Human Resources Management
Inhoudstafel
Inhoudstafel...........................................................................................................................................1
Inleiding.................................................................................................................................................5
1. Human Resources Management....................................................................................................5
a) Wat is Human Resources Management?...................................................................................5
b) Strategisch HRM........................................................................................................................5
c) Organisatiecultuur......................................................................................................................6
d) Beroepsprofiel...........................................................................................................................6
e) Het belang van HRM..................................................................................................................6
f) De rol van HR in organisaties......................................................................................................7
2. Het beroep van HR.......................................................................................................................10
a) Het beroep...............................................................................................................................10
b) Belangrijkste taken van een HR-manager................................................................................10
c) Proces binnen HR.....................................................................................................................11
d) Operationele taken van HR......................................................................................................12
e) Welzijn van het personeel........................................................................................................12
3. De organisatie..............................................................................................................................13
a) Missie, visie, strategie..............................................................................................................13
b) Doelstellingen..........................................................................................................................13
c) Organisatiecultuur....................................................................................................................13
d) Structuur..................................................................................................................................14
4. Methodische aanpak...................................................................................................................14
a) SWOT-analyse..........................................................................................................................14
5. Enkele werkveldpartners.............................................................................................................15
a) VDAB........................................................................................................................................15
b) Sociaal Economische Raad Vlaanderen (SERV)........................................................................15
c) Consultancy bureaus................................................................................................................15
d) Werkgeversorganisaties...........................................................................................................15
e) De overheid.............................................................................................................................15
Hoodstuk 1: Rekrutering, selectie en onthaal......................................................................................15
1. Definities.....................................................................................................................................16
2. Belang van rekrutering, selectie en onthaal................................................................................16
3. Rol van HR-afdeling bij rekrutering, selectie en onthaal..............................................................16
1
, 4. Fasen bij rekrutering....................................................................................................................17
a) Personeelsplanning..................................................................................................................17
b) Rekruteringsplan......................................................................................................................18
5. Inhoud van personeelsadvertentie..............................................................................................18
6. Employer branding......................................................................................................................19
7. Employee Value Proposition........................................................................................................19
8. Kanalen voor rekrutering.............................................................................................................19
a) Interne rekrutering..................................................................................................................19
b) Externe rekrutering..................................................................................................................19
9. De selectie...................................................................................................................................20
10. Sollicitatieprocedure..................................................................................................................20
a) Vanuit kandidaat......................................................................................................................20
b) Vanuit bedrijf...........................................................................................................................20
11. Het onthaal................................................................................................................................21
12. Belang en doel van een goede onboarding................................................................................21
13. Bepalen van recruiteringskanaal................................................................................................21
14. Werkveldpartners......................................................................................................................22
Hoodstuk 2: Prestatie...........................................................................................................................22
1. Definities.....................................................................................................................................22
2. Belang van prestatie....................................................................................................................23
3. Motivatie om te werken..............................................................................................................23
4. Arbeidsinhoud.............................................................................................................................24
5. Organiseren van het werk............................................................................................................25
6. Leiderschap..................................................................................................................................25
7. Communicatie.............................................................................................................................26
8. Participatie...................................................................................................................................26
9. Arbeidsomstandigheden..............................................................................................................27
10. Arbeidsverhoudingen i.f.v. psychosociaal welzijn.......................................................................29
11. Methodische aanpak.................................................................................................................30
12. Werkveldpartners......................................................................................................................30
Hoodstuk 3: Beoordelen......................................................................................................................31
1. Belang van beoordelen................................................................................................................31
2. Klassiek beoordelingsproces........................................................................................................31
3. Kritische noot beoordelingssystemen..........................................................................................31
4. Kritische noot beoordelingssystemen..........................................................................................31
5. Rol van HR-afdeling bij beoordelen..............................................................................................31
6. Bijdrage van HR-afdeling bij beoordelen......................................................................................31
7. Planningsgesprek.........................................................................................................................32
2
, 8. Functioneringsgesprek.................................................................................................................32
9. Evaluatiegesprek..........................................................................................................................32
10. Veel voorkomende valkuilen......................................................................................................32
11. Evaluatiemethoden....................................................................................................................32
