Manager Pocket Guide -
Chipotle fully solved &
updated(latest verified
version)
An excellent guest experience is made up up what 3
things? - answer Food, Feel, and Flow
Food (Creating an excellent guest experience) - answer
The taste, appearance, and availability of safe and
delicious food
Feel (Creating an excellent guest experience) - answer The
atmosphere: the sights, smells, and sounds; cleanliness
Flow (Creating an excellent guest experience) - answer
The speed of service on the front line; the accuracy and
timeliness of second make line orders
What to do when there is no hot water - answer 1. Call SSR
2. Call your field leader (Karen)
3. Post sign from outages/closures
4. Follow instructions from SSR
What to do when there is a power outage - answer 1. Call
SSR
2. Call your field leader
,3. Post signs for outages/closures
4. Pack necessary food items on ice:
*all meat
*Sour cream and cheese
*dice tomatoes
*all prepped food
5. Move iced items back to walk-in or transfer to reach-in
with ice. Remove lid from prepped food and store on top
shelf
6. Keep walk-in doors closed as much as possible. Do not
open walk-in door until power is restored
What to do when there is heavy pest activity - answer 1.
Call SSR
2. Call field leader
3. Submit service channel request
What to do when the walk-in breaks - answer 1. Call SSR
2. Call field leader
3. Submit service channel request
4. Pack necessary food items on ice
* all meat, dairy, tomatoes, and prepped items
5. Moved iced items to walk-in or reach-in with ice.
Remove lid from prepped food and store on top shelf.
6. Keep walk-in door shut as much as possible
7. Contact your DC if expecting a delivery and repairs
wont be done in time
, What to do with brown water or boil water advisory -
answer 1. Call SSR
2. Call field leader
3. Post sign for outages/closing
4. Follow instructions from SSR
Upon reopen
1. Change water filter
2. Run all faucets for at least 1 min
3. Change all faucets to hot water and let run for 5 min.
Soda Machine:
1. Call Coke to flush lines
2. Discard ice in well
3. Properly sanitize ice well and nozzles
Ice
1. Discard ice made after advisory/brown water
2. Flush water line to machine inlet
3. Clean/sanitize all parts and surfaces that come in
contact with water and ice
4. Make ice for 1 hour and dispose of first batch
What to do with bodily fluid spill - answer Prepare:
1. Put on protective clothing from Cleanup kit
Chipotle fully solved &
updated(latest verified
version)
An excellent guest experience is made up up what 3
things? - answer Food, Feel, and Flow
Food (Creating an excellent guest experience) - answer
The taste, appearance, and availability of safe and
delicious food
Feel (Creating an excellent guest experience) - answer The
atmosphere: the sights, smells, and sounds; cleanliness
Flow (Creating an excellent guest experience) - answer
The speed of service on the front line; the accuracy and
timeliness of second make line orders
What to do when there is no hot water - answer 1. Call SSR
2. Call your field leader (Karen)
3. Post sign from outages/closures
4. Follow instructions from SSR
What to do when there is a power outage - answer 1. Call
SSR
2. Call your field leader
,3. Post signs for outages/closures
4. Pack necessary food items on ice:
*all meat
*Sour cream and cheese
*dice tomatoes
*all prepped food
5. Move iced items back to walk-in or transfer to reach-in
with ice. Remove lid from prepped food and store on top
shelf
6. Keep walk-in doors closed as much as possible. Do not
open walk-in door until power is restored
What to do when there is heavy pest activity - answer 1.
Call SSR
2. Call field leader
3. Submit service channel request
What to do when the walk-in breaks - answer 1. Call SSR
2. Call field leader
3. Submit service channel request
4. Pack necessary food items on ice
* all meat, dairy, tomatoes, and prepped items
5. Moved iced items to walk-in or reach-in with ice.
Remove lid from prepped food and store on top shelf.
6. Keep walk-in door shut as much as possible
7. Contact your DC if expecting a delivery and repairs
wont be done in time
, What to do with brown water or boil water advisory -
answer 1. Call SSR
2. Call field leader
3. Post sign for outages/closing
4. Follow instructions from SSR
Upon reopen
1. Change water filter
2. Run all faucets for at least 1 min
3. Change all faucets to hot water and let run for 5 min.
Soda Machine:
1. Call Coke to flush lines
2. Discard ice in well
3. Properly sanitize ice well and nozzles
Ice
1. Discard ice made after advisory/brown water
2. Flush water line to machine inlet
3. Clean/sanitize all parts and surfaces that come in
contact with water and ice
4. Make ice for 1 hour and dispose of first batch
What to do with bodily fluid spill - answer Prepare:
1. Put on protective clothing from Cleanup kit
