Troubleshooting & Best Practices for
DTAs
The DTA at the traveler's old organization forgot to detach the traveler's personal profile. Where can you
find the contact information for the old organization's DTA? - correct answer ✔✔In the Domain Error
message that displays when trying to receive the personal profile
Which of the following travel documents can a person with the Self-AO Approval special permission
approve? - correct answer ✔✔An authorization with air reservations
What is the name of the DTS simulator that is helpful for classroom training, personal practice, and one-
on-one training? - correct answer ✔✔Enterprise Web Training System
You are trying to track the efficiency of your organization's routing lists. Which report will tell you how
long it took your organization's Routing Officials to apply each status stamp to a travel document? -
correct answer ✔✔Routing Status report
Which of the following is not a valid reason for contacting the TMC directly for reservation assistance? -
correct answer ✔✔A traveler is unfamiliar with DTS
Which special permission allows another person to stamp a DTS travel document when a Routing Official
is unavailable? - correct answer ✔✔Approval Override
When an authorization is stuck at CTO SUBMIT, what is best way to get a resolution? - correct answer
✔✔Contact the TAC for assistance
Where can you submit an online help ticket to the Travel Assistance Center? - correct answer ✔✔Travel
Explorer
DTAs
The DTA at the traveler's old organization forgot to detach the traveler's personal profile. Where can you
find the contact information for the old organization's DTA? - correct answer ✔✔In the Domain Error
message that displays when trying to receive the personal profile
Which of the following travel documents can a person with the Self-AO Approval special permission
approve? - correct answer ✔✔An authorization with air reservations
What is the name of the DTS simulator that is helpful for classroom training, personal practice, and one-
on-one training? - correct answer ✔✔Enterprise Web Training System
You are trying to track the efficiency of your organization's routing lists. Which report will tell you how
long it took your organization's Routing Officials to apply each status stamp to a travel document? -
correct answer ✔✔Routing Status report
Which of the following is not a valid reason for contacting the TMC directly for reservation assistance? -
correct answer ✔✔A traveler is unfamiliar with DTS
Which special permission allows another person to stamp a DTS travel document when a Routing Official
is unavailable? - correct answer ✔✔Approval Override
When an authorization is stuck at CTO SUBMIT, what is best way to get a resolution? - correct answer
✔✔Contact the TAC for assistance
Where can you submit an online help ticket to the Travel Assistance Center? - correct answer ✔✔Travel
Explorer
