Lecture 6
OB
Improving performance
Agenda
- Performance: multi-dimensional
- HRM bundles
- Mutual gains or conflicting outcomes
- Trends
Performance: multi-dimensional
Three levels:
- Financial: profit, market share
- Organizational: quality, efficiency, productivity, safety
- HRM: behavior, attitude
Individuals performance:
- Job performance
o Task performance
o Citizenship behavior
o Counterproductive behavior
- Organizational commitment
Performance: task performance
Task performance: tasks, duties and responsibility
- Routine task performance: (standardized) response to demands in expected/normal
situation
- Adaptive task performance: responses to demands that are novel, unusual,
unpredictable
- Creative task performance: degree individuals develop novel/useful ideas, services
and products
Performance: citizenship behavior
Companies as little ‘cities’. Employees then citizens of the company. Want it to be clean,
safe and comfortable. Organisational citizenship – employees have an eye out for anything
that would be beneficial to the organization. Might not have anything to do with their own
job. Beyond the normal duties of their position. These employees believe there will be
rewards in the long run, not focused on short term.
Company representative, an employee represents the company 24/7, talk about it and
represent it wherever they go.
A company needs to help this. A company needs to create the environment in which an
employee would want to show this kind of behavior.
- Interpersonal citizenship behavior: helping, courtesy and sportsmanship
- Organizational citizenship behavior: voice (voicing concerns and possible
soltions/alternatives), civic virtue and boosterism (the way one talks about one’s
organization when they’re off duty).
1
, Counterproductive behavior: behavior that intentionally hinder reaching organizational
goals.
- Production deviance: wasting resources, substance abuse
- Property deviance: sabotage, theft
- Political deviance: gossiping, incivility
- Personal aggression: harassment, abuse
Organisational commitment (employee desire to remain a member of the organization)
2
OB
Improving performance
Agenda
- Performance: multi-dimensional
- HRM bundles
- Mutual gains or conflicting outcomes
- Trends
Performance: multi-dimensional
Three levels:
- Financial: profit, market share
- Organizational: quality, efficiency, productivity, safety
- HRM: behavior, attitude
Individuals performance:
- Job performance
o Task performance
o Citizenship behavior
o Counterproductive behavior
- Organizational commitment
Performance: task performance
Task performance: tasks, duties and responsibility
- Routine task performance: (standardized) response to demands in expected/normal
situation
- Adaptive task performance: responses to demands that are novel, unusual,
unpredictable
- Creative task performance: degree individuals develop novel/useful ideas, services
and products
Performance: citizenship behavior
Companies as little ‘cities’. Employees then citizens of the company. Want it to be clean,
safe and comfortable. Organisational citizenship – employees have an eye out for anything
that would be beneficial to the organization. Might not have anything to do with their own
job. Beyond the normal duties of their position. These employees believe there will be
rewards in the long run, not focused on short term.
Company representative, an employee represents the company 24/7, talk about it and
represent it wherever they go.
A company needs to help this. A company needs to create the environment in which an
employee would want to show this kind of behavior.
- Interpersonal citizenship behavior: helping, courtesy and sportsmanship
- Organizational citizenship behavior: voice (voicing concerns and possible
soltions/alternatives), civic virtue and boosterism (the way one talks about one’s
organization when they’re off duty).
1
, Counterproductive behavior: behavior that intentionally hinder reaching organizational
goals.
- Production deviance: wasting resources, substance abuse
- Property deviance: sabotage, theft
- Political deviance: gossiping, incivility
- Personal aggression: harassment, abuse
Organisational commitment (employee desire to remain a member of the organization)
2