12. Personeelsbewegingen..............................................................................................................33
13. Mogelijke werkveldpartners......................................................................................................33
Hoodstuk 4: Belonen...........................................................................................................................33
1. De vijf A’s.....................................................................................................................................34
2. Definities.....................................................................................................................................34
3. Minimumloon..............................................................................................................................34
4. Baremaloon.................................................................................................................................34
5. Loon- en arbeidsvoorwaarden.....................................................................................................35
6. Loonharmonie.............................................................................................................................35
7. Vast en variabel loon...................................................................................................................35
8. Sectoraal akkoord - CAO..............................................................................................................35
9. Groepsverzekering.......................................................................................................................35
10. Beloningssystemen....................................................................................................................35
11. Belang van belonen...................................................................................................................36
12. Rol van HR bij belonen...............................................................................................................36
13. Looncomponenten....................................................................................................................36
14. Beloningstheorieën...................................................................................................................36
15. Methodische aanpak.................................................................................................................36
16. Paritair comités..........................................................................................................................37
17. Bonussen...................................................................................................................................37
18. Cafetariaplan.............................................................................................................................37
19. Werkveldpartners......................................................................................................................38
Hoodstuk 5: Ontwikkelen.....................................................................................................................38
1. Definities.....................................................................................................................................38
2. Belang van ontwikkelen...............................................................................................................39
3. Rol van HR bij ontwikkelen..........................................................................................................39
4. Wettelijk kader opleidingsplan....................................................................................................39
5. De arbeidsdeal.............................................................................................................................39
6. Loopbaanontwikkeling.................................................................................................................40
7. Verlofstelsels in Vlaanderen........................................................................................................40
8. Kennis en innovatie.....................................................................................................................41
9. Methodische aanpak...................................................................................................................41
10. Vorming Training Opleiding (VTO).............................................................................................41
11. Opleidingskosten.......................................................................................................................42
3
, 12. Vormgeving van de opleiding....................................................................................................42
13. Werkveldpartners......................................................................................................................43
4
Inhoudstafel
Inhoudstafel...........................................................................................................................................1
Inleiding.................................................................................................................................................5
1. Human Resources Management....................................................................................................5
a) Wat is Human Resources Management?...................................................................................5
b) Strategisch HRM........................................................................................................................5
c) Organisatiecultuur......................................................................................................................6
d) Beroepsprofiel...........................................................................................................................6
e) Het belang van HRM..................................................................................................................6
f) De rol van HR in organisaties......................................................................................................7
2. Het beroep van HR.......................................................................................................................10
a) Het beroep...............................................................................................................................10
b) Belangrijkste taken van een HR-manager................................................................................10
c) Proces binnen HR.....................................................................................................................11
d) Operationele taken van HR......................................................................................................12
e) Welzijn van het personeel........................................................................................................12
3. De organisatie..............................................................................................................................13
a) Missie, visie, strategie..............................................................................................................13
b) Doelstellingen..........................................................................................................................13
c) Organisatiecultuur....................................................................................................................13
d) Structuur..................................................................................................................................14
4. Methodische aanpak...................................................................................................................14
a) SWOT-analyse..........................................................................................................................14
5. Enkele werkveldpartners.............................................................................................................15
a) VDAB........................................................................................................................................15
b) Sociaal Economische Raad Vlaanderen (SERV)........................................................................15
c) Consultancy bureaus................................................................................................................15
d) Werkgeversorganisaties...........................................................................................................15
e) De overheid.............................................................................................................................15
Hoodstuk 1: Rekrutering, selectie en onthaal......................................................................................15
1. Definities.....................................................................................................................................16
2. Belang van rekrutering, selectie en onthaal................................................................................16
3. Rol van HR-afdeling bij rekrutering, selectie en onthaal..............................................................16
1
, 4. Fasen bij rekrutering....................................................................................................................17
a) Personeelsplanning..................................................................................................................17
b) Rekruteringsplan......................................................................................................................18
5. Inhoud van personeelsadvertentie..............................................................................................18
6. Employer branding......................................................................................................................19
