WGU C954 IT Management questions with verified
answers
A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this need?
Ans✓✓✓ Executive information system (EIS)
A business wants to allow its employees to communicate online with each other
in real time. What should the business use to achieve this? Ans✓✓✓ Instant
messaging service
A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem? Ans✓✓✓ Groupware
A company no longer wants to sell one product to as many customers as possible.
Now they want to sell one customer as many products as possible.
Which type of software gathers and analyzes customer information to tailor this
marketing campaign? Ans✓✓✓ Customer relationship management (CRM)
A company starts using a customer relationship management (CRM) system and
discovers that it has a data mining component that collects information about the
company's current customers' buying patterns.
, Which department should be using this information? Ans✓✓✓ Back office
A company wants to implement a system to send coupons to customers who shop
on their website. Which type of software system should the company implement?
Ans✓✓✓ Customer relationship management (CRM)
A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use? Ans✓✓✓ Executive information system (EIS)
A manager asks a team member to identify the top five customers by total dollars
spent on the company's services in the past calendar year. Which phase of the
customer relationship management (CRM) system does this represent? Ans✓✓✓
Reporting
A project team is reviewing the project scope to ensure it maps with stakeholder
expectations. Which gate of the rational unified process (RUP) is the team
executing? Ans✓✓✓ Inception
An IT leader contributes to driving performance, growing revenue as a business
partner, and envisioning the business future. Which term refers to the business
future focus? Ans✓✓✓ Venture capitalist
An organization is operating an in-house developed system. Which phase of the
waterfall methodology is the organization executing? Ans✓✓✓ Maintenance
answers
A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight.
Which type of management information system (MIS) addresses this need?
Ans✓✓✓ Executive information system (EIS)
A business wants to allow its employees to communicate online with each other
in real time. What should the business use to achieve this? Ans✓✓✓ Instant
messaging service
A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem? Ans✓✓✓ Groupware
A company no longer wants to sell one product to as many customers as possible.
Now they want to sell one customer as many products as possible.
Which type of software gathers and analyzes customer information to tailor this
marketing campaign? Ans✓✓✓ Customer relationship management (CRM)
A company starts using a customer relationship management (CRM) system and
discovers that it has a data mining component that collects information about the
company's current customers' buying patterns.
, Which department should be using this information? Ans✓✓✓ Back office
A company wants to implement a system to send coupons to customers who shop
on their website. Which type of software system should the company implement?
Ans✓✓✓ Customer relationship management (CRM)
A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use? Ans✓✓✓ Executive information system (EIS)
A manager asks a team member to identify the top five customers by total dollars
spent on the company's services in the past calendar year. Which phase of the
customer relationship management (CRM) system does this represent? Ans✓✓✓
Reporting
A project team is reviewing the project scope to ensure it maps with stakeholder
expectations. Which gate of the rational unified process (RUP) is the team
executing? Ans✓✓✓ Inception
An IT leader contributes to driving performance, growing revenue as a business
partner, and envisioning the business future. Which term refers to the business
future focus? Ans✓✓✓ Venture capitalist
An organization is operating an in-house developed system. Which phase of the
waterfall methodology is the organization executing? Ans✓✓✓ Maintenance
