Post Office Exam 474 Questions And
Answers Latest Top Score.
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - correct answer. Most: Say you do
not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
correct answer. Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? - correct answer. Most:
Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - correct answer. Most: Give them only some quick advice so you can complete
your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most
and least likely to do? - correct answer. Most: Explain that the employee in question is
really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? - correct answer. Most: Tell him Postal policy prohibits you from
giving him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - correct answer. Most: Explain where to
find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
, A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - correct answer. Most: Show him proof of delivery
and tell him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - correct answer.
5-10 years
How would your latest manager rate your punctuality compared to other employees? -
correct answer. The very best
How many jobs have you left voluntarily in the last four years? - correct answer. 0
How would your latest manager rate your customer service skills compared to others? -
correct answer. The very best
How would your latest manager rate your performance compared to others employees?
- correct answer. The very best
How many unexcused absences are acceptable before and employee is disciplined? -
correct answer. None
How long were you at your latest job before voluntarily leaving? - correct answer. I did
not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? - correct answer.
The very best
How would your latest manager rate your motivation to become a top performer? -
correct answer. Extremely high
How many unexcused tardies did you have per month at your latest job? - correct
answer. None
How would your latest manager rate the quality of your work? - correct answer. The
very best
How many times have you been honored for high performance on the job? - correct
answer. 7-10
How many full time jobs have you left voluntarily within one month of starting? - correct
answer. 0
How would your latest manager rate your attendance compared to other employees? -
correct answer. The very best
Answers Latest Top Score.
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? - correct answer. Most: Say you do
not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do? -
correct answer. Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? - correct answer. Most:
Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? - correct answer. Most: Give them only some quick advice so you can complete
your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most
and least likely to do? - correct answer. Most: Explain that the employee in question is
really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? - correct answer. Most: Tell him Postal policy prohibits you from
giving him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? - correct answer. Most: Explain where to
find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
, A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? - correct answer. Most: Show him proof of delivery
and tell him he is responsible for the package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? - correct answer.
5-10 years
How would your latest manager rate your punctuality compared to other employees? -
correct answer. The very best
How many jobs have you left voluntarily in the last four years? - correct answer. 0
How would your latest manager rate your customer service skills compared to others? -
correct answer. The very best
How would your latest manager rate your performance compared to others employees?
- correct answer. The very best
How many unexcused absences are acceptable before and employee is disciplined? -
correct answer. None
How long were you at your latest job before voluntarily leaving? - correct answer. I did
not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? - correct answer.
The very best
How would your latest manager rate your motivation to become a top performer? -
correct answer. Extremely high
How many unexcused tardies did you have per month at your latest job? - correct
answer. None
How would your latest manager rate the quality of your work? - correct answer. The
very best
How many times have you been honored for high performance on the job? - correct
answer. 7-10
How many full time jobs have you left voluntarily within one month of starting? - correct
answer. 0
How would your latest manager rate your attendance compared to other employees? -
correct answer. The very best
