aPHR Practice Test Questions QUESTION AND CORRECT ANSWER 2023

aPHR Practice Test Questions QUESTION AND CORRECT ANSWER 2023 process by which the key stakeholders of an organization envision its future and develop a mission, objectives, and procedures to achieve that future is called: A) Goal Planning B) Future Planning C) Succession Planning D) Strategic Planning -CORRECT ANSWER- B) Strategic Planning Organizational culture reflects a shared understanding among all who work within the company. What are the common components of organizational culture? A) Vision, mission, and values B) Structure, system, and people C) Values, beliefs, and norms D) Finance, marketing, and operations -CORRECT ANSWER- C) Values, beliefs, and norms Computer software that stimulates a worksheet used to tabulate data and create graphs based on data is known as what tool? A) Presentation B) Application C) Spreadsheet D) Balance Sheet -CORRECT ANSWER- C) Spreadsheet The Employee Retirement Income Security Act (ERISA) requires employers to file these annual reports on employee benefits offered: A) OSHA 300 log B) Form 5500 C) EEO-1 form D) LM-1 report -CORRECT ANSWER- B) Form 5500 Which choice represents an advantage of a "best-of-breed" HRIS solution? A) Quicker implementation because of a simpler system B) Careful management of vendor relationships C) Ease of data integration D) Least expensive -CORRECT ANSWER- A) Quicker implementation because of a simpler system Each essential job function in a job description should consider? A) Pay level associated with it B) Level of complexity and frequency C) Education needed to complete the job function D) Work experience of past incumbents in the job -CORRECT ANSWER- B) Level of complexity and frequency An HR business process outcome (BPO) is an arrangement: A) Where payroll and benefit administration are entirely outsourced B) Where employees are leased to an outsourcing company C) Where employees are staffed by external recruitment agencies D) Where benefits are outsourced only to an external provider -CORRECT ANSWERA) Where payroll and benefit administration are entirely outsourced Which of the following statements best describes the Older Worker Benefit Protection Act (OWBPA)? A) It is applicable only to public employees B) Older workers can waive ADEA rights if they are given at least 10 business days to consider their options C) It prevents hiring discrimination on the basis of age D) It is unlawful to target older workers during a reduction in force (RIF) -CORRECT ANSWER- D) It is unlawful to target older workers during a reduction in force Which of the following is an example of hiring discrimination? A) The applicant tracking system asks a person to disclose his or her race, sex, color, religion, national origin or age. B) The ATS fails to collect genetic and medical history information from individuals C) The ATS fails to process applications for those who have self-disclosed their disability D) The ATS requires individuals to take a test related to the position they are interested in -CORRECT ANSWER- C) The ATS fails to process applications for those who have self-disclosed their disability status ATS can miss out on a large talent pool today if they lack what functionality? A) Quality of hire tracking B) Ad placement tracking C) Cost per hire tracking D) Mobile Access -CORRECT ANSWER- D) Mobile Access An internal recruitment method employed by organizations to identify potential candidates from their existing employees is known as: A) Independent contractors B) Temp Agencies C) Job Posting D) Employee referral -CORRECT ANSWER- D) Employee referral Which type of interview uses past performance as a predictor of future behavior? A) Structured B) Competency based C) Behavioral D) Stress -CORRECT ANSWER- C) Behavioral Pre-offer drug testing could violate which act? A) Family Medical Leave Act B) Americans with Disabilities Act C) Age Discrimination in Employment Act D) Title VII of the Civil Rights Act -CORRECT ANSWER- B) Americans with Disabilities Act Which of the following laws states that the statute of limitations on pay discrimination lawsuits resets as each alleged discriminatory paycheck is issued? A) Lily Ledbetter Fair Pay Act B) Equal Pay Act C) Davis-Bacon Act D) Copeland "Anti-Kickback" Act -CORRECT ANSWER- A) Lily Ledbetter Fair Pay Act Which of the following identifies a pay adjustment that is given