NHA- Administrative Assisting Final Test
2023.
Appointment Book - ANSWER A book used to schefule, cancel, and reschulde
appointments; can be colorcoded or arranged so a week is shown at a glance
Matrix - ANSWER a table used to scheduling from practice managment software
Template - ANSWER electronic appointment scheduling
Paper charts - ANSWER disadvantage: only be used by 1 person at a time,
easily misplaced, can not be shared with other providers
Electronic medical records - ANSWER Advantages: decrease medical errors, reduce
time spent correcting diagnoses and procedure codes for billing, more secure way to
communicate with patients
Referrals - ANSWER Directing a patient to a specialist (ex. your doctor gives you a
name of a dermatologist that works for your insurnace)
Wave scheduling - ANSWER Scheduling three patients at the same time to be seen in
the order in which they arrive
modified wave scheduling - ANSWER Allocating two patients to arrive at a specified
time and the third to arrive approximately 30 minutes later, repeated throughout the day
Double-booking - ANSWER scheduling two patients at the same time with the same
provider, often to fit in a patients who has an acute illness
no-show - ANSWER a person who fails to keep an appointment without giving advance
notice.
established patient - ANSWER a patient that has already been seen by that provider
before, or seen by another provider in the medical Practice.
Step to Internal Appointments ( established patients) - ANSWER 1. Name and Date of
birth
2. reason for visit
3. amount of time needed for the visit
4.day of the week and time patient prefers
Steps to External Appointments ( New patients) - ANSWER 1. obtaining Demographics
Information
, 2.Registration packet
3.Notice of privacy practices
4. Patient medical History
demographic information - ANSWER Full name, address, date of birth, contact phone
numbers, Insurance information, social security number, emergency contant, Guarantor
name and relastionship, martial status and spousal info, place of employment, and
drivers license number.
Notice of privacy practices - ANSWER a document that informs patients of their rights
as outlined under HIPAA
Handling cancellation and no shows - ANSWER practice must havepolicy for patients
who fail to keep appointments or routinely cancel. each incident must be recorded as
part of medical record. patients can be charged a fee or removed from doctors care.
automated call routing - ANSWER A software system that offers patients the option of
cancelling, confirming, or rescheduling an appointment.
quality control - ANSWER ensures there is an adequate degree of value put into
processes,management, and guidlines
Conditioning ( filing systems) - ANSWER involves grouping related papers together,
removing all paper clips and staples, attaching smaller papers to regular sheets, and
fixing damaged record
Releasing ( filing systems) - ANSWER is marking the form to be filed with a mark of
designated preference ( ready to be filed, provider's initials, using stamp)
indexing and coding ( filing systems) - ANSWER is determining where to place the
original record in the file and whether it needs to be cross-referenced in another section.
A chart number is typically used for this.
sorting ( filing systems) - ANSWER involves ordering papers in a filing structure and
placing the documents in specific groups
storing and filling ( filing systems) - ANSWER is securing documents permanently in the
file to ensure the medical record documents do not become misplaced
Alphabetic Filing (filing methods) - ANSWER is a traditional system for patient records
in providers offices and the most widely used. Files are arranged by last name, first
name, and middle initial.
Numeric Filing ( filing methods) - ANSWER it typically combined with color coding and
used for larger health centers or hospitals. this method allows for unlimited expansion
2023.
Appointment Book - ANSWER A book used to schefule, cancel, and reschulde
appointments; can be colorcoded or arranged so a week is shown at a glance
Matrix - ANSWER a table used to scheduling from practice managment software
Template - ANSWER electronic appointment scheduling
Paper charts - ANSWER disadvantage: only be used by 1 person at a time,
easily misplaced, can not be shared with other providers
Electronic medical records - ANSWER Advantages: decrease medical errors, reduce
time spent correcting diagnoses and procedure codes for billing, more secure way to
communicate with patients
Referrals - ANSWER Directing a patient to a specialist (ex. your doctor gives you a
name of a dermatologist that works for your insurnace)
Wave scheduling - ANSWER Scheduling three patients at the same time to be seen in
the order in which they arrive
modified wave scheduling - ANSWER Allocating two patients to arrive at a specified
time and the third to arrive approximately 30 minutes later, repeated throughout the day
Double-booking - ANSWER scheduling two patients at the same time with the same
provider, often to fit in a patients who has an acute illness
no-show - ANSWER a person who fails to keep an appointment without giving advance
notice.
established patient - ANSWER a patient that has already been seen by that provider
before, or seen by another provider in the medical Practice.
Step to Internal Appointments ( established patients) - ANSWER 1. Name and Date of
birth
2. reason for visit
3. amount of time needed for the visit
4.day of the week and time patient prefers
Steps to External Appointments ( New patients) - ANSWER 1. obtaining Demographics
Information
, 2.Registration packet
3.Notice of privacy practices
4. Patient medical History
demographic information - ANSWER Full name, address, date of birth, contact phone
numbers, Insurance information, social security number, emergency contant, Guarantor
name and relastionship, martial status and spousal info, place of employment, and
drivers license number.
Notice of privacy practices - ANSWER a document that informs patients of their rights
as outlined under HIPAA
Handling cancellation and no shows - ANSWER practice must havepolicy for patients
who fail to keep appointments or routinely cancel. each incident must be recorded as
part of medical record. patients can be charged a fee or removed from doctors care.
automated call routing - ANSWER A software system that offers patients the option of
cancelling, confirming, or rescheduling an appointment.
quality control - ANSWER ensures there is an adequate degree of value put into
processes,management, and guidlines
Conditioning ( filing systems) - ANSWER involves grouping related papers together,
removing all paper clips and staples, attaching smaller papers to regular sheets, and
fixing damaged record
Releasing ( filing systems) - ANSWER is marking the form to be filed with a mark of
designated preference ( ready to be filed, provider's initials, using stamp)
indexing and coding ( filing systems) - ANSWER is determining where to place the
original record in the file and whether it needs to be cross-referenced in another section.
A chart number is typically used for this.
sorting ( filing systems) - ANSWER involves ordering papers in a filing structure and
placing the documents in specific groups
storing and filling ( filing systems) - ANSWER is securing documents permanently in the
file to ensure the medical record documents do not become misplaced
Alphabetic Filing (filing methods) - ANSWER is a traditional system for patient records
in providers offices and the most widely used. Files are arranged by last name, first
name, and middle initial.
Numeric Filing ( filing methods) - ANSWER it typically combined with color coding and
used for larger health centers or hospitals. this method allows for unlimited expansion
