insurance for free. Free Saturday delivery. Sunday/holiday delivery free Registered mail - Answers - most secure service Movement monitored Employees personally responsible EX; BONDS, DEEDS , STOCK, CHECKS , BUSINESS RECPRDS Nonverbal cues - Answers - Gesture, expression, physical cues55% Vocal variety 38% Words 7% S.O.L.E.R - Answers - squarely face the person. Open your posture. Lean towards the sender. Eye contact maintained. Relax while attending NON VERBAL CATERGORIES - Answers - Body movement, facial expressions, personal space NEED - Answers - A desire to improve or accomplish something G.I.S.T - Answers - Greet customers Inquiring Suggesting Thanking. Clarifying - Answers - A technique in active listening used to bring a message into greater focus Processing categories - Answers - Letters, flats ,machinable parcels, irregular parcel, outside parcel Different types of hazmat - Answers - Flammable Corrosive Reactive Toxic Biological Radioactive 4 categories of international Mail - Answers - *FCM / FC PACKAGES +PRIORITY MAIL INTERNATIONAL- 6/10 days *PRIORITY MAIL EXPRESS - 3/5 days *GLOBAL EXPRESS GUARENTED - 1/3 days M BAGS - Answers - Direct saks of printed matter to a single foreign addresse Priority mail lablea - Answers - LABEL 228 or 2976 LABEL 19A or B Ps FORM 2976 or 2976A Global express GUARANTEE - Answers - Max weight 70lbs 46 inches in length 35 width 46 height C.O.D - Answers - Allow customers to Pay @ delivery . Label 200 & form 3816 must be affixed Max of 1,000 can be collected ps form 3877 - Answers - When 3 or more usps tracking articles are used at once Insured mail - Answers - Provides coverage Security and peace of mind Up to 5,000 in insurance can be purchased Price of insurance based on declared value Attempted delivery - Answers - 1st : PS FORM 3849, reminder/receipt 2nd :final notice issue after 5 DAYS Returned to sender after 15 days Certified mail - Answers - Provides proff of mailing , date & time delivered Available for APO& FPO used for income tax , college apps , etc Ps form 3800 Insured claims - Answers - Original receipt, electronic record , proof of value Hold for pick up - Answers - label 11- HFPU Auto notifications Available for pickup 10 am 12pm 3pm NEXT DAY Military - Answers - 3Days Expedited btween US & designated APO/FPO/DPO Letter dimensions - Answers - MIN -length 5 inch -height 3 1/2 inches -thickness 0.007 inch MAX -length 11-1/2 Inches -height 6 1/8 inches -thickness 1/4 inch (.25 RECTANGULAR MAX WEIGHT 3.5 ounces Post card - Answers - Min - length 5 inches -height 3 1/2 inches -thick 0.007 inches MAX -6 inches -4 1/4 inches - 0.016 inches Flat dimensions - Answers - Min - length 11 1/2 in - height 6 1/8 in - thick 1/4 in MAX -length 15 inches - height 12 inches -thick 3/4 inches