©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
COMM 226 – Final Exam Questions And
Answers |Latest 2025 | Guaranteed Pass
Why is being an informed user of information systems important? - Answer✔1. Benefit from IT
applications bc you understand them
2. Provide input & improve application quality
3. Recommend/select IT for your org.
4. Keep up with tech developments
5. Understand potential impacts of new tech
6. Manage IS
7. Use IT if you start your own business
What are the types of computer-based information systems in an organization? - Answer✔1.
TPS (transaction processing systems)
2. FAIS (functional area information systems)
3. IOS (interorganizational information systems)
4. ERP (enterprise resource planning) systems
5. E-commerce systems -- for B2C & B2B transactions
6. BI (business intelligence) systems
7. Expert systems
What do ERP systems do? - Answer✔tightly integrate FAISs via a common database to correct a
lack of communication among the systems.
1|Page
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
What do BI systems do? - Answer✔Provide computer-based support for complex, nonroutine
decisions
What do Expert Systems do? - Answer✔Attempt to duplicate the work of human experts by
applying reasoning capabilities, knowledge, and expertise within a specific domain.
How can information technology affect managers? - Answer✔1. Reduce number of middle
managers
2. Provide real-time information - managers will have less time to make decisions
3. Increase likelihood that managers will need to supervise geographically dispersed employees
How can information technology affect non-managerial workers? - Answer✔1. Eliminate jobs
2. Cause employees to experience a loss of identity
3. Cause job stress and physical problems
What are positive societal effects of increased use of information technology? - Answer✔1.
Opportunities for people with disabilities
2. Flexibility in work
3. Robots can take over mundane chores
4. Improvements in health care
What are negative societal effects of increased use of information technology? - Answer✔1.
Health problems for individuals
2. Employees on constant call
3. Potentially misinforming patients about their health problems.
What is competitive advantage? - Answer✔Assets that give companies an edge over
competitors
2|Page
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
What is a business process? - Answer✔Related activities creating value
What are the three elements of a business process? - Answer✔Inputs: materials, services & info
that are transformed thru process activities
Resources: people & equipment that perform process activities
Outputs: product/service created by the process
What is a cross-functional process? - Answer✔Involves multiple functional areas
What is the procurement process? - Answer✔Acquiring materials from vendors
What is the fulfilment process? - Answer✔Processing customer orders
How can business processes create a competitive advantage? - Answer✔By allowing the
company to innovate or execute more effectively/efficiently than competitors
What is the role of information systems in business processes? - Answer✔1. Facilitate
communication/coordination among different functional areas
2. Allow easy data exchange and access
What are the main roles of information systems? - Answer✔1. Executing processes
2. Capturing & storing process data
3. Monitoring process performance
What is business process reengineering? - Answer✔Strategy for improving business processes
What is the key to BPR (business process reengineering)? - Answer✔1. Examining processes
from a clean slate perspective
3|Page
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
2. Determining how you can best reconstruct those processes to improve business functions
(automation, standardization and error reduction).
What is business process improvement? - Answer✔Focuses on reducing variation in process
outputs by searching for the root causes in the inputs or the process itself
What are the five phases of BPI (business process improvement)? - Answer✔1. Define: the
process as it is currently
2. Measure: relevant process metrics, collect data to understand how metrics develop over
time
3. Analyze: data to identify problems within the process and their root causes
4. Improve: identify possible solutions, select & implement the most useful one
5. Control: establish new process metrics, monitors improved process to ensure high
performance
What is business process management? - Answer✔A systematic approach to managing
processes - integrates disparate BPI initiatives to ensure consistent strategy execution.
What are the goals of BPM? - Answer✔Optimizing processes, reducing costs, and improving
quality
What are the key components of BPM? - Answer✔1. Process modeling (graphically depicting
steps)
2. Business activity monitoring (measuring & managing processes)
What is business environment? - Answer✔Combination of social, legal, economic, physical, and
political factors in which businesses operate.
