Management Exam with Guaranteed Correct Answers

ethics - correct answer the set of moral principles or values that defines right and wrong for a person or group ethical behavior - correct answer behavior that conforms to society's accepted principles of right and wrong workplace deviance - correct answer unethical behavior that violates organizational norms about right and wrong production deviance - correct answer unethical behavior that hurts the quality and quantity of work produced property deviance - correct answer unethical behavior aimed at company property or products employee shrinkage - correct answer employee theft of company merchandise Political deviance - correct answer using ones influence to harm others in the company personal aggression - correct answer hostile or aggressive behavior towards others management - correct answer getting work done through others efficiency - correct answer getting work done with a minimum of effort, expense or waste effectiveness - correct answer accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction Fayol's 5 Management Functions - correct answer planning organizing coordinating commanding controlling planning - correct answer determining organizational goals and means for achieving them organizing - correct answer deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom leading - correct answer inspring and motivating workers to work hard to achieve organizational goals Controlling - correct answer monitoring progress toward goal achievement and taking corrective action when progress isn't being made team leaders - correct answer managers responsible for facilitating team activities toward goal accomplishment middle managers - correct answer managers responsible for setting objectives consistent with top managements goals and for planning and implementing subunit strategies for achieving these objectives first line managers - correct answer managers who train and supervise the performance of non managerial employees who are directly responsible for producing the companys product or service figurehead role - correct answer the interpersonal role managers play when they perform ceremonial duties leader role - correct answer the interpersonal role managers play when they motivate and encourage