to all employees regardless of employee performance or the organizations financial health? A) Differential pay B) Market-based increase C) Cost of living adjustment D) Lump sum increase -CORRECT ANSWER- C) Cost of living adjustment A bank of hours in which the employer provides time that employees use for sick, vacation, and holidays is known as: A) Vacation time off B) Personal time off C) Sick time off D) Paid time off -CORRECT ANSWER- D) Paid time off If an organization chooses to focus on the 75th percentile of the market, what type of pay philosophy has it adopted? A) Market leader B) Lag-leader C) Matching market D) Market lag -CORRECT ANSWER- A) Market leader Which of the following is an example of a compressed work week? A) Working from home B) Sharing job responsibilities with another colleague C) Working four 10-hour days D) Working 20 hours a week -CORRECT ANSWER- C) Working four 10-hour days Which of the following data gathering methods would help the HR manager determine whether employee behavior has changed after training? A) Checklist B) 360-degree feedback C) Post-measure test D) ROI analysis -CORRECT ANSWER- B) 360-degree feedback A company reaches an agreement with a labor union that states only union members will be employed with the company. Which of the following laws makes it illegal to establish a closed shop except in the construction industry? A) National Labor Relations Act B) Wagner Act C) Taft-Hartley Act D) Labor-Management Reporting and Disclosure Act -CORRECT ANSWER- C) TaftHartley Act Which of the following describes an employment-at-will exception? A) Employee terminated after filing a workers' compensation claim B) A candidate discusses salary range, job title and level with HR C) An employee on long-term disability leave is terminated from employment D) An employee is fired for no stated reason -CORRECT ANSWER- A) Employee terminated after filing a workers compensation claim What is the main advantage to an organization using the alternative dispute resolution process? A) Decreases HR/management time spent on disputes B) Decreases costs related to conducting investigations C) Decreases conflict within the organization D) Decreases the number of disputes that might end up in court -CORRECT ANSWERD) Decreases the number of disputes that might end up in court A procedure that provides clear guidance for supervisors and employees to systematically and fairly resolve complaints is known as which of the following? A) An open door policy B) An HR resolution policy C) A grievance process D) A team-building process -CORRECT ANSWER- C) A grievance process Drake the lead groundskeeper, is off the company's premises, cleaning the back access road leading to the company's building. Drake slips, falls, and injures his back. Per the Occupational Safety and Health Act (OSHA), this situation requires: A) All employees to be trained on safety protocols B) Recording on the OSHA 300 log C) The employee to seek medical attention D) The employee to be sent home -CORRECT ANSWER- B) Recording on the OSHA 300 log Which of the following requires that a publicly traded company's employment offers consistently meet internal approval requirements, that they are consistent with established salary ranges, and that salary increases are documented and approved in accordance with internal policies? A) OSHA B) EEOC C) Sarbanes-Oxley Act D) Fair Labor Standards Act -CORRECT ANSWER- C) Sarbanes-Oxley Act What answers the following questions? -What do we do now? -Why are we doing it? -What makes us different from other companies? -CORRECT ANSWER- Mission Statement States WHY the organization exists -CORRECT ANSWER- Mission Statement The ___________________ guides values, standards, and other organizing principles. - CORRECT ANSWER- Mission Statement What answers the following questions? -What do we want to accomplish? -Where do we aim to be in the future? -CORRECT ANSWER- Vision Statement The _______________________ guides the steps the organization will take to achieve future goals. -CORRECT ANSWER- Vision Statement What factors does HR need to consider during the planning stage of project management? -CORRECT ANSWER- -timeline development -estimate mini goals/deliverables -resources needed and their associated costs -risks -ROI Refers to an organizations sense of responsibility for its impact on the environment. - CORRECT ANSWER- Corporate