Operational management – chapter 1 , 2 , 4 , 7 , 8 , 9, 10, 14 , 16, 20 ,21
Chapter 1
Inputs to the process
- Materials
- Information
- Customers denk aan de kapper.
- Facilities
- Staff
‘operations’ as a function, meaning the part of the organization which creates and delivers services
and products for the organization’s external customers.
‘operations’ as an activity, meaning the management of the processes within any of the
organization’s functions
Operations processes have different characteristics:
- The volume of their output
- The variety of their output
- The variation in the demand for their output
- The degree of visibility which the customer have of the creation of their product
The volume dimension McDonalds hamburgers are high-volume
The variety dimension a taxi offers you a high variety. He picks you up where ever you want
The variation dimension variety of the demand of the customer. Denk aan seizoensgebonden
verkoop
The visibility dimension how much does the customer see of the operation’s activities
Visibility can be mixed. Denk aan een vliegveld; je ziet veel activiteiten maar niet alles
What do operations managers do?
- Directing the overall nature and strategy of the operation
- Designing the operations services, products and processes
- Planning and control process delivery
Chapter 1
Inputs to the process
- Materials
- Information
- Customers denk aan de kapper.
- Facilities
- Staff
‘operations’ as a function, meaning the part of the organization which creates and delivers services
and products for the organization’s external customers.
‘operations’ as an activity, meaning the management of the processes within any of the
organization’s functions
Operations processes have different characteristics:
- The volume of their output
- The variety of their output
- The variation in the demand for their output
- The degree of visibility which the customer have of the creation of their product
The volume dimension McDonalds hamburgers are high-volume
The variety dimension a taxi offers you a high variety. He picks you up where ever you want
The variation dimension variety of the demand of the customer. Denk aan seizoensgebonden
verkoop
The visibility dimension how much does the customer see of the operation’s activities
Visibility can be mixed. Denk aan een vliegveld; je ziet veel activiteiten maar niet alles
What do operations managers do?
- Directing the overall nature and strategy of the operation
- Designing the operations services, products and processes
- Planning and control process delivery
