Post office exam 474/ 82 Q&A/ Newest 2024-
2025.
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? - Answer: Most: Say you do not know about shipping
choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A new employee is having trouble learning his job which forces you and others to work harder
to meet production standards. Which would you be most and least likely to do? - Answer: Most:
Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
Page 1 of 22
,A customer is angry because the nearby Post Office does not have a product he needs today.
Which would you be most and least likely to do? - Answer: Most: Suggest an alternate product
that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two
coworkers having trouble with a job. Which would you be most and least likely to do? - Answer:
Most: Give them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? - Answer: Most: Explain that the employee in question is really a good worker
but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address
form. He wants you to give him his mail anyway. Which would you be most and least likely to
do? - Answer: Most: Tell him Postal policy prohibits you from giving him mail until a Change of
Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you
be most and least likely to do? - Answer: Most: Explain where to find it and offer to help with
any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? - Answer: Most: Show him proof of delivery and tell him he is
responsible for the package once it is delivered.
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, Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - Answer: 5-10 years
How would your latest manager rate your punctuality compared to other employees? - Answer:
The very best
How many jobs have you left voluntarily in the last four years? - Answer: 0
How would your latest manager rate your customer service skills compared to others? -
Answer: The very best
How would your latest manager rate your performance compared to others employees? -
Answer: The very best
How many unexcused absences are acceptable before and employee is disciplined? - Answer:
None
How long were you at your latest job before voluntarily leaving? - Answer: I did not leave my
latest job voluntarily
How would your latest manager rate your verbal communication skills? - Answer: The very best
How would your latest manager rate your motivation to become a top performer? - Answer:
Extremely high
How many unexcused tardies did you have per month at your latest job? - Answer: None
How would your latest manager rate the quality of your work? - Answer: The very best
Page 3 of 22
2025.
A customer asks questions about shipping choices, but you do not know the answers. Which
would you be most and least likely to do? - Answer: Most: Say you do not know about shipping
choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries.
A new employee is having trouble learning his job which forces you and others to work harder
to meet production standards. Which would you be most and least likely to do? - Answer: Most:
Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
Page 1 of 22
,A customer is angry because the nearby Post Office does not have a product he needs today.
Which would you be most and least likely to do? - Answer: Most: Suggest an alternate product
that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see two
coworkers having trouble with a job. Which would you be most and least likely to do? - Answer:
Most: Give them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most and
least likely to do? - Answer: Most: Explain that the employee in question is really a good worker
but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of Address
form. He wants you to give him his mail anyway. Which would you be most and least likely to
do? - Answer: Most: Tell him Postal policy prohibits you from giving him mail until a Change of
Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which would you
be most and least likely to do? - Answer: Most: Explain where to find it and offer to help with
any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would you be
most and least likely to do? - Answer: Most: Show him proof of delivery and tell him he is
responsible for the package once it is delivered.
Page 2 of 22
, Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - Answer: 5-10 years
How would your latest manager rate your punctuality compared to other employees? - Answer:
The very best
How many jobs have you left voluntarily in the last four years? - Answer: 0
How would your latest manager rate your customer service skills compared to others? -
Answer: The very best
How would your latest manager rate your performance compared to others employees? -
Answer: The very best
How many unexcused absences are acceptable before and employee is disciplined? - Answer:
None
How long were you at your latest job before voluntarily leaving? - Answer: I did not leave my
latest job voluntarily
How would your latest manager rate your verbal communication skills? - Answer: The very best
How would your latest manager rate your motivation to become a top performer? - Answer:
Extremely high
How many unexcused tardies did you have per month at your latest job? - Answer: None
How would your latest manager rate the quality of your work? - Answer: The very best
Page 3 of 22
