USPS Postal Exam 474 Complete
Questions And Answers | Guaranteed
Success
During a delivery, a customer asks you some questions about shipping options. You
don't know the answer to any of her questions. CORRECT ANSWERS ML: Tell her that
you aren't aware of the answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers
A recently hired coworker is struggling to learn the role... CORRECT ANSWERS ML:
Offer her advice on how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker
A customer on your route is upset because his local post office doesn't carry an item he
wants CORRECT ANSWERS ML: Work to figure out what the customer needs the item
for... in-stock alternative
LL: Suggest the customer call the post office's supervisor...
Your supervisor asks you to finish a task before you leave on your route... CORRECT
ANSWERS ML: Quickly explain the task to your coworkers so you can finish your task
LL: Focus on the assigned task. Your coworkers did not ask for help...
A customer on your route complains to you about poor service from one of your
coworkers... CORRECT ANSWERS ML: Tell the customer you're sorry for his
experience and ask if there is anything you can do to help him
LL: Ask your supervisor to contact the customer...
A customer recently switched apartments units and is upset he hasn't been receiving his
mail CORRECT ANSWERS ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new address
LL: Remind the customer that he's responsible for filling out a change of address form...
While you're out on your route, a customer asks you to locate a specific product he
cannot find online CORRECT ANSWERS ML: Tell him you're happy to help and
describe where to find the item
LL: Help him find the product on the site... purchasing a different item that is on sale
While you are out delivering on your mail route, a customer stops and asks you about a
missing package... CORRECT ANSWERS ML: Explain the package was already
delivered...
LL: Tell the customer that the package has already been delivered. Suggest contacting
the local post office to follow up
Questions And Answers | Guaranteed
Success
During a delivery, a customer asks you some questions about shipping options. You
don't know the answer to any of her questions. CORRECT ANSWERS ML: Tell her that
you aren't aware of the answers... shipping info on the USPS website
LL: Apologize and let her know that you aren't aware sure of the answers
A recently hired coworker is struggling to learn the role... CORRECT ANSWERS ML:
Offer her advice on how to do the job
LL: Meet with your supervisor to suggest that a different role might be better for the new
coworker
A customer on your route is upset because his local post office doesn't carry an item he
wants CORRECT ANSWERS ML: Work to figure out what the customer needs the item
for... in-stock alternative
LL: Suggest the customer call the post office's supervisor...
Your supervisor asks you to finish a task before you leave on your route... CORRECT
ANSWERS ML: Quickly explain the task to your coworkers so you can finish your task
LL: Focus on the assigned task. Your coworkers did not ask for help...
A customer on your route complains to you about poor service from one of your
coworkers... CORRECT ANSWERS ML: Tell the customer you're sorry for his
experience and ask if there is anything you can do to help him
LL: Ask your supervisor to contact the customer...
A customer recently switched apartments units and is upset he hasn't been receiving his
mail CORRECT ANSWERS ML: Explain that by postal policy, all customers must
request a change of address to receive mail at a new address
LL: Remind the customer that he's responsible for filling out a change of address form...
While you're out on your route, a customer asks you to locate a specific product he
cannot find online CORRECT ANSWERS ML: Tell him you're happy to help and
describe where to find the item
LL: Help him find the product on the site... purchasing a different item that is on sale
While you are out delivering on your mail route, a customer stops and asks you about a
missing package... CORRECT ANSWERS ML: Explain the package was already
delivered...
LL: Tell the customer that the package has already been delivered. Suggest contacting
the local post office to follow up
