Summary Operations and Supply chain management II

Supply Chain Management Quarter 3




Training Week 1
Recap
 7 rights of logistics
 MSC Zoe problems: not the right time, not the right place, not the right condition
(wet)
 Difficulties of SCM:
uncertainty (things can happen from the outside, breakdowns, travel times, weather,
nature, war, local politics, border issues)
complexity (minimize costs, min. uncertainty, deal with it, while focusing on
performance)
 Supply Chain complications (for Brexit):
trade barriers (complexity and uncertainty) not known what trade barriers they are
going to have
tariffs/costs need to be paid
regulations (in different countries for example)
move of free people (British people here and them in the UK)
customs
not only one unit: also other departments like marketing,…

, Business strategy
infrastructural (soft side, how you use the hard side) and structural elements (hard
things), core competencies, aligned with mission statement
steps you take to achieve your goal
Strategic alignment for Aldi: functional strategies are strongly aligned with business
strategy (selling cheap groceries)
Structural and Infrastructural strategy
Structural: Facilities, capacity, technology
Infrastructural: Organization, sourcing, planning and control, business processes and quality
management, product and service development
Operations and supply chain strategies
Indicates how the structural and infrastructural elements within the operations and supply
chain areas, will be acquired and developed to support the overall business strategy


Customer value: what you get vs what it costs
Conformance
Flexibility: higher flexibilityperceived as higher value
Time
Cost
 Trade off: choose one dimension over the others, you can’t have it all
 Order winners: a performance dimension that differentiates a company’s products
and services from its competitors
 Order qualifiers: a performance dimension on which customers expect a minimum
level of performance to be considered