Social Responsibility (CSR) How is CSR evaluated? -CORRECT ANSWER- By the 3 P's: -People -Planet -Profit Which HR process does CSR directly impact? -CORRECT ANSWER- Recruiting What does "People" refer to in the 3 P's? -CORRECT ANSWER- fair employment practices and impact on members of the community What does "Profit" refer to in the 3 P's? -CORRECT ANSWER- Overall contribution to economic growth What does "Planet" refer to in the 3 P's? -CORRECT ANSWER- Environmental impact How can an organization boost their social capital? -CORRECT ANSWER- By engaging in the Community Partnerships What can demonstrate a commitment from an organization to the community? - CORRECT ANSWER- Community Partnership What is the communities relationship with, and attitude toward an organization? - CORRECT ANSWER- Social Capital Examples of involvement strategies? -CORRECT ANSWER- -Employee survey -Suggestion program -Committees Agency of the Federal Government, created by the Civil Rights Act of 1974. -CORRECT ANSWER- Equal Employment Opportunity Commission (EEOC) What is the purpose of the EEOC? -CORRECT ANSWER- To interpret and enforce the federal laws prohibiting discrimination. Prohibits discrimination based on race, religion, sex, or national origin. -CORRECT ANSWER- Title VII of the Civil Rights Acts of 1974 Which employers does Title VII apply to? -CORRECT ANSWER- Any employer with 15 or more employees Prohibits discrimination against anyone 40+ years old in terms of hiring, promotion, wages, termination, or denial of benefits. -CORRECT ANSWER- Age Discrimination in Employment Act (ADEA) Prohibits mandatory retirement. -CORRECT ANSWER- Age Discrimination in Employment Act (ADEA) Prohibits wage discrimination based on sex for people in the same organization performing the same or similar job under similar circumstances. -CORRECT ANSWEREqual Pay Act (EPA) Prohibits employer discrimination against those with disabilities. -CORRECT ANSWERAmericans with Disabilities Act (ADA) Establishes minimum wage, overtime pay, standards for child labor and defining nonexempt and exempt employees. -CORRECT ANSWER- Fair Labor Standard Act (FLSA) Outlines standards for when employees are permitted to take unpaid, job-protected family and medical leave. -CORRECT ANSWER- The Family and Medical Leave Act (FMLA) US labor law governing the federal law of occupational health and safety in the private sector and federal government. -CORRECT ANSWER- Occupational Safety and Health Act of 1970 An agency of the United States Department of Labor. Congress established this agency under the Occupational Safety and Health Act of 1970. -CORRECT ANSWEROccupational Safety and Health Administration (OSHA) Agency that ensures that employers provide a safe and healthy work environment. - CORRECT ANSWER- Occupational Safety and Health Administration (OSHA) What are some OSHA requirements for a safe and healthy work environment? - CORRECT ANSWER- -eliminating and reducing hazards -providing free safety equipment -informing employees of chemical hazards -provide safety training -recording work related injuries -displaying OSHA poster HR policies, programs, and practices must align with what? -CORRECT ANSWERLaws and regulations at local, state, federal, and international levels. Why must an organization analyze internal business information? -CORRECT ANSWER- -Understand performance -Evaluate strategies -Identify areas for improvement Data is analyzed using what? -CORRECT ANSWER- Metrics Method of measuring a set of data. -CORRECT ANSWER- Metrics Known as Key Performance Indicators (KPIs). -CORRECT ANSWER- Metrics Concerned with analyzing money coming in and out. -CORRECT ANSWER- Cash flow metrics A measure of the difference between incoming and outgoing cash over a fixed period of time. -CORRECT ANSWER- Net cash flow Compares the initial investment to the outcome of the investment to determine the gains or loses. -CORRECT ANSWER- Return on Investment (ROI) Profit vs. Cost -CORRECT ANSWER- Return on Investment (ROI)% Found by dividing a company's fiscal year net income by the total shareholder equity. - CORRECT ANSWER- Return on Equity (ROE) % What tells us the efficiency of a company's investments? -CORRECT ANSWER- Return on Equity (ROE) % Any person or group who interacts with the organization and might become a customer or client. -CORRECT ANSWER- Lead (Marketing/Sales Metric) Total number of