Organizational behaviour (Robbins)
Chapter 1 Wat is organizational behaviour
Organization: A consciously coordinated social unit composed of two or more people that functions
on a relatively continuous basis to achieve a common goal or set of goals.
Understanding OB helps determine manager effectiveness:
-Technical and quantitative skills are important
-But leadership and communication skills are CRITICAL
Organizational benefits of interpersonal skilled managers because:
-Lower turnover of quality employees
-Higher quality applications for recruitment
-Better financial performance
Managers: Individuals who achieve goals through other people.
Management activities:
Make decisions, allocate resources, direct activities to others to attain goals.
Management functions: (Henri Fayol)
Planning: A process that includes defining goals, establishing strategy’s and developing plans to
coordinate activities.
Organizing: Determining what tasks are to be done, and who is to do them, how are they grouped,
who reports to whom and where are decisions made.
Leading: A function that includes motivation employees, directing orders, selecting the most
effective communication channels and resolving conflicts.
Controlling: Monitoring activities to ensure that they are being accomplished as planned and
correcting any significant deviations.
10 Management roles separated in three groups:
(Henry Mitzenberg)
(1) Interpersonal roles: All managers are required to
perform duties that are ceremonial and symbolic in
nature.
(2) Informational roles: All managers, to some degree,
collect information from outside the organizations and
institutes.
(3) Decisional roles: roles that revolve around making
choices.
Chapter 1 Wat is organizational behaviour
Organization: A consciously coordinated social unit composed of two or more people that functions
on a relatively continuous basis to achieve a common goal or set of goals.
Understanding OB helps determine manager effectiveness:
-Technical and quantitative skills are important
-But leadership and communication skills are CRITICAL
Organizational benefits of interpersonal skilled managers because:
-Lower turnover of quality employees
-Higher quality applications for recruitment
-Better financial performance
Managers: Individuals who achieve goals through other people.
Management activities:
Make decisions, allocate resources, direct activities to others to attain goals.
Management functions: (Henri Fayol)
Planning: A process that includes defining goals, establishing strategy’s and developing plans to
coordinate activities.
Organizing: Determining what tasks are to be done, and who is to do them, how are they grouped,
who reports to whom and where are decisions made.
Leading: A function that includes motivation employees, directing orders, selecting the most
effective communication channels and resolving conflicts.
Controlling: Monitoring activities to ensure that they are being accomplished as planned and
correcting any significant deviations.
10 Management roles separated in three groups:
(Henry Mitzenberg)
(1) Interpersonal roles: All managers are required to
perform duties that are ceremonial and symbolic in
nature.
(2) Informational roles: All managers, to some degree,
collect information from outside the organizations and
institutes.
(3) Decisional roles: roles that revolve around making
choices.