What are current market pressures? - Answer✔1. Globalization
2. Cost of labour
4|Page
COMM 226 – Final Exam Questions And
Answers |Latest 2025 | Guaranteed Pass
Why is being an informed user of information systems important? - Answer✔1. Benefit from IT
applications bc you understand them
2. Provide input & improve application quality
3. Recommend/select IT for your org.
4. Keep up with tech developments
5. Understand potential impacts of new tech
6. Manage IS
7. Use IT if you start your own business
What are the types of computer-based information systems in an organization? - Answer✔1.
TPS (transaction processing systems)
2. FAIS (functional area information systems)
3. IOS (interorganizational information systems)
4. ERP (enterprise resource planning) systems
5. E-commerce systems -- for B2C & B2B transactions
6. BI (business intelligence) systems
7. Expert systems
What do ERP systems do? - Answer✔tightly integrate FAISs via a common database to correct a
lack of communication among the systems.
1|Page
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
What do BI systems do? - Answer✔Provide computer-based support for complex, nonroutine
decisions
What do Expert Systems do? - Answer✔Attempt to duplicate the work of human experts by
applying reasoning capabilities, knowledge, and expertise within a specific domain.
How can information technology affect managers? - Answer✔1. Reduce number of middle
managers
2. Provide real-time information - managers will have less time to make decisions
3. Increase likelihood that managers will need to supervise geographically dispersed employees
How can information technology affect non-managerial workers? - Answer✔1. Eliminate jobs
2. Cause employees to experience a loss of identity
3. Cause job stress and physical problems
What are positive societal effects of increased use of information technology? - Answer✔1.
Opportunities for people with disabilities
2. Flexibility in work
3. Robots can take over mundane chores
4. Improvements in health care
What are negative societal effects of increased use of information technology? - Answer✔1.
Health problems for individuals
2. Employees on constant call
3. Potentially misinforming patients about their health problems.
What is competitive advantage? - Answer✔Assets that give companies an edge over
competitors
2|Page
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
What is a business process? - Answer✔Related activities creating value
What are the three elements of a business process? - Answer✔Inputs: materials, services & info
that are transformed thru process activities
Resources: people & equipment that perform process activities
Outputs: product/service created by the process
What is a cross-functional process? - Answer✔Involves multiple functional areas
What is the procurement process? - Answer✔Acquiring materials from vendors
What is the fulfilment process? - Answer✔Processing customer orders
How can business processes create a competitive advantage? - Answer✔By allowing the
company to innovate or execute more effectively/efficiently than competitors
What is the role of information systems in business processes? - Answer✔1. Facilitate
communication/coordination among different functional areas
2. Allow easy data exchange and access
What are the main roles of information systems? - Answer✔1. Executing processes
2. Capturing & storing process data
3. Monitoring process performance
What is business process reengineering? - Answer✔Strategy for improving business processes
What is the key to BPR (business process reengineering)? - Answer✔1. Examining processes
from a clean slate perspective
3|Page
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 11:49 AM A+
2. Determining how you can best reconstruct those processes to improve business functions
(automation, standardization and error reduction).
What is business process improvement? - Answer✔Focuses on reducing variation in process
outputs by searching for the root causes in the inputs or the process itself
What are the five phases of BPI (business process improvement)? - Answer✔1. Define: the
process as it is currently
2. Measure: relevant process metrics, collect data to understand how metrics develop over
time
3. Analyze: data to identify problems within the process and their root causes
4. Improve: identify possible solutions, select & implement the most useful one
5. Control: establish new process metrics, monitors improved process to ensure high
performance
What is business process management? - Answer✔A systematic approach to managing
processes - integrates disparate BPI initiatives to ensure consistent strategy execution.
What are the goals of BPM? - Answer✔Optimizing processes, reducing costs, and improving
quality
What are the key components of BPM? - Answer✔1. Process modeling (graphically depicting
steps)
2. Business activity monitoring (measuring & managing processes)
What is business environment? - Answer✔Combination of social, legal, economic, physical, and
political factors in which businesses operate.
What are current market pressures? - Answer✔1. Globalization
2. Cost of labour
4|Page