leads -CORRECT ANSWER- Lead Volume(Marketing/Sales Metric) Total number of leads in a fixed period of time -CORRECT ANSWER- Lead Gain (Marketing/Sales Metric) This metric shows whether or not the company is investing its resources into profitable work. -CORRECT ANSWER- Number of Activities (Operations/Business Development) This metric shows how many opportunities are closed by sales. -CORRECT ANSWEROpportunity Success Rate (Operations/Business Development) The halfway point between a lead and a customer -CORRECT ANSWER- Opportunity Revenue generated by new products and services ______________________________________________________________________ __=? Total revenue from all products and services -CORRECT ANSWER- Innovation Rate (Operations and Business Development) Metric that shows the impact of innovation within an organization. -CORRECT ANSWER- Innovation Rate (Operations and Business Development) Important IT metrics -CORRECT ANSWER- -Number of bugs/IT issues -Number of views per page -Costs This law requires employers to provide reasonable accommodations to employee who have a disability. -CORRECT ANSWER- ADA Law that requires employers to make all public spaces accessible to persons with disabilties. -CORRECT ANSWER- ADA Which three laws require equal access to career development and training? -CORRECT ANSWER- -ADA -Age Discrimination Employment Act (ADEA) -Uniformed Services Employment and Reemployment Rights Act (USERRA) Who requires Equal Opportunity Employment Reporting? -CORRECT ANSWER- Equal Employment Opportunity Commission (EEOC) Who is required to report to the EEOC? -CORRECT ANSWER- -Employers with 100+ employees -Federal contractors with 50+ employees and contracts of $50,000 Data that helps ensure no discrimination is occurring by determining the composition of the workforce. -CORRECT ANSWER- EEO Reporting EEO Job Reporting Categories -CORRECT ANSWER- -Officials/Managers -Professionals -Technicians -Sales -Office/Clerical -Craft Workers (skilled) -Operatives (semi-skilled) -Laborers (unskilled) -Service Workers A system that does not use a "one size fits all" approach. Instead it attempts to address each incident as a unique infraction and then develops consequences accordingly. - CORRECT ANSWER- Progressive Discipline Five Stages of Progressive Discipline -CORRECT ANSWER- 1) Coaching 2) Counseling 3) Formal Warning 4) Termination Review 5) Termination What happens during the Coaching step of Progressive Discipline? -CORRECT ANSWER- Manager verbally discusses the issue with the employee What happens during the Counseling step of Progressive Discipline? -CORRECT ANSWER- First formal warning and it is normally verbal What happens during the Formal Warning step of Progressive Discipline? -CORRECT ANSWER- Second formal warning is normally written and paired with disciplinary action. Internal and external recruiting costs ____________________________________________________=? Total number of new hires -CORRECT ANSWER- Cost per Hire Examples of external recruiting costs -CORRECT ANSWER- -Ads -Outsourcing -Recruiting Technology Examples of internal recruiting costs -CORRECT ANSWER- -in house recruiting -recruiting staff -referral rewards Selection ratios -CORRECT ANSWER- -% of qualified candidates -% of minority applicants -% of offers accepted Occurs when employer treats a protected class differently than other employees. - CORRECT ANSWER- Disparate treatment What is required for an employee to have a case against an employer regarding disparate treatment? -CORRECT ANSWER- -belongs to a protected class -applied for the job when employer sought applicants -was qualified and rejected -was rejected and the employer kept looking Number of separations from the company -----------------------------------------------=? Total number of people employed -CORRECT ANSWER- Turnover Rate % Refers to monitoring step-by-step all HR processes from start to finish to ensure that consistent and desire outputs occur everytime. -CORRECT ANSWER- Validation HR programs, practices, and policies should be regularly audited for? -CORRECT ANSWER- -Strict operating parameters -Controlled processes -Clearly defined outcomes Ensures that HR programs, practices, and policies deliver results in a consistent predicable manner. -CORRECT ANSWER- Validation What happens when validation is compromised? -CORRECT ANSWER- Increased risk of product or service quality