Introduction ICC/Facilitation
Lecture #1 & #2
ICC/Facilitation domain: knowiledge to build competences and skills in Intercultural
Communication consulting to:
1.Help organizations adopt transcultural organizational structures and systems.
2.Facilitate intercultural teams collaboration (and managing confict)
3.Develop intercultural communication strategies and facilitate intercultural communication
Intercultural communication and organization change
-Culture plays an important part in the organizational setup of a company
-Organizational change implies a shif in the culture of the organization (even for national
organizations), and it implies a dynamic transactional culture
-Important support in the organization change process
Types of cultural integration in typical organizations
Cultural pluralism
Cultural blending
Cultural takeover
Cultural resistance
The complex context of intercultural consulting
The diference betwieen Intercultural communication and Intercultural business
communication is more than the business context:
Intercultural business communication involves:
→the business strategies, goals, objectives and practices
→the integrated communication strategy
→a newi context given by the synergy of cultures (sub-cultures too), communication and
business
To any change in the framewiork, there is a newi intercultural/transcultural business
communication approach.
, The synergy of (sub) cultures
The complex and dynamic context the consultants operate
in
Intercultural consultants and consultees are shaped by 4 dimensions:
[Circle shape, dimension by order from the inside out]
Personality- self explanatory
Internal Dimension-age, gender, physical ability
External dimension- geo location, income, wiork feld
Organization dimensions
Advice depends on:
-awiareness/self-awiareness of the context
-previous experiences
-time spent to integrate and isolate relevant factors
The professional roles of the intercultural communication consultant
Cross cultural consulting is wiorking wiith awiareness of cultural diferences and facilitating
culturally-determined steps to help organizations function or change
IC consultant’s role is to help organizations develop Intercultural strategies by:
-help organizations move to transcultural organizational cultures and systems
-facilitate intercultural teams collaboration (and confict)
-develop intercultural communication strategies
Intercultural communication IC model of communication
Messages are the only thing sent and received; meanings cannot be transmited.
, This means that the sender of messages must encode their meanings into symbols, choosing
those likely to be familiar to their audience.
Culture: a set of habits (learned paterns) belonging to a group.
The context of the intercultural communicaton is relevant.
The TOPOI model can be used to explain the context:
-WHY: the purpose and factors of communication (intention/impact on TOPOI)
-HOW: to reach the purpose, howi messages are organized and encoded (Tonge and Order in
TOPOI)
-WHO: is the appropriate person to receive or send the message? (Person in TOPOI)
-WHERE: channels and communication. Writen/oral. (Tongue and organization in TOPOI)
-WHEN: time or timing of communication (Order in TOPOI)
Howi: Organizing Persuasive messages
The Western persuasive logic: European reasoning
- Persuasive logic or messages are thinking paterns
to understand to viewis and logic in social context.
It showis the wiay of thinking wihich is refected in
language, wiriten communication and
presentations.
Western Thinking- 3 lawis
- the lawi of identity: a thing is a thing and not some
other thing
-lawi of non-contradiction: a proposition cannot be both true and false
-lawi od excluded middle: a statement is either true or false
The East Asian persuasive logic: Chinese philosophers
- change is constant
- context is determinant
- everything is linked
- uncertainty is normal
- dialectism
- balance of contradictions
The Arabic persuasive logic: pre-Islamic ways
- dialog is the context of persuasion
- storytelling is important
Persuasion given by:
- wiord choice
Lecture #1 & #2
ICC/Facilitation domain: knowiledge to build competences and skills in Intercultural
Communication consulting to:
1.Help organizations adopt transcultural organizational structures and systems.
2.Facilitate intercultural teams collaboration (and managing confict)
3.Develop intercultural communication strategies and facilitate intercultural communication
Intercultural communication and organization change
-Culture plays an important part in the organizational setup of a company
-Organizational change implies a shif in the culture of the organization (even for national
organizations), and it implies a dynamic transactional culture
-Important support in the organization change process
Types of cultural integration in typical organizations
Cultural pluralism
Cultural blending
Cultural takeover
Cultural resistance
The complex context of intercultural consulting
The diference betwieen Intercultural communication and Intercultural business
communication is more than the business context:
Intercultural business communication involves:
→the business strategies, goals, objectives and practices
→the integrated communication strategy
→a newi context given by the synergy of cultures (sub-cultures too), communication and
business
To any change in the framewiork, there is a newi intercultural/transcultural business
communication approach.
, The synergy of (sub) cultures
The complex and dynamic context the consultants operate
in
Intercultural consultants and consultees are shaped by 4 dimensions:
[Circle shape, dimension by order from the inside out]
Personality- self explanatory
Internal Dimension-age, gender, physical ability
External dimension- geo location, income, wiork feld
Organization dimensions
Advice depends on:
-awiareness/self-awiareness of the context
-previous experiences
-time spent to integrate and isolate relevant factors
The professional roles of the intercultural communication consultant
Cross cultural consulting is wiorking wiith awiareness of cultural diferences and facilitating
culturally-determined steps to help organizations function or change
IC consultant’s role is to help organizations develop Intercultural strategies by:
-help organizations move to transcultural organizational cultures and systems
-facilitate intercultural teams collaboration (and confict)
-develop intercultural communication strategies
Intercultural communication IC model of communication
Messages are the only thing sent and received; meanings cannot be transmited.
, This means that the sender of messages must encode their meanings into symbols, choosing
those likely to be familiar to their audience.
Culture: a set of habits (learned paterns) belonging to a group.
The context of the intercultural communicaton is relevant.
The TOPOI model can be used to explain the context:
-WHY: the purpose and factors of communication (intention/impact on TOPOI)
-HOW: to reach the purpose, howi messages are organized and encoded (Tonge and Order in
TOPOI)
-WHO: is the appropriate person to receive or send the message? (Person in TOPOI)
-WHERE: channels and communication. Writen/oral. (Tongue and organization in TOPOI)
-WHEN: time or timing of communication (Order in TOPOI)
Howi: Organizing Persuasive messages
The Western persuasive logic: European reasoning
- Persuasive logic or messages are thinking paterns
to understand to viewis and logic in social context.
It showis the wiay of thinking wihich is refected in
language, wiriten communication and
presentations.
Western Thinking- 3 lawis
- the lawi of identity: a thing is a thing and not some
other thing
-lawi of non-contradiction: a proposition cannot be both true and false
-lawi od excluded middle: a statement is either true or false
The East Asian persuasive logic: Chinese philosophers
- change is constant
- context is determinant
- everything is linked
- uncertainty is normal
- dialectism
- balance of contradictions
The Arabic persuasive logic: pre-Islamic ways
- dialog is the context of persuasion
- storytelling is important
Persuasion given by:
- wiord choice