7. Employee Value Proposition........................................................................................................19
8. Kanalen voor rekrutering.............................................................................................................19
a) Interne rekrutering..................................................................................................................19
b) Externe rekrutering..................................................................................................................19
9. De selectie...................................................................................................................................20
10. Sollicitatieprocedure..................................................................................................................20
a) Vanuit kandidaat......................................................................................................................20
b) Vanuit bedrijf...........................................................................................................................20
11. Het onthaal................................................................................................................................21
12. Belang en doel van een goede onboarding................................................................................21
13. Bepalen van recruiteringskanaal................................................................................................21
14. Werkveldpartners......................................................................................................................22
Hoodstuk 2: Prestatie...........................................................................................................................22
1. Definities.....................................................................................................................................22
2. Belang van prestatie....................................................................................................................23
3. Motivatie om te werken..............................................................................................................23
4. Arbeidsinhoud.............................................................................................................................24
5. Organiseren van het werk............................................................................................................25
6. Leiderschap..................................................................................................................................25
7. Communicatie.............................................................................................................................26
8. Participatie...................................................................................................................................26
9. Arbeidsomstandigheden..............................................................................................................27
10. Arbeidsverhoudingen i.f.v. psychosociaal welzijn.......................................................................29
11. Methodische aanpak.................................................................................................................30
12. Werkveldpartners......................................................................................................................30
Hoodstuk 3: Beoordelen......................................................................................................................31
1. Belang van beoordelen................................................................................................................31
2. Klassiek beoordelingsproces........................................................................................................31
3. Kritische noot beoordelingssystemen..........................................................................................31
4. Kritische noot beoordelingssystemen..........................................................................................31
5. Rol van HR-afdeling bij beoordelen..............................................................................................31
6. Bijdrage van HR-afdeling bij beoordelen......................................................................................31
7. Planningsgesprek.........................................................................................................................32
2
, 8. Functioneringsgesprek.................................................................................................................32
9. Evaluatiegesprek..........................................................................................................................32
10. Veel voorkomende valkuilen......................................................................................................32
11. Evaluatiemethoden....................................................................................................................32
12. Personeelsbewegingen..............................................................................................................33
13. Mogelijke werkveldpartners......................................................................................................33
Hoodstuk 4: Belonen...........................................................................................................................33
1. De vijf A’s.....................................................................................................................................34
2. Definities.....................................................................................................................................34
3. Minimumloon..............................................................................................................................34
4. Baremaloon.................................................................................................................................34
5. Loon- en arbeidsvoorwaarden.....................................................................................................35
6. Loonharmonie.............................................................................................................................35
7. Vast en variabel loon...................................................................................................................35
8. Sectoraal akkoord - CAO..............................................................................................................35
9. Groepsverzekering.......................................................................................................................35
10. Beloningssystemen....................................................................................................................35
11. Belang van belonen...................................................................................................................36
12. Rol van HR bij belonen...............................................................................................................36
13. Looncomponenten....................................................................................................................36
14. Beloningstheorieën...................................................................................................................36
15. Methodische aanpak.................................................................................................................36
16. Paritair comités..........................................................................................................................37
17. Bonussen...................................................................................................................................37
18. Cafetariaplan.............................................................................................................................37
19. Werkveldpartners......................................................................................................................38
Hoodstuk 5: Ontwikkelen.....................................................................................................................38
1. Definities.....................................................................................................................................38
2. Belang van ontwikkelen...............................................................................................................39
3. Rol van HR bij ontwikkelen..........................................................................................................39
4. Wettelijk kader opleidingsplan....................................................................................................39
5. De arbeidsdeal.............................................................................................................................39
6. Loopbaanontwikkeling.................................................................................................................40
7. Verlofstelsels in Vlaanderen........................................................................................................40
8. Kennis en innovatie.....................................................................................................................41
9. Methodische aanpak...................................................................................................................41
10. Vorming Training Opleiding (VTO).............................................................................................41
11. Opleidingskosten.......................................................................................................................42
3
, 12. Vormgeving van de opleiding....................................................................................................42
13. Werkveldpartners......................................................................................................................43
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