BIGGBY COFFEE TRAINING
QUESTIONS WITH CORRECT
SOLUTIONS!!
PERC - ANSWERThe Biggby Operating Philosophy
"P" in PERC - ANSWERPerception by customers that we respect their time and
move them along as quickly as possible
"E" in PERC - ANSWEREvery customer leaves the store in a better mood than when
the customer arrived
Cashier Priority #2 - ANSWERBuild sales through suggestive selling
Cashier Priority #3 - ANSWERClean and restock the POP area, including food
Drive Thru Cashier Priority #1 - ANSWERGreet customers within 3 seconds and
complete their transactions as quickly as possible
Drive Thru Cashier Priority #2 - ANSWERBuild sales through suggestive selling
Drive Thru Cashier Priority #3 - ANSWERClean, restock, and assist production line
operations
"R" in PERC - ANSWERRecognize each customer as an individual
"C" in PERC - ANSWERConsistently produce a high quality beverage
Biggby Mission Statement - ANSWERCreate one new Biggby Coffee fanatic per day,
per store, who will actively promote us to others
Position Priorities - ANSWER- The Shotpuller
- The Milksteamer
- The Cashier
- The Drive Thru Cashier
Shotpuller Priority #1 - ANSWERPull shots and set up drinks
Shotpuller Priority #2 - ANSWERComplete and serve toasted food, including Bragels
Shotpuller Priority #3 - ANSWERBrew coffee and run laps
Milksteamer Priority #1 - ANSWERSteam milk, prepare and serve drinks
Milksteamer Priority #2 - ANSWERActively engage each customer in conversation
, Milksteamer Priority #3 - ANSWERClean and restock
Cashier Priority #1 - ANSWERGreet customers within 3 steps of the door and
complete their transactions as quickly as possible
Cultural Values - ANSWERMake Friends
Have Fun
B Yourself
Share Great Coffee
"Short" Cup Size - ANSWER10 oz
"Tall" Cup Size (Small) - ANSWER16 oz
"Grande" Cup Size (Medium) - ANSWER20 oz
"Super" Cup Size (Large) - ANSWER24 oz
Latte Espresso Shot Ratio - ANSWER1*, 2, 2, 3
Americano Espresso Shot Ratio - ANSWER2*, 3, 4, 4
Hot/Iced Lattes Flavor Pump Ratio - ANSWER3, 4, 5
Frozen Lattes Thick Syrup Ratio - ANSWER2, 2, 3
Frozen Latte Thin Syrup Ratio - ANSWER4, 4, 6
Shots must be pulled between: - ANSWER19-23 seconds
Hot drinks are served at ___ degrees - ANSWER150
Not hot drinks are served at ___ degrees - ANSWER120
Extra hot drinks are served at ___ degrees - ANSWER160
Hot Drink Fundamentals - ANSWER1. Flavor
2. Shots
3. Stir
4. Milk
Iced Drink Fundamentals - ANSWER1. 2/3 Cup Ice
2. Milk (or iced tea/coffee/lemonade)
3. Flavor
4. Shots
5. Stir
How much foam should a latte have? - ANSWER1/2 inch or less
How much foam should a cappuccino have? - ANSWER1/2 cup
QUESTIONS WITH CORRECT
SOLUTIONS!!
PERC - ANSWERThe Biggby Operating Philosophy
"P" in PERC - ANSWERPerception by customers that we respect their time and
move them along as quickly as possible
"E" in PERC - ANSWEREvery customer leaves the store in a better mood than when
the customer arrived
Cashier Priority #2 - ANSWERBuild sales through suggestive selling
Cashier Priority #3 - ANSWERClean and restock the POP area, including food
Drive Thru Cashier Priority #1 - ANSWERGreet customers within 3 seconds and
complete their transactions as quickly as possible
Drive Thru Cashier Priority #2 - ANSWERBuild sales through suggestive selling
Drive Thru Cashier Priority #3 - ANSWERClean, restock, and assist production line
operations
"R" in PERC - ANSWERRecognize each customer as an individual
"C" in PERC - ANSWERConsistently produce a high quality beverage
Biggby Mission Statement - ANSWERCreate one new Biggby Coffee fanatic per day,
per store, who will actively promote us to others
Position Priorities - ANSWER- The Shotpuller
- The Milksteamer
- The Cashier
- The Drive Thru Cashier
Shotpuller Priority #1 - ANSWERPull shots and set up drinks
Shotpuller Priority #2 - ANSWERComplete and serve toasted food, including Bragels
Shotpuller Priority #3 - ANSWERBrew coffee and run laps
Milksteamer Priority #1 - ANSWERSteam milk, prepare and serve drinks
Milksteamer Priority #2 - ANSWERActively engage each customer in conversation
, Milksteamer Priority #3 - ANSWERClean and restock
Cashier Priority #1 - ANSWERGreet customers within 3 steps of the door and
complete their transactions as quickly as possible
Cultural Values - ANSWERMake Friends
Have Fun
B Yourself
Share Great Coffee
"Short" Cup Size - ANSWER10 oz
"Tall" Cup Size (Small) - ANSWER16 oz
"Grande" Cup Size (Medium) - ANSWER20 oz
"Super" Cup Size (Large) - ANSWER24 oz
Latte Espresso Shot Ratio - ANSWER1*, 2, 2, 3
Americano Espresso Shot Ratio - ANSWER2*, 3, 4, 4
Hot/Iced Lattes Flavor Pump Ratio - ANSWER3, 4, 5
Frozen Lattes Thick Syrup Ratio - ANSWER2, 2, 3
Frozen Latte Thin Syrup Ratio - ANSWER4, 4, 6
Shots must be pulled between: - ANSWER19-23 seconds
Hot drinks are served at ___ degrees - ANSWER150
Not hot drinks are served at ___ degrees - ANSWER120
Extra hot drinks are served at ___ degrees - ANSWER160
Hot Drink Fundamentals - ANSWER1. Flavor
2. Shots
3. Stir
4. Milk
Iced Drink Fundamentals - ANSWER1. 2/3 Cup Ice
2. Milk (or iced tea/coffee/lemonade)
3. Flavor
4. Shots
5. Stir
How much foam should a latte have? - ANSWER1/2 inch or less
How much foam should a cappuccino have? - ANSWER1/2 cup
