Organisational behaviour
Lecture 1: Organisational behaviour
Why is organisational behaviour especially important in the healthcare sector? Organisational
behaviour and healthcare is dynamic, demanding and challenging. Costs are rising, people are rapidly
aging, those people have (multiple) chronic diseases. The demand of care is increasing, but that does
not mean that the supplies are also increasing or increasing as fast. We cannot cover all the
demanded care. The costs are not only rising at the system level, but also at the individual level.
There is a strong need for effectiveness of healthcare organizations, for efficient provision of care.
While dealing with those challenges, those healthcare organizations still need to provide high quality
of care, safe care and also be a good employer. The employees need to be happy. Good work
environments have an advantage compared to the competitors, because people are less likely to
switch their jobs. All those challenges leading to behaviour in the organisation and leading to
effectiveness of organisations, is organisational behaviour. We try to understand how it is that some
organisations are more effective than others and what leads employees to behave a certain way that
will lead to more or less success.
What is organisational behaviour? “A field of study that investigates the impact that individuals,
groups, and structures have on behaviour within organizations, for the purpose of applying such
knowledge toward improving an organization’s effectiveness.” Meaning that we are looking at
individual behaviour that is influenced by different levels
(individual level, group team level, organisational level). We are
trying to understand these relationships, in order to gain
knowledge on how to improve the effectiveness of organisations.
These are elements that influence behaviour on different levels.
The highest level is the context level (healthcare context, HRM on
organisation level, the link to performance). Leadership is a level
lower in the organisation (teamwork). The lowest level is the
individual level (professionals).
Human Resource Management
- Human: employment relationship between employer and employee
- Resource: human capital; employees as resources to achieve organizational success through
knowledge, skills and competencies
Humans as a resource
- Management: activities to let employees act is a desired way in order to achieve
organizational success
Managing, steering, guiding your humans (resources) towards success/a desired goal
HRM involves management decisions related to policies and practices that together shape the
employment relationship and are aimed at achieving individual, organizational and societal goals.
(Boselie, 2002)
Human resource management is the management of work and people towards desired ends (Boxall
et al., 2007).
Heaving a strong HR that is related to the strategy of the organisation will lead to advantage
compared to your competitors strategic HRM. Incorporating your HRM in your strategy. We have
strong evidence that strategic HRM will lead to better performance.
Lecture 1: Organisational behaviour
Why is organisational behaviour especially important in the healthcare sector? Organisational
behaviour and healthcare is dynamic, demanding and challenging. Costs are rising, people are rapidly
aging, those people have (multiple) chronic diseases. The demand of care is increasing, but that does
not mean that the supplies are also increasing or increasing as fast. We cannot cover all the
demanded care. The costs are not only rising at the system level, but also at the individual level.
There is a strong need for effectiveness of healthcare organizations, for efficient provision of care.
While dealing with those challenges, those healthcare organizations still need to provide high quality
of care, safe care and also be a good employer. The employees need to be happy. Good work
environments have an advantage compared to the competitors, because people are less likely to
switch their jobs. All those challenges leading to behaviour in the organisation and leading to
effectiveness of organisations, is organisational behaviour. We try to understand how it is that some
organisations are more effective than others and what leads employees to behave a certain way that
will lead to more or less success.
What is organisational behaviour? “A field of study that investigates the impact that individuals,
groups, and structures have on behaviour within organizations, for the purpose of applying such
knowledge toward improving an organization’s effectiveness.” Meaning that we are looking at
individual behaviour that is influenced by different levels
(individual level, group team level, organisational level). We are
trying to understand these relationships, in order to gain
knowledge on how to improve the effectiveness of organisations.
These are elements that influence behaviour on different levels.
The highest level is the context level (healthcare context, HRM on
organisation level, the link to performance). Leadership is a level
lower in the organisation (teamwork). The lowest level is the
individual level (professionals).
Human Resource Management
- Human: employment relationship between employer and employee
- Resource: human capital; employees as resources to achieve organizational success through
knowledge, skills and competencies
Humans as a resource
- Management: activities to let employees act is a desired way in order to achieve
organizational success
Managing, steering, guiding your humans (resources) towards success/a desired goal
HRM involves management decisions related to policies and practices that together shape the
employment relationship and are aimed at achieving individual, organizational and societal goals.
(Boselie, 2002)
Human resource management is the management of work and people towards desired ends (Boxall
et al., 2007).
Heaving a strong HR that is related to the strategy of the organisation will lead to advantage
compared to your competitors strategic HRM. Incorporating your HRM in your strategy. We have
strong evidence that strategic HRM will lead to better performance